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Suburban Toyota of Troy
Troy, MI
1,191 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,191 reviews
August 13, 2019
Excellent Service I have been coming to this dealership for the past 4 years and they always go above and beyond. Everybody is pleasant and easy to work with. After us I have been coming to this dealership for the past 4 years and they always go above and beyond. Everybody is pleasant and easy to work with. After using other dealerships I really wasn't used to this. More
by chernoalpha
Employees Worked With
Matt Marziali, Alex Dedeyne, Mary Ann McGee
August 12, 2019
Excellent experience all around Had a strong selection of used vehicles in our price range. Chris was very accommodating in letting us try out several vehicles, and was professional Had a strong selection of used vehicles in our price range. Chris was very accommodating in letting us try out several vehicles, and was professional throughout the process. Thank you! More
by Connor2019
Employees Worked With
Chris Yarbrough
August 12, 2019
Gently used Toyota pick-up I saw the truck online at Suburban Toyota of Troy. I drove 1 1/2 hours to check out a slightly used truck with low miles and was pleasantly surprised. I saw the truck online at Suburban Toyota of Troy. I drove 1 1/2 hours to check out a slightly used truck with low miles and was pleasantly surprised. A red 2017 Tacoma pick up with 10,300 miles @ a competitive price. A test drive of the vehicle and a very friendly, helpful staff made my purchase easy. Chris my salesman and the manager arranged to pick me up (80 miles away) so I could drive the truck home. If your serious about buying a vehicle these guys are professional and can make it happen! 👍 More
by Terry Irish Hills
Employees Worked With
Chris Yarbrough, Lauren Cunningham, Matt Stone
August 10, 2019
Excellent Service Excellent service; appreciated the up-front honesty from JC. The wait was a bit long, but the customer service was top-notch and I felt valued as a cu Excellent service; appreciated the up-front honesty from JC. The wait was a bit long, but the customer service was top-notch and I felt valued as a customer. The workers did everything they could to make my wait comfortable, and even provided extra amenities for the car I purchased. I would recommend this dealership to a friend. Thank you! More
by rouser
Employees Worked With
Joe Chartier, Matt Stone
August 10, 2019
Suburban Toyota of Troy Great Service, People & Business Been dealing with this dealership for many years cause love Toyota, love Suburban Collection and specifically Suburban Toyota of Troy. It's a super gr Been dealing with this dealership for many years cause love Toyota, love Suburban Collection and specifically Suburban Toyota of Troy. It's a super great place to do business. Everyone there is nice and treats a customer the way they should be treated. It's a great atmosphere there and makes you want to go there. Thanks to everyone there. More
by Oliver
Employees Worked With
Steve Hough, Mary Ann McGee
August 08, 2019
Finally a service center i can trust i'v beed to other service centers and always felt as all they cared about was billing. Suburban Toyota of Troy seems to really care about the customer i'v beed to other service centers and always felt as all they cared about was billing. Suburban Toyota of Troy seems to really care about the customer and the customer experience. I trust that they are looking out for me and not just trying to up sell me on things i don't need serviced. All the Service Advisors are friendly and ready to help as soon as you walk through the door. More
by Howard12
Employees Worked With
Ashley
August 08, 2019
Consistently great! I've been coming to Suburban Toyota service for years to keep a Tacoma in great shape. MaryAnn and the team are always terrific. Comfortable waiting a I've been coming to Suburban Toyota service for years to keep a Tacoma in great shape. MaryAnn and the team are always terrific. Comfortable waiting area, with WiFi, and coffee, provides quiet, productive time to catch up on business. Thank you, Suburban for putting apparent and obvious thought into the service experience, and MaryAnn for your stellar communication and service knowledge! More
by raysystem
Employees Worked With
Mary Ann McGee
August 08, 2019
Organized, very informative, friendly Been dealing with this dealership for many years cause I love Toyota cars. Dealership place is moderately designed and clean. It has a friendly atmos Been dealing with this dealership for many years cause I love Toyota cars. Dealership place is moderately designed and clean. It has a friendly atmosphere More
by Carsmk
Employees Worked With
Other Employees :
Eugene, Mary Ann McGee, Chris Turcott, Ashly Hagen, Matt Stone
August 07, 2019
Meant to be! I initially showed up to test drive and buy a car. I wasn’t prepared to put anything down and the lenders wanted a minimum of $1200 down. So I left wi I initially showed up to test drive and buy a car. I wasn’t prepared to put anything down and the lenders wanted a minimum of $1200 down. So I left with no car feeling a little discouraged. However, my sales rep called back within minutes of departing - sharing the news that he had found a lender that would work with me. I turned around and went back to sign for the car. I was quite shocked and excited to hear this news. So I drove off in my new car that same night. I appreciate all of the help from the staff in making this happen. Your time and help is appreciated! More
by Mags313
Employees Worked With
Joe Chartier
August 07, 2019
great experience I worked with Lazer to get a Toyota and he was excellent! Lazer was professional, informative and very personable. Highly recommend him at Suburban To I worked with Lazer to get a Toyota and he was excellent! Lazer was professional, informative and very personable. Highly recommend him at Suburban Toyota. More
by Lorena
Employees Worked With
Lazer Volaj
