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Suburban Toyota of Troy

Troy, MI

4.1
1,191 Reviews
"From your first car to your dream car and everything in between." Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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2100 W Maple Rd

Troy, MI

48084

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Showing 1,191 reviews

October 23, 2016

Toyota Highlander Great service. Leng was very helpful throughout the entire process. Very happy with the car. Looking forward to the winter in a safe, comfortable vehi More

by Stephanie Gilkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leng Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2016 -

Suburban Toyota of Troy responded

Stephanie, congratulations on the new Toyota Highlander! We are always happy to hear from satisfied customers such as yourself and we look forward to helping you with the next one!

October 22, 2016

Great Car and Customer service Had nice experience buying a used car. I purchased used Car that is running great and appreciate customer service. Thanks to Leng for a good deal. More

by Param
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leng Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2016 -

Suburban Toyota of Troy responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Leng and we look forward to serving you again in the future!

October 21, 2016

Awesome service Leng was very knowledgeable and helpful. It was a pleasure working with her to purchase our car. Everything went smooth and as expected. Thank you! More

by AB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leng Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2016 -

Suburban Toyota of Troy responded

Thank you for the feedback! It's great that Leng could make your experience so positive and we look forward to working with you again!

October 06, 2016

Fast and efficient The dealership was very well kept and service was fast. The moment we walk in the door we were welcomed by one of the sales man Ray Sander. I ask if t More

by Chascamry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Tekely, Mike Talampas, Ray Sadler
Oct 07, 2016 -

Suburban Toyota of Troy responded

We always appreciate positive feedback and we are happy to hear Ray met all of your car shopping needs when you purchased your new 2017 Toyota Camry. We look forward to servicing your vehicle and helping you out with the next one!

Oct 17, 2016 -

Suburban Toyota of Troy responded

Thanks so much for the great feedback and kind words! Enjoy your new Camry in good health!

October 01, 2016

Ray sadler Leased a car with mr ray Sadler her He later truly exceptional He is honest knowledgable The dealer shi in general is totally welcoming and this m More

by Amatta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Sadler
Oct 03, 2016 -

Suburban Toyota of Troy responded

Thanks for the feedback and continued business! It's great that Ray has continued to provide you with excellent customer service and we look forward to that continuing next time you stop in!

October 01, 2016

Very good experience for buying a Camry Very good service, The price is quite fair. Help me a lot. Include insurance service. I went their at five pm, so they help me complete the delivery i More

by norman0121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Sadler
Oct 03, 2016 -

Suburban Toyota of Troy responded

We are so happy we were able to make your car buying experience a pleasurable one. Congratulations on the new Camry and we hope to serve you again in the future!

September 30, 2016

Outstanding Customer Service Customer Service at it's finest. I worked with Lazer Volaj - I worked with him on my last lease and decided to go with him again because of the servi More

by hmarkoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lazer Volaj
Oct 03, 2016 -

Suburban Toyota of Troy responded

Thanks for the feedback and continued business! We are so happy to hear that Lazer provided you with excellent customer service and drove to your work to switch vehicles! We hope you are enjoying your new lease and we can't wait to work with you again when you're ready for your next one!

September 28, 2016

waste of time advertising cars they do not have. Went in to see a car ,they said had been sold 2 hours prior... instead of showing me another car, they said 'than More

by unhappy customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sep 28, 2016 -

Suburban Toyota of Troy responded

We are very sorry to hear about your recent experience with us, we are always improving our customer service. If you would like to speak further regarding your experience, please contact our Retail Operations Manager, Jeff Kessler, at 248-643-8500, or jkessler@suburbancollection.com.

September 23, 2016

Good experience I am very happy with my purchase of a 2016 RAV4 Hybrid. I worked with Ray Sadler. He was very helpful and knowledgeable about the car. More

by BJR
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Sadler
Sep 26, 2016 -

Suburban Toyota of Troy responded

We are so happy Ray was able to make your car buying experience a pleasurable one. Congratulations on the new 2016 RAV4 Hybrid and we hope to serve you again in the future!

September 22, 2016

Eugene the Great! The 2016 Prius was the third car we leased with Eugene, we ended up buying the first and we are considering another one soon. Through all these trans More

by Demetris Haritos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Ilin
Sep 22, 2016 -

Suburban Toyota of Troy responded

Demetris, thanks for the feedback and continued business! It's great to hear that Eugene has continued to provide you with great customer service! We hope you are enjoying your new 2016 Prius and we can't wait to work with you again in the near future!

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