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Suburban Toyota of Troy

Troy, MI

4.1
1,191 Reviews
"From your first car to your dream car and everything in between." Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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2100 W Maple Rd

Troy, MI

48084

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Showing 1,191 reviews

July 22, 2019

The Idea Consumer Experience My experience with suburban Toyota was everything I had hoped for. Fast and reliable sales service and signing was a breeze. JC was my sales associate More

by Nlange93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chartier, Matt Stone
Jul 23, 2019 -

Suburban Toyota of Troy responded

Your wonderful feedback and rating mean a lot to us!

July 21, 2019

Good experience, good service, very professional George is very friendly. He is very patient to answer our questions and explain the options of the vehicle to us. He is very professional, we defini More

by Che2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Varughese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2019 -

Suburban Toyota of Troy responded

Hi! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

July 20, 2019

Excellent Service In the short duration when the service personnel attended to my Prius, they identified issues that I did not report and fixed them on getting my appro More

by Kumar2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kowalik
Jul 23, 2019 -

Suburban Toyota of Troy responded

Thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Suburban Toyota

July 19, 2019

Recent Service on my 2015 Prius As always, when I bring my vehicle in for maintenance / service, everyone is very friendly, knowledgeable and quick to make sure everything is taken c More

by Pam G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hough, Lazer Volaj, Mary Ann McGee
Jul 23, 2019 -

Suburban Toyota of Troy responded

Hi Pam G! We're so happy we were able to help you out!

July 19, 2019

Excellent service I was late for my appointment but there was no problem and the staff was professional and friendly. The work was done within an hour. More

by Syd03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Marziali, Mary Ann McGee
Jul 23, 2019 -

Suburban Toyota of Troy responded

We are very happy we could provide you with a positive experience!

July 19, 2019

Amazing Service! This dealership consistently provides the most customer-oriented service I have ever encountered. I can always trust any of the staff members I am dea More

by letitia1865
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon
Jul 23, 2019 -

Suburban Toyota of Troy responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 19, 2019

Excellences in both Service and Customer Satisfaction I have purchased 2 vehicles from Suburban Toyota and have had my car serviced at the dealership and the experience has always been excellent. I would More

by Aclem331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lazer Volaj, Chris Shade, Matt Stone
Jul 23, 2019 -

Suburban Toyota of Troy responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Toyota!

July 19, 2019

Great Experience I've been using this dealership for all maintenance and repair, also purchased a new vehicle as well. all employees are very friendly and profession More

by Hiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kowalik
Jul 23, 2019 -

Suburban Toyota of Troy responded

Hiro, reviews like this give us motivation and help us ensure we provide high-quality care!

July 18, 2019

Terrible terrible Saleswomen Melisa Altan Melisa Altan is the worst sales person I've ever dealt with and ive bought 5 new cars in my time. She is very arrogant and made two really rude commen More

by philtech
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melisa Leah Altan
July 18, 2019

Car purchase Peggy Beatty was extremely helpful with the purchase of my new used car she made it very easy. She found me exactly what I was looking for More

by Rolexjean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margaret (Peggy) Beattie
Jul 23, 2019 -

Suburban Toyota of Troy responded

Rolexjean, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Toyota!

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