Suburban Toyota of Troy

No pressure car buying! Everyone was pleasant and I never felt any pressure while looking for a new car. I hate the idea of negotiating back and forth but Peggy was a delight Everyone was pleasant and I never felt any pressure while looking for a new car. I hate the idea of negotiating back and forth but Peggy was a delight; straight forward and helpful in explaining options. I love my new (to me) Rav 4 and will definitely recommend Suburban Toyota of Troy to many others! Thank you for a great experience! More

Cool and Pleasant environment Melisa is clearly focused towards customer needs. She has great business acumen to explain and deal with any type of customers. She is simply awes Melisa is clearly focused towards customer needs. She has great business acumen to explain and deal with any type of customers. She is simply awesome, She listens and having great patience. My new car buying has been made easy with no hassle. She explains all the new Car features in details and highly repsonsive. More

Excellent Experience Purchasing a New Car I bought my previous car in 2004, a new 2004 Toyota Camry from Suburban Toyota of Troy and always had service done through the dealership as well. I d I bought my previous car in 2004, a new 2004 Toyota Camry from Suburban Toyota of Troy and always had service done through the dealership as well. I decided to try the Costco Auto Buying Program and was pleased to see Suburban Toyota of Troy was a participating dealer. I did some research on Suburban Toyota’s website so I could gage if I was getting a better deal using Costco’s program. I met with Lazar Volaj and he did a great job of explaining how the Costco Auto Program worked. We walked the dealership to look at the cars I was interested in, test drove them and I decided on a vehicle. We returned to his desk and set to work agreeing on a price. I was happy with the negotiation process and feel I got a fair deal. I pick my car up a few days later, was given a basic lesson on features and absolutely love it. Definitely give Lazar Volaj a call at Suburban Toyota of Troy if you’re looking for a car. More

Everyone was so helpful! Everyone bends over backwards to please! I drove in without an appointment for the 15,000 service and mentioned how dissatisfied I was with the Entu Everyone bends over backwards to please! I drove in without an appointment for the 15,000 service and mentioned how dissatisfied I was with the Entune apps. Steve asked if I would like Apple CarPlay installed in my car and said it would take 2 hours. My car was actually done in 45 minutes. I was also shown how to get Apple Car Play working in my car. More

Pleasant experience The staff is always prepared. Answers any questions. Give you a heads up on any future needs, I.e. future need for tires. The wait is always reasonabl The staff is always prepared. Answers any questions. Give you a heads up on any future needs, I.e. future need for tires. The wait is always reasonable. Cost of service is reasonabke More

New Minivan Excellent saleswoman and customer service. From the moment I got out of my truck till I drove away in my new minivan Peggy was attentive, honest, and Excellent saleswoman and customer service. From the moment I got out of my truck till I drove away in my new minivan Peggy was attentive, honest, and answered every question I had, highly recommend her. She is also personable and fun. THANKS AGAIN PEGGY!! More

Lease I went to Suburban Toyota of Troy to inquire about a lease of a RAV4. My contact there was Stephan Sackett. He was very knowledgeable and explained t I went to Suburban Toyota of Troy to inquire about a lease of a RAV4. My contact there was Stephan Sackett. He was very knowledgeable and explained the lease process too me, and the features of each model. When he went to obtain the keys Manager Dave Gottschalk came over and introduced himself. I was impressed with his effort to make time to introduce himself. During the test drive of the RAV4LEX Stephan explained how the features of the instrument panel eg: Bluetooth , parking back up system etc. He was very patient and explicit. (Amazing amount of built in conviences). When I took delivery the next day Stephan made sure to ask me if I had any questions, and again he spent time too answer the question. I never felt pressured to make any decisions Immediately. The experience at this dealership was the best I ever had. Kudos to everyone I encountered at Suburban Toyota of Troy for the excellent service they provide to customers. I would highly recommend this dealership to family and friends. More

Buying My First Toyota. I had a great experience. JC was very helpful and offered me a lot of information to help me make my decision and my purchase. I had a great experience. JC was very helpful and offered me a lot of information to help me make my decision and my purchase. More

Very kind. Thank you. Very kind dealer. It's one of reasons, why I choose suburban toyota. Thank you, George. I want to visit again for my second car. Very kind dealer. It's one of reasons, why I choose suburban toyota. Thank you, George. I want to visit again for my second car. More

Welcomed my 2017 Corolla home I had recently purchased a used 2017 Corolla from another dealership (not Toyota) for my daughter that was in college a few states away. We encounte I had recently purchased a used 2017 Corolla from another dealership (not Toyota) for my daughter that was in college a few states away. We encountered some problems, luckily while my daughter was home for the summer. Ashley took great care of us. Diagnosed the issue, corrected it and provided an overall “health check.” She solidified my confidence in the dealership, so much that I will likely trust them with servicing my Lexus. More