Suburban Toyota of Troy

Excellence personified. After 11 years of school, commutes, and various car issues, I employed the "Old Yeller" treatment on my first car, a VW GTI. Hence, I was in the marke After 11 years of school, commutes, and various car issues, I employed the "Old Yeller" treatment on my first car, a VW GTI. Hence, I was in the market for a new vehicle. I considered what I valued in a new vehicle and ultimately settled on a Toyota Prius. Having done my research, I came to Suburban Toyota of Troy with questions and a price. Enter Melisa Altan. Melisa skillfully and succinctly answered all of my questions. She was friendly, honest, and eager to provide all the information in my quest for a new vehicle. In the days that followed, I had several questions regarding financing. Melisa promptly responded via email and followed up with a phone call. While I did not have the opportunity to interact with any other employees at the dealership, everyone appeared friendly and maintained a high level of professionalism. I would recommend Melisa and Suburban Toyota of Troy to anyone in the market for a new vehicle. More

Great!! Great salesman! Very knowledgeable, knows exactly how to find the perfect car you’re looking for! He’s very nice with a great sense of humor, overall Great salesman! Very knowledgeable, knows exactly how to find the perfect car you’re looking for! He’s very nice with a great sense of humor, overall great experience! More

Excellent repeat experience! Three years ago I needed a car in a hurry - my old car was failing and I was only in town for one day. I went to several dealers but only Suburban To Three years ago I needed a car in a hurry - my old car was failing and I was only in town for one day. I went to several dealers but only Suburban Toyota was able to get me the car and color I wanted. We completed the transaction in about five hours and drove home in our new car. Great customer service - kudos to Suburban! Three years later our lease was about due to expire so I contacted Lazer Volaj, the sales rep who I worked with before. I found that 2019 Corolla production was ending and that 2019 cars with the options and color I wanted were not easily available. Lazer called around several states to find exactly what I was looking for, got the car shipped to Suburban, and was able to pull my old lease forward by three months so I could get it at once. As before, the deal was handled quickly, courteously and professionally. Everyone we dealt with at Suburban was helpful, not pushy, and made the transaction as smooth as possible. We drove our new Barcelona Red Corolla XSE home on Friday and so far we love it. I'm sure that Suburban will continue to give us the fine service we enjoyed on our old car for the next three years, and you may be sure we will come back there when we are ready to lease our next new car from them. More

Absolutely wonderful experience! Peggy was extremely helpful at every step of the process. It’s very clear that she’s passionate about what she does and truely wants the best for her Peggy was extremely helpful at every step of the process. It’s very clear that she’s passionate about what she does and truely wants the best for her clients. More

Great job! Leng Huang was great to work with. She was patient and honest and made my leasing experience a positive one. I will definitely do business with her ag Leng Huang was great to work with. She was patient and honest and made my leasing experience a positive one. I will definitely do business with her again. She had answers to all of my questions, and gave me the best deal. Will definitely recommend her to my friends! More

Huang Leng's great job I visited the Suburban Toyota dealer last week and got my favorite car with Leng's help. She is a great seller with full of patience, also she tried h I visited the Suburban Toyota dealer last week and got my favorite car with Leng's help. She is a great seller with full of patience, also she tried her best to give me a best deal among all Toyota dealers. Highly recommand everyone to go to see Leng if you are planning to purchase a Toyota which I think is the best brand in this world. Thanks again, Leng! More

Great Service, pick me up at airport Professional and excellent service She speak Chinese which saving the cost of communication The most importment is that the car insurance she found Professional and excellent service She speak Chinese which saving the cost of communication The most importment is that the car insurance she found for me is much lower than my insurance angent did! More

Great Service This was my first time buying from a dealership. Everyone was really friendly and went above and beyond to make my experience a great one This was my first time buying from a dealership. Everyone was really friendly and went above and beyond to make my experience a great one More

Great service, always Mary Ann McGee answered my questions and went out of the way to make sure I was satisfied with the answers. Good experience when ever I visit the serv Mary Ann McGee answered my questions and went out of the way to make sure I was satisfied with the answers. Good experience when ever I visit the service department. More

Complicated to Complimented. The truck was pending sale when I contacted them. I told them to please inform me if it became available again. They contacted me the very next day. P The truck was pending sale when I contacted them. I told them to please inform me if it became available again. They contacted me the very next day. Peggy and Scott were tremendous to work with over tricky circumstances with me being 600mi away. The truck was priced at a spot I just couldn't pass up. They'll get my business again! I can't compliment them enough. More