Suburban Toyota of Troy

Amazing Experience I was in the market for my first new car. I recently graduated from college and had no idea where to begin! Leng from Toyota Suburban was a HUGE help! I was in the market for my first new car. I recently graduated from college and had no idea where to begin! Leng from Toyota Suburban was a HUGE help! She made me feel so comfortable and confident in the decision making process. I would highly recommend paying her a visit. More

Helped a Lot I was considering selling my Camry to Toyota dealership due to my urgent leaving. I visited several Toyota dealerships around me and Suburban offered I was considering selling my Camry to Toyota dealership due to my urgent leaving. I visited several Toyota dealerships around me and Suburban offered me the best price. Leng Huang is very friendly and helpful. She is patient and explained any details that I have questions with. She is also bilingual in Chinese which can help with customers who has difficulty in speaking English. Also I had car maintenance once in Suburban, the service people was also very helpful, they asked my opinion and being very polite. I would definitely recommend others to come to this place. More

Amazing experience! My husband and I walked into Suburban Toyota to check out a Camry and walked out with a brand new 2017 Camry SE. Ray Saddler told us everything we wan My husband and I walked into Suburban Toyota to check out a Camry and walked out with a brand new 2017 Camry SE. Ray Saddler told us everything we wanted to know and went above and beyond. Just an amazing experience from everyone there. My husband will definitely be returning this fall to get a Toyota Tacoma. I would definitely recommend Suburban Toyota to everyone! They are the friendliest sales people I have ever met! More

Found Ideal Car at a Great Price At Suburban Toyota I was able to find a great vehicle at a great price. My salesperson was Guy Mulder, he was very knowledgeable and patient as he hel At Suburban Toyota I was able to find a great vehicle at a great price. My salesperson was Guy Mulder, he was very knowledgeable and patient as he helped me narrow down my options and find the ideal car to fit my budget. They gave me a heads up on a great RAV4 Limited which was arriving at the dealership in the next couple days and I fell in love with it. I was very happy with the experience. The only reason I'm giving the dealership a 4/5 and not a 5/5 is that I was led to believe I it was likely that I could get a really low interest rate through the dealership. When that wasn't the case, I ended up financing through a credit union and got a rate I was very happy with. Overall - the shopping and buying experience was great. More

Awful I came to this dealership because I saw a vehicle that I originally leased the same vehicle years ago. Initially, I was told that they do not accept l I came to this dealership because I saw a vehicle that I originally leased the same vehicle years ago. Initially, I was told that they do not accept loans from my particular credit union and was told that they accept the amount I was originally covered for in my loan and would cover the costs over that amount. Little did I know, Guy had me apply for a new loan through them for the full amount. I was told, by Guy, that he was only trying to get me a lower ASP rate than I was originally given by my credit union. Aside from all of that, it was xxxx near impossible to get in contact with Guy. I would send multiple emails, calls and voicemails, only to get a response once in a blue moon - mind you, this took place over less than a weeks time. Not only did it take the dealership almost 4 days to give me a response about whether or not the car was approved, they never once told me what I was approved for or what my payments would be, ONLY until I threatened to walk away from the deal unless I had all of the information presented to me. I would highly suggest staying far away from this dealership, and probably all of the Troy Motor Mall Suburban Collections. More

Good experience I had a car in my mind, visited a dealer, Lazer pulled it out, and went for a test drive. This dealership has a good size waiting area while staff ar I had a car in my mind, visited a dealer, Lazer pulled it out, and went for a test drive. This dealership has a good size waiting area while staff are all friendly. Lazer was friendly, considerate, and not forceful about a decision at all; very flexible and pleasant the whole time. On the same day, I drove the new car home, and all went well. It has been seven days, no problem with a car and just waiting for a check for the trade-in. So far so good. More

Great customer service and follow up I recently purchased a 2016 Toyota Tundra TRD pro at suburban Toyota. Eugene was my salesperson and from initial contact to final walkthrough, it was I recently purchased a 2016 Toyota Tundra TRD pro at suburban Toyota. Eugene was my salesperson and from initial contact to final walkthrough, it was a great experience. As this was the only TRD pro within reasonable distance of metro Detroit, there was no room for negotiation on the price of the new truck. Eugene did provide a reasonable price for my trade though. My overall experience was great, although if you don't have your financing prepared before going there, be ready to spend a few hours. Eugene was very knowledgeable and straightforward with the whole process and I would consider purchasing another vehicle with him. More

Thank You! Thank you for having a salesperson "Mike" who was able to explain the operations of the Prius to me and my wife. We had a bad experience at another lo Thank you for having a salesperson "Mike" who was able to explain the operations of the Prius to me and my wife. We had a bad experience at another local dealership. Glad we made the trip to Suburban Toyota. More

Rude customer service As we were at this dealership, my father was trying to get a better deal. As he asked for a reasonable price, this sales manager quickly replied with As we were at this dealership, my father was trying to get a better deal. As he asked for a reasonable price, this sales manager quickly replied with "Thank you for your time" and left us. He was extremely impertinent. This was the rudest way to handle the situation. We were about to take the deal, but after receiving this type of service, we decided not to. I will never recommend this dealership due to the terrible customer service. More

Great Deal for Out of State Buyer I'm an out of state buyer who had a great buying experience at Suburban Toyota of Troy. My sales rep Chris Yarbrough and the sales mgr Scott Tekely we I'm an out of state buyer who had a great buying experience at Suburban Toyota of Troy. My sales rep Chris Yarbrough and the sales mgr Scott Tekely were both courteous, fair and professional. This was extremely important to me as I came about 300 miles to buy my 2013 Sienna XLE . There were no surprises, I got an excellent price, and I would strongly recommend Suburban Toyota and definitely Chris and Scott. More