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Suburban Toyota of Troy

Troy, MI

4.1
1,191 Reviews
"From your first car to your dream car and everything in between." Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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2100 W Maple Rd

Troy, MI

48084

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Showing 1,191 reviews

April 05, 2024

Great place but not much inventory. My sister and I came looking to finance 2 cars. Toubee greeted us and was great from the start, trying to accommodate our request, answered all quest More

by lyubov76
Recommend Dealer
Yes
Employees Worked With
TOUBEE MOUA
Apr 05, 2024 -

Suburban Toyota of Troy responded

Hello, we appreciate your feedback and are glad to know that Toubee provided you with excellent service at Suburban Toyota of Troy. We're sorry we couldn't find the perfect fit for you this time around but hope to see you again in the future!

March 09, 2024

Great experience and would go back to buy another car. Sales rep was awesome and I’ll recommend everyone to this dealership. More

by Jbrown0386
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Toma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Suburban Toyota of Troy responded

We're so glad to know you had a great experience at Suburban Toyota of Troy. Your recommendation means the world to us! Looking forward to seeing you again for your next purchase. Safe travels!

February 26, 2024

We had a great experience! We were hesitant after hearing negative reviews from other dealerships since we were coming from the other side of the state. They were great with co More

by jthomas0821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amon
Feb 27, 2024 -

Suburban Toyota of Troy responded

Thomas, we're so glad to know you had a great experience at Suburban Toyota of Troy! We appreciate your trust in us and are happy that our team could provide the friendly service you deserve. Until next time, we wish you safe travels with your new car!

February 05, 2024

Leng is very helpful in my purchasing of a new vehicle. The services are very good in the maintenance of the vehicle. I got it for free in the first two years. More

by paul wang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leng Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Suburban Toyota of Troy responded

We're delighted to know that Leng was able to assist you in your vehicle purchase at Suburban Toyota of Troy. It's great that our maintenance services are meeting your expectations too! Enjoy the ride and thank you for choosing us.

February 05, 2024

Price jumped from $29k to $35k, then $38k after inquiring about vehicle. Steer clear - dishonorable. More

by DJ
Finance Experience
Recommend Dealer
No
Employees Worked With
Leng Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toubee Moua
Feb 12, 2024 -

Suburban Toyota of Troy responded

Hi DJ, We would like to learn more about your experience. When you have a moment please reach out below so we can resolve this. Thank you, Matthew Stone - General Sales Manager - mstone4@suburbancollection.com

February 01, 2024

A perfect experience. Amazing working with Lazer and Darius. I called multiple dealers in the area and nobody even tried to beat their lease price. In and out in 2 hours. More

by andrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Lanier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lazer Volaj
Feb 02, 2024 -

Suburban Toyota of Troy responded

We're glad to know you had a perfect experience with Lazer and Darius at Suburban Toyota of Troy! We always aim for transparency in our pricing, so it's great that everything checked out. Thank you for choosing us and enjoy your new lease!

May 20, 2023

last visit was on 11/22 and always ask them to check my brakes even they charge me $50.00 to check my brakes and always saying every thing is normal . this Monday 05/15/23 i was visiting to check noise c More

by louismekhaeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex DeDeyne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walt Davio
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Suburban Toyota of Troy responded

Louis, Upon reviewing your account, there was never a $50 charge for inspecting brakes as they are checked every time as part of our complimentary Multi-Point Inspection. Your brake inspection passed in November of 2022, however, in the 6 months that have passed, the brakes were recommended to be replaced. If you would like to discuss further, please give me a call at 248-430-9501.- Dave Gottschalk, General Manager, Suburban Toyota of Troy.

May 20, 2023 -

louismekhaeil responded

On 08/19/2021 you said on your statement customer request a full brake inspection and the charge was $49.95 . I am sorry by mistake i Add $0.05 to your total to become a $50.00.

May 15, 2023

Long story short, after making an appointment to see a car they had for sale the following day, and confirming the time I’d arrive at the dealership a few hours prior to arriving on the day of, arrived fo More

by spinnefx
Recommend Dealer
No
Employees Worked With
Guy Mulder, Scott Tekely, Matt Stone
May 19, 2023 -

Suburban Toyota of Troy responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (248) 643-8500 so we can work towards a resolution.

March 08, 2023

IF you can get a response from them it's a pack of lies. Terrible place. More

by karenmonster
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Dennis Barrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gottschalk
Mar 10, 2023 -

Suburban Toyota of Troy responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (248) 643-8500 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 04, 2023

Lazer was extremely helpful and I appreciated how patient he was with my dad and I. I decided to trade my car in and he helped me find a car that was perfect for me, definitely recommend him! More

by racheldupree93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lazer Volaj
Jan 05, 2023 -

Suburban Toyota of Troy responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!