Suburban Toyota of Troy

Peggy found the perfect car for me! I've had bad experiences when it comes to trying to buy a car, so I was nervous going in. This time, however, I was completely comfortable and at ease, and I am c experiences when it comes to trying to buy a car, so I was nervous going in. This time, however, I was completely comfortable and at ease, and I am confident I got a great deal. More

Leng knew everything about the 2020 Highlander I was interested in and we came to a great agreement. Leng is very responsive, thorough, and cares very much about the customer. Because of the awesome interested in and we came to a great agreement. Leng is very responsive, thorough, and cares very much about the customer. Because of the awesome experience I had with Leng I would definitely recommend Suburban Toyota of Troy to anyone. Thanks so much Leng for all your help! David H More

I loved my experience at Suburban Toyota of Troy. Margaret (Peggy) was amazing to work with! I will be returning to work with her in the future when my husband is in need of an upgrade. She was ver Margaret (Peggy) was amazing to work with! I will be returning to work with her in the future when my husband is in need of an upgrade. She was very friendly and answered all of my questions. I was able to walk out with my new vehicle in just a short while the same day! Exactly what I needed. My new vehicle did not have a spare key, but Peggy was able to arrange for me to come in and get one programmed at no extra cost of my own. Great experience all around. More

I am very happy with my sales experience with Leng Huang, who is an excellent Salesperson. She was patient, honest, straight-forward, warm, and helpful. She is a genuinely nice person. I would describe th who is an excellent Salesperson. She was patient, honest, straight-forward, warm, and helpful. She is a genuinely nice person. I would describe the sales experience with her as "relaxed". At no time did I feel pressured or that I was being manipulated. When I wandered onto the lot for the first time and began looking at the vehicles in which I had interest, she came outside (wearing her mask), to greet me and the process began from there. She patiently showed me and afterwards my girlfriend, (who came up to the dealership after I phoned her), the features and advantages of seating configurations of the vehicle. That process took awhile as we looked at several models. The next morning, I phoned her after reading about the incidence of catalytic converter theft on hybrid vehicles, and was satisfied with the response I received from Ms. Huang, as well as the Service Manager, to whom she connected me. As a result, I now own my first Toyota vehicle. As I purchased a Toyota with the intention of driving the vehicle at least 10 years, I don't expect to be consulting her for regarding a new vehicle purchase anytime soon. Regardless, I was impressed by the way Ms. Huang took the time to show me certain features of the vehicle, connect my iPhone, and explain how Toyota will pick up the cost of the first several scheduled maintenance visits. She even took a few minutes to introduce the Service Department. It was clear that she takes great pride in selling Toyota's and representing Suburban Toyota of Troy. Suburban Toyota of Troy should take great pride in Leng Huang too! More

Steven Salman is a fantastic salesman. Buying a car is not one of my favorite things to do, but Steve made the experience quick and easy. Great customer service. I highly recommend Suburban Toyota. not one of my favorite things to do, but Steve made the experience quick and easy. Great customer service. I highly recommend Suburban Toyota. More

Steven Salman sounds pretty amazing guy , he deserves more than 5 starts! Great customer service I had the best experience Thank you Steve for everything I appreciate it :) more than 5 starts! Great customer service I had the best experience Thank you Steve for everything I appreciate it :) More

Wonderful experience Our salesman was the greatest! I have never been treated so kindly at any other dealer. Guy Mulder was so patient when our insurance company put us th Our salesman was the greatest! I have never been treated so kindly at any other dealer. Guy Mulder was so patient when our insurance company put us through the ringer, trying to update our policy. (USAA) Guy made sure we left without any questions, and even paired the phone to the car for us. I really felt like we had become friends and wanted to hug him before we left. That covid stuff held me back. More

Great service! JC was super friendly and very helpful during the entire process. I will definitely be recommending him and this dealership to my family and friends. during the entire process. I will definitely be recommending him and this dealership to my family and friends. More

An Exemplary Role Model for Toyota Service!! I just returned from my Camry 35,000 mile maintenance visit with MaryAnn. She continues to provide outstanding customer service, helpful recommendati I just returned from my Camry 35,000 mile maintenance visit with MaryAnn. She continues to provide outstanding customer service, helpful recommendations, and is sensitive to customer financial resources/concerns. I have been dealing with Suburban Toyota through 6 vehicles over 15 years. I now request my purchase/lease deals include a request that she is the lead Service Consultant for my motoring needs. Great representation of Suburban Toyota Quality Commitment! More