Suburban Toyota of Troy

I have been a customer of Toyota for years and feel confident in the product. I have also dealt with Dennis Barrera on several past transactions and found him to be honest, helpful and extremely know confident in the product. I have also dealt with Dennis Barrera on several past transactions and found him to be honest, helpful and extremely knowledgeable. Every transaction has been effortless and I feel that I have received the best deal possible. More

I have been a customer of Suburban Toyota for 5 years. I have leased and serviced my Toyota's there. Each time that I have been there I have been well taken care of. Also, when I have any concern they have have leased and serviced my Toyota's there. Each time that I have been there I have been well taken care of. Also, when I have any concern they have addressed it promptly. I have been a Toyota driver for over twenty years. More

Garrett and Jim were both extremeley helpful in our choice to purchase a vehicle from Suburban Toyota. This is our second purchase from Suburban this year and we are satisfied in both cases that we mad choice to purchase a vehicle from Suburban Toyota. This is our second purchase from Suburban this year and we are satisfied in both cases that we made a great purchase. Thanks to all Suburban Toyota for being so helpful More

My wife and I rented a Toyota Avalon in Sedona, Arizona while on vacation this past month. We were so pleasantly surprised with the ride, performance and comfort that we decided to look at one to purchase while on vacation this past month. We were so pleasantly surprised with the ride, performance and comfort that we decided to look at one to purchase when we got home. Well, we just stopped in at the Toyota dealer at Suburban in Troy, Mi. to just see what they might have on hand and get some prices. The Toyota Avalon we looked at and drove was quite impressive. We decided to trade in our 2000 Olds Acheva and buy the 2006 Toyota Avalon. We have taken it on a couple of trips and are quite happy with the ride, comfort and how economical it is to drive. Gas mileage is great and the car is fun to drive. Garrett Golke was our sales person. He is well informed about the cars. He was extremely helpful in putting this sale together and the trade in of our old car. We are extremely satisfied with the entire experience with the Suburban Toyota Dealership. Garrett is so personable and a fun person to work with. My wife and I will definately consider going back to Garrett for our next Toyota. More

Have purchased two cars and had multiple routine service visits with this dealer. Highly recommend on all counts. Very helpful in finding the exact right car when purchasing. Supportive throughout the en visits with this dealer. Highly recommend on all counts. Very helpful in finding the exact right car when purchasing. Supportive throughout the entire purchase experience. All service (routine main. -- no problems) calls were prompt, convenient for me and well done. Most recently, my car was in an accident and the dealer went above and beyond throughout the entire repair process. More

I recently purchased a RAV4 from Suburban. I wanted I recently purchased a RAV4 from Suburban. I wanted to specifically bring to your attention the excellent professionalism which was demonstrated t I recently purchased a RAV4 from Suburban. I wanted to specifically bring to your attention the excellent professionalism which was demonstrated to us by both your salesperson, Ben, and his colleague Ray Borg. Ben was approachable, considerate and provided absolutely no pressure during the negotiations and sale. Similarly, Ray was particularly open to discussion and spent as much time as was necessary to clarify all aspects of the negotiation. Overall, we were very impressed and while initially prepared for the stereotypical car sale experience, this was quite the opposite. I want to convey my thanks to you and your team for establishing a code of conduct that is exemplary. We have been reassured that this will continue during he post sale relationship, and I am sure that this will be the case. I have no hesitation in conveying my experience to colleagues and friends, and shall gladly endorse Suburban, Ben and Ray in particular. Thank you for your courtesy and professionalism. More

I have been a longtime customer at this dealership and have always been treated very well. Jeannie Kocher is a pleasure to work with. I was able to purchase a 2010 third generation Toyota Prius. It is gre have always been treated very well. Jeannie Kocher is a pleasure to work with. I was able to purchase a 2010 third generation Toyota Prius. It is great to drive and so far I am averaging over 59 miles per gallon. I would recommend this dealership. More

I have always been well treated at Suburban Toyota. Jeannie is great to work with and she makes things happen. I am very happy with the Service at Toyota. Toyota's are great cars. Life is good when Jeannie is great to work with and she makes things happen. I am very happy with the Service at Toyota. Toyota's are great cars. Life is good when you drive a Toyota. Take care and thanks for the great experience. More

The reason why I have given this rating is due to how the finance dept. operates. Pressure to buy the extended warranty WITHOUT disclosure of fees to cancel the warranty if you change your mind later was nev finance dept. operates. Pressure to buy the extended warranty WITHOUT disclosure of fees to cancel the warranty if you change your mind later was never disclosed. They did take up my time showing glossy pictures of auto repair costs and why I NEEDED this overpriced coverage,,, not!!! Further time was wasted showing glossy pictures of road damages to wheels and tires in order to sell insurance against road hazards, luckily I passed on this waste of money. Prepaid and overpriced service contracts to cover routine oil changes and tire rotations were also presented in detail. This brings us to offers for glass etching, life insurance, disability insurance, rental reimbursements and other crap that escapes me at this time. All the while no disclosure as to fees to cover canceling the extended warranty. When I did get details a month later via mail I was told 30 days had elapsed and only a prorating of the $1600.00 would be returned. I then asked to speak to Suburban Scion of Troy Michigan's customer rep. Her name was Corkie or something like that and she was the most disagreeable non understanding witch out there. She said her finance guy Ray did everything correctly and she made a scene in the showroom bordering a madwoman. I left her standing there and attempted to voice my problem to Toyota/Scion by phone and everyone I have spoken to has simply gone deaf on me. Be warned, once they have your money, Toyota/Scion of Troy Michigan known as Suburban Scion has no further concern for you. Shop elsewhere! More

We came in previously financed and this guy was an unimaginable jerk about that. He tried every manipulative, coersive, underhanded trick in the book to intimidate us into using his financing. H unimaginable jerk about that. He tried every manipulative, coersive, underhanded trick in the book to intimidate us into using his financing. He treated us like we were common criminals because we came in with a check from a financing company---first claiming he'd never heard of them, then telling us that someone at the dealership had been stiffed by them. Get your lies straight, buddy. He asked us threatening and intrusive questions about our finances and credit, though we had already explained MULTIPLE times that we were not interested in his financing. Then he walked away, saying he needed to "make some calls" and left us sitting there for an HOUR and a HALF. It was the classic "cool down" move they talk about on Edmunds. If anyone else in the state had had our car, we would have gladly dropped this dealership like a hot potato. As it stood, despite the fact that everyone I know who has used the same place to finance has gone home the same day, he forced us to go home in our old car, which had to have dealer plates put on it. He tried to make us feel guilty, as though we were putting him through some sort of ordeal, though he was doing the exact same thing he does with every single person who purchases a vehicle there. I talked to our financer the next day, and they said he hadn't faxed them everything they needed. When they finally had all our paperwork (2 days later), I called the financer again to see if they'd sent the okay to Ray, who had claimed he would call us "immediately." They said they'd called him hours before. When I called him he immediately blatently lied and said he'd been calling and calling them, whined about them supposedly being rude to him, and said he hadn't heard a peep from them about the status of our check. I told him I'd just spoken to them, and they said they called him hours before, and he blustered and got defensive, saying maybe they left a voicemail. He put me on hold for all of three seconds, and flipped back over to say he guessed they'd called. "Congratulations," he grumbled, "I guess you can pick up your car." Working with this man was an absolute NIGHTMARE, and I recommend people run, screaming, if there is any chance you will end up dealing with him in any capacity. I hope we never have to suffer through that sort of abuse again. More