Suburban Toyota of Troy

I drove by after the dealership had closed and was just looking at the Used cars -- I had been searching for awhile. Shirley had just finished taking a customer home and she saw me poking around the cars looking at the Used cars -- I had been searching for awhile. Shirley had just finished taking a customer home and she saw me poking around the cars and made it a point to stay and chat with me for almost an hour after the dealership was closed. She was very friendly and informative and we continued to contact back and forth the next day. I came in for to test drive some of the Used Scions and both were in great shape. Two days later, I am happily a proud owner of a Scion! I love it! Shirley was great as was Dominic Carroll, who works on the financial team. The two of them helped make this happen! Thank you so much! More

Just wanted to say that Cheryl was very helpfull showed us around very nice lady would recomed her to friends and family. Very happy with the customer service we received from the time we walked in unti us around very nice lady would recomed her to friends and family. Very happy with the customer service we received from the time we walked in until the very end. Very smooth transaction from everybody at the dealership. More

Lisa did an OUTSTANDING JOB finding just the right car for me within the price range I needed to be. Even thought I was not expecting to take the car home that day. It was ready and PERFECT. She also help for me within the price range I needed to be. Even thought I was not expecting to take the car home that day. It was ready and PERFECT. She also helped with the return of my lease vehicle even though it was not through Toyota. GREAT JOB!!!!! More

I found the deal fair and Lisa and all the rest of the people I met were friendly, competent,and efficient.My lease deal took only an hour and everything was done to my satisfaction. I have used the servi people I met were friendly, competent,and efficient.My lease deal took only an hour and everything was done to my satisfaction. I have used the service before on my last Toyota and I find them to be the same. All employees at Suburban Toyota wish to please and make the customer feel special. They are always willing to answer questions and if you need more information from them, they are always available to answer your questions. I would highly recommend Suburban Toyota. More

The quality of the service department is outstanding. I had a very specific problem with my van drifting to the right on the highway and always felt as though I was fighting that drift to hold a straight had a very specific problem with my van drifting to the right on the highway and always felt as though I was fighting that drift to hold a straight course. The intake personell took the problem to heart and worked through it with Simon who did not stop until he had road tested it to his satisfaction. Indeed we left shortly afterward on a road trip and the van perfprmed like it did when brand new. I have had it back once since with tire rotation and Simon again took an interest and made sure the job was done to his personal specs. All this after I had taken the problem to another Toyota dealer ( in FL) and got no help. It's one thing to do a job to measured specs and another to do it to solve a problem. My hat is off to the service staff at Suburban Toyota! More

I have been a satisfied customer of Suburban Toyota for three years. I have always been happy with the sales staff and the service staff when I bring my car in for maintenance and have never had a bad exp three years. I have always been happy with the sales staff and the service staff when I bring my car in for maintenance and have never had a bad experience. Everyone is friendly and makes you feel like they are glad your there. I just traded in my car for a mini van and my salesman was good about showing me all the little buttons and what goes with what. Even cleaning out my old car and putting everything in the new van, he reminded me about the cd's in the changer and my little car charm that hangs from my mirror. If I asked questions, about anything they had the answers. I also liked when you had an appointment for service it was always handled in a timely manner. More

Mr. Mulder was very helpful from start to finish. He took us through the whole leasing process. Every question was answered to our satisfaction. He is an outstanding employee. By the way the Camry is a pleas us through the whole leasing process. Every question was answered to our satisfaction. He is an outstanding employee. By the way the Camry is a pleasure to drive. Thanks also to Mr. Buday for his efforts. More

I had the opportunity to go to Suburban Toyota for repairs on my driver's door. The person, Jack Perkins, behind the parts counter was more than helpful. He knew his job very well and gave me some v repairs on my driver's door. The person, Jack Perkins, behind the parts counter was more than helpful. He knew his job very well and gave me some valuable information. The next person I spoke to was Chris Lange. He did some research for me and I was more than pleased with the results. The third person was Joseph Francis, Assistant Service Manager. I have had the opportunity of working with Joseph on two occasions. He is knowledgeable, pleasant, personable, and excels at his job. I am comfortable leaving my car with this man. I have been to other dealers over the year and I have to say I have received the very best service from Suburban Toyota. I am driving my second Toyota Sienna now and as long as the good service exists, I will continue to drive Toyota vehicles and will also recommend them to everyone who is looking for a car. More

My family and I have purchesd 5 cars in the past few years. we always come back because of the great service. The Employees at this dealorship are great and friendly. I have recommended this pacific dea years. we always come back because of the great service. The Employees at this dealorship are great and friendly. I have recommended this pacific dealorship to all my family and friends. Thank you for all your hard work, Mernice More

I have been working with this dealership and with Joseph Francis since 2004. All my experience with them has been very positive. Joseph goes out of his way to help me and accommodate my schedule. All the Francis since 2004. All my experience with them has been very positive. Joseph goes out of his way to help me and accommodate my schedule. All the work that has been done on my car has been very good. I highly recommend them to anyone. More