Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Toyota of Troy
Troy, MI
1,191 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,191 reviews
May 27, 2018
Great Service As a younger guy I expected a lot of annoying back and forth, screening talk, and general ineffective sales sort of banter. I was very pleasantly surp As a younger guy I expected a lot of annoying back and forth, screening talk, and general ineffective sales sort of banter. I was very pleasantly surprised to be greeted with my salesman JC. He was not only professional, straight forward, and disciplined; But he was also honest, personable, and friendly. These things make it quick to know you are fostering a great purchase and ensure confidence that your are doing so with a salesperson that is facilitating an honest environment. I do not plan on a buying a vehicle in the next few years but that is due to the diligent sales force of this team and my trust in the product I have purchased from them. I would also like to give Mike and Alisha a warm thank you. Mike was excellent with getting straight to the chase - he saw I had no desire to talk premium pricing when I obviously did not. I respect that a lot as a costumer and think it shows a lot of wherewithal and integrity from any sales team. Alisha was excellent with my call while I was at my own job keeping it straight and simple. Overall I cannot give any complaint and only give praise. More
by alexjacobmendelson
Employees Worked With
Mike Talampas, Joe Chartier, Alisha Slavko
May 02, 2018
Customer Relationship Guru Dennis epitomizes and lives by loyalty to his customer base. We first met Dennis when he was on Van Dyke dealership. He was not pushy and spent time l Dennis epitomizes and lives by loyalty to his customer base. We first met Dennis when he was on Van Dyke dealership. He was not pushy and spent time learning what your needs were. He also shared many interesting and personable stories about himself that made him surely most approachable and trustworthy. When I personally am in search of replacing a vehicle my first step is to casually interview personnel within the service and parts department to discover who they would trust to lead them through the process of purchasing a vehicle obtaining the best possible decision with no sales pressure. The answer from all of those I spoke to was Dennis Barrera. So our journey started and was successfully completed twice with his assistance. His courteous professionalism with a twist of humorous conversation was the icing on the cake. Thanks Dennis. When we are ready to replace our Toyota Hybrid we know who to call! More
by johnrufus
Employees Worked With
April 28, 2018
Exceptional Products, Extraordinary Service This dealer sets the standard for others to reach. Outstanding and caring staff know and meet my automotive needs consistently. Shop Suburban Toyota This dealer sets the standard for others to reach. Outstanding and caring staff know and meet my automotive needs consistently. Shop Suburban Toyota-‘Nuff said. More
by JerryC
Employees Worked With
Other Employees :
Mike Talampas, Mary Ann McGee, Chris Turcott
April 12, 2018
Never thought we could get a car we could afford. My parents suggested going to Suburban Toyota because they had a great experience and bought 2 vehicles from them. We knew our credit was not the best My parents suggested going to Suburban Toyota because they had a great experience and bought 2 vehicles from them. We knew our credit was not the best, but went any way. Much to our surprise Andrea our sales person was amazing and professional . She took all our info and said first we will get you approved before we look at any cars. Next day she said we were approved and had a Jeep Patriot she was getting from another site. To out amazement Mike in the finance department actually got us a payment we could afford. The Jeep and payment are perfect. More
by Mom is always right
Employees Worked With
Mike Talampas, Andrea Ciavarro
April 07, 2018
Car Shopping At It’s Finest Even though I didn’t know exactly what I wanted to drive on my next lease, Andrea was very personable and helpful in showing me all of the options. Sh Even though I didn’t know exactly what I wanted to drive on my next lease, Andrea was very personable and helpful in showing me all of the options. She made sure that I would benefit from the best deal that they could offer. I was definitely treated like more than just a customer and I definitely appreciate it! I’ll recommend her and Suburban Toyota to anyone. More
by Rjays
Employees Worked With
Andrea Ciavarro
March 26, 2018
Great Job Mr.Conner , Mr.Mike,Mr.Scott It was my first time dealing with suburban Toyota .and I got a great car JeepGrand Cherokee . Mr.Conner and Mr.Mike and Mr.Scott took care of me , th It was my first time dealing with suburban Toyota .and I got a great car JeepGrand Cherokee . Mr.Conner and Mr.Mike and Mr.Scott took care of me , they did a great job and gave me the best deal .I like the car it's so clean like new. Thank you very much all for the nice Services. Suburban Toyota is the best cars dealership. More
by Hayder
Employees Worked With
Scott Tekely, Mike Talampas, Connor Jeney
March 26, 2018
2018 Prius Andrea was accommodating, knowledgeable, honest and pleasant. Her product knowledge and willingness to arrange side by side comparisons between vehicl Andrea was accommodating, knowledgeable, honest and pleasant. Her product knowledge and willingness to arrange side by side comparisons between vehicles really helped with our decision making process. We made many changes to our schedule and she was unflappable. Mike in finance made the process quite speedy and painless. I would recommend this dealership and Andrea to anyone looking for a new car. More
by Bob
Employees Worked With
Mike Talampas, Andrea Ciavarro
March 23, 2018
Customer Engagement and Trust This is my second time purchasing from this place, and I happen to purchase a different vehicle from the same person. After 2 years, he recognized my This is my second time purchasing from this place, and I happen to purchase a different vehicle from the same person. After 2 years, he recognized my voice from several feet away and greeted me with smiles. Seeing the same employees and the same environment help me to better engage to the particular dealership as well as the trust. It was a great experience dealing with this same dealership again and the same person. More
by kscrosswinds
Employees Worked With
Lazer Volaj
March 20, 2018
Great and Painless Experience! I have been leasing cars from Suburban Toyota in Troy since at least 2001! I can't imagine going anywhere else as the customer service and professiona I have been leasing cars from Suburban Toyota in Troy since at least 2001! I can't imagine going anywhere else as the customer service and professionalism is excellent. I was very happy to work with Lazer Voltaj this year to turn in my existing car and lease a new Toyota Corolla. He reached out to me initially by telephone as my current lease was coming due and when I went to the dealership the process was quick and easy!! It took me about 5 minutes to find the right car, Lazer and Scott worked out the best deal for me, and working with Lazer made the whole experience enjoyable. He is knowledgeable and friendly, took the time to go over all the details of the lease agreement and functions of the car and even considering I had a remote starter installed, I was out the door with my new car in record time! Thanks again to Lazer, Scott and Logen! More
by sleibovi
Employees Worked With
Scott Tekely, Lazer Volaj, Logen Romain
March 18, 2018
Quick and painless service JC was very friendly and helpful when I needed to buy a car. He was professional and honest with me.through the whole process. I would definitely reco JC was very friendly and helpful when I needed to buy a car. He was professional and honest with me.through the whole process. I would definitely recommend JC to anyone buying a car. More
by Jim Grove
Employees Worked With
Logen Romain, Joe Chartier
