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Suburban Toyota of Troy
Troy, MI
1,191 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,191 reviews
February 27, 2020
My wife and I recently purchased a Toyota from Melisa Altan of Suburban Toytota in Troy. We were very pleased with the selection process, help that Ms. Altan provided in selecting the right vehicle/opti Altan of Suburban Toytota in Troy. We were very pleased with the selection process, help that Ms. Altan provided in selecting the right vehicle/options for our family, and the knowledge and helpfulness she showed. I was able to borrow the vehicle for my family to see and Ms. Altan spent as much time as I needed answering several vehicle history question sand making sure it was clean and that I understood the many features when it was delivered - even cleaning several smudges on the outside herself! I am appreciative of the patience that the Finance Manager Kelvin T. also showed as we studied several warranty options. Thank you to Logen R. and his team for a thoughtful and thorough experience. More
by Steve
Employees Worked With
Logen Romain, Melisa Leah Altan, Kelvin Toma
February 25, 2020
We had an excellent experience at this dealership and with our salesperson Chris. Chris was very professional and straightforward. We appreciated being able to ask questions and appreciated that everythi with our salesperson Chris. Chris was very professional and straightforward. We appreciated being able to ask questions and appreciated that everything was done that met our highest expectations. We are not easy to please either! Our used car was professionally detailed and looked brand new when we picked it up. More
by mfdanna
Employees Worked With
Chris Yarbrough, Matt Stone
February 23, 2020
This was the first time I’ve ever bought a car on my own and the team made the buying process, answered all my questions, and guided through the process. Overall very happy with my experience here. and the team made the buying process, answered all my questions, and guided through the process. Overall very happy with my experience here. More
by colbertmadison
Employees Worked With
Joe Chartier
February 22, 2020
Awesome team to work with! I appreciate your honesty and all your help!! We went in, felt taken cared of and knew everything we needed to know to be happy and comfortable. all your help!! We went in, felt taken cared of and knew everything we needed to know to be happy and comfortable. More
by Humeraniazi08
Employees Worked With
Joe Chartier
February 22, 2020
I had the best experience from start to finish buying my new RAV4! Joe and Logan were awesome at helping me find the right vehicle for my needs! Matt did a great job explaining all the financial stuff! new RAV4! Joe and Logan were awesome at helping me find the right vehicle for my needs! Matt did a great job explaining all the financial stuff! More
by ale
Employees Worked With
Logen Romain, Joe Chartier, Matt Stone
February 21, 2020
Gary was very professional, warm, and concise when helping with my truck. He was very supportive when accomodating my request to expedite a brake service to my truck, in order for me to make it on tim helping with my truck. He was very supportive when accomodating my request to expedite a brake service to my truck, in order for me to make it on time for an evening event I had planned. I would highly recommend him to my friends and family. More
by Ivanrose
Employees Worked With
Gary Nemeth
February 15, 2020
New Rav4 Guy Mulder was easy to work with, very personable, and looking to connect with us on more than just a professional level. While the overall experience Guy Mulder was easy to work with, very personable, and looking to connect with us on more than just a professional level. While the overall experience was good, the downside was that once we decided on the car we were going to purchase, the time that we spent waiting while the necessary paperwork was prepared seemed fairly long. We got good service, got a fair trade in on our old car, and drove away in a used car that we'd shopped for on Consumer Reports online with no pressure at any time to "upgrade." More
by SeanD
Employees Worked With
Guy Mulder
February 11, 2020
Great to work with! Very easy to talk to and help understand everything. Also, appreciate how solution focused everyone was (especially Vinnie) with helping me get into the right car I love right awa understand everything. Also, appreciate how solution focused everyone was (especially Vinnie) with helping me get into the right car I love right away. Would highly recommend! More
by RobFrutig
Employees Worked With
Matt Stone, Vinnie Szerlag
February 10, 2020
JC was absolutely awesome. A super great guy to work with when it came to personality. He was willing to help us, and try to make it work BUT NEVER pushy, which we obviously appreciated. Overall, the sto when it came to personality. He was willing to help us, and try to make it work BUT NEVER pushy, which we obviously appreciated. Overall, the store was super clean, and everyone we talked to was friendly. We have plans to come back! And will 100% be calling JC in particular! More
by Laura Rataj
Employees Worked With
Logen Romain, Joe Chartier, Kelvin Toma
February 10, 2020
Quick and easy. Almost everything was ready when I got Quick and easy. Almost everything was ready when I got there. Im excited about being a Toyota customer. Thanks for everything And there were Quick and easy. Almost everything was ready when I got there. Im excited about being a Toyota customer. Thanks for everything And there were cookies! More
by Csummers
