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Suburban Toyota of Troy
Troy, MI
1,191 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,191 reviews
January 24, 2019
5 star guy This was my first dealership car buying experience and Pierce Aman made the process not only easy but fun with his great attitude and humor. Will pur This was my first dealership car buying experience and Pierce Aman made the process not only easy but fun with his great attitude and humor. Will purchase my next vehicle from him. More
by Jeffh
Employees Worked With
Pierce Aman
January 24, 2019
The Best person to go to! I went into Suburban Toyota of troy just to look at options and deals with another dealership in the back of my mind Pierce Aman of Suburban Toyota wo I went into Suburban Toyota of troy just to look at options and deals with another dealership in the back of my mind Pierce Aman of Suburban Toyota won me over. All the other dealers it was your typical runaround. Everything was handled in a timely and professional manner. I will return to Pierce first for all of my future car purchases. He was simply kind, professional, and courteous. I LOVE MY NEW CAR! More
by Clm9807
Employees Worked With
Pierce Aman
January 04, 2019
Peggy is the BEST!!! I came in recently looking to buy my first car. I was buying a used one but didn’t know what I wanted. Peggy Beattie went above and beyond to make thi I came in recently looking to buy my first car. I was buying a used one but didn’t know what I wanted. Peggy Beattie went above and beyond to make this first experience for me nothing short of amazing. I had checked out a few other dealerships near by and she was by far the best agent I talked to. She didn’t try and play any games or try and take advantage of me, she was simply great. Any question I had for her when I left the dealership was answered within the hour. Would recommend using her for any purchases in the future. Also, Scott the Manager was incredibly helpful and understanding. More
by Luke
Employees Worked With
Scott Tekely, Margaret (Peggy) Beattie
November 17, 2018
Exemplary Service, Extraordinary People, Exceptional Product Good Afternoon. I wanted to send a shout out about my Service Adviser Mary Ann McGee. I've been working with Mary Ann for some time and with several Good Afternoon. I wanted to send a shout out about my Service Adviser Mary Ann McGee. I've been working with Mary Ann for some time and with several different Toyota vehicles. Her communication skills with customers is excellent; she greets me by name, always inquires about how my day is going, asks what concerns I have about my vehicle, inquires if there are any other questions, then reviews the reported problems with me. I feel listened to, respected, and valued as a customer. She invites me to enjoy coffee and relax if I'm waiting, keeps in touch with me about the progress of work, and lets me know my vehicle is ready. I try to remember to ask if I can get my car washed but she has already taken care of that.. My automotive needs have changed over time and Suburban Toyota not only exceeds them but anticipates my questions. My shopping for Sales and Service is simple now: I identify the New Car Salesperson I want to work with, ask for Mary Ann as my Service Adviser, then ask for their recommendations. I trust them enough to identify a car, suggest options, and recommend the color! Yes, they'r that good!! MESSAGE TO TOYOTA CORPORATE AND SUBURBAN TOYOTA UPPER MANAGEMENT-Your staff mean more to me than my vehicles. I can always get another/other cars, but I can't easily find outstanding people! More
by JerryC
Employees Worked With
Other Employees :
Logen Romain, Mary Ann McGee
November 09, 2018
Routine maintenance they stained the car seat New car brought in for routine maintenance when returned car seat stained. Vehicle brought back and they denied doing it. I do not recommend this deal New car brought in for routine maintenance when returned car seat stained. Vehicle brought back and they denied doing it. I do not recommend this dealership. More
by Ball Park Frank
Employees Worked With
Sean Kowalik, Chris Shade
November 08, 2018
HAPPY SATISFIED GRATEFUL I purchased my first Toyota from Suburban and decided to try them again considering my first time was such a success. When I walked in the dealership I purchased my first Toyota from Suburban and decided to try them again considering my first time was such a success. When I walked in the dealership Leng was the first to greet me and I am truly happy she did. She took the time to get to know me and in turn I got to know her. She is polite, knowledgeable and professional. Without realizing, Leng gently guided me in a direction that ultimately lead to the car I chose. THAT'S WHAT A PROFESSIONAL SALES PERSON IS SUPPOSE TO DO! To make your purchase as painless as possible by providing you with the information you need to make an informed decision. Leng accomplished this mission and in turn made a very HAPPY CUSTOMER who will gladly recommend her. More
by ToyCam
Employees Worked With
November 03, 2018
Bought my second car from Toyota of Troy I’ve purchased from this dealer before. So when I was looking for another car I went back. Joseph Chartier did a amazing job showing us around. And I’ve purchased from this dealer before. So when I was looking for another car I went back. Joseph Chartier did a amazing job showing us around. And when we found the right one. Logen Romain made the paperwork effortless and got us on our way fast. I love my new car More
by Gilbert.
Employees Worked With
Logen Romain, Joe Chartier
October 30, 2018
Worked hard for us! We needed a car quickly. Joe found us a terrific vehicle, worked hard to get us a fair price, and got us in and out in a matter of hours. Highly recom We needed a car quickly. Joe found us a terrific vehicle, worked hard to get us a fair price, and got us in and out in a matter of hours. Highly recommended! More
by Haney48360
Employees Worked With
Logen Romain, Joe Chartier
October 29, 2018
Highly recommend Lazer Volaj This was my first time at Suburban Toyota of Troy. Lazer was very pleasant to work with. He guided me through the complete process of purchasing my n This was my first time at Suburban Toyota of Troy. Lazer was very pleasant to work with. He guided me through the complete process of purchasing my new 2019 C HR. Highly recommended, I will be a returning customer> More
by becky23259
Employees Worked With
Lazer Volaj, Matt Stone
October 19, 2018
Leng is FANTASTIC She is fantastic to deal with, and will go to work for YOU. I absolutely hate the car buying process, and she makes things as painless as possible. She is fantastic to deal with, and will go to work for YOU. I absolutely hate the car buying process, and she makes things as painless as possible. More
by brandon
Employees Worked With
