Suburban Toyota of Troy

Very Bad experience, fraud from the dealers. Items not provided, No replies from email and lack of customer dealing. I gave this rating because Toyota to me seemed like an amazing company but i have chang provided, No replies from email and lack of customer dealing. I gave this rating because Toyota to me seemed like an amazing company but i have changed my mind by purchasing a used 2006 Toyota Sienna. The dealership staff are lair and i would not recommend this dealership to anyone. More

I found that working with Mike(sales)and Dominic(finance) was easy and pleasant.I would recommend this dealer to anybody I talk to. I liked that they put the car on the internet.Mike was friendly and helpful was easy and pleasant.I would recommend this dealer to anybody I talk to. I liked that they put the car on the internet.Mike was friendly and helpful in closing the deal.I enjoyed the experience. More

Garrett was an excellent salesman. He was informative and friendly. He made it very easy for me to lease my Prius. He made it a pleasant experience for me, which hasn't been my normal or expected past experi friendly. He made it very easy for me to lease my Prius. He made it a pleasant experience for me, which hasn't been my normal or expected past experience at car dealerships. He went above and beyond the call of duty to help me get the car I wanted. More

I had service on June 12, 2010 for a tire rotation. The customer service was excellent. I had a good time waiting in the waiting room. Thanks for the good professionalism at your Servicing/Auto Shop! I w customer service was excellent. I had a good time waiting in the waiting room. Thanks for the good professionalism at your Servicing/Auto Shop! I would recommend others also to go there. Also, it is good to be treated very well at the Service area. More

The over all experience was good every body was friendly and cooperative. all the crew are open for questions. Good Deal, not the best but feeling that u r in good hands worth the difference. Ray, the fi and cooperative. all the crew are open for questions. Good Deal, not the best but feeling that u r in good hands worth the difference. Ray, the financial Consultant, gr8 personality knows what he is doing, makes you feel comfortable if he is taking care of your deal however he is dangerous he can sell to you things that you may not need. explore all of your options before you sign. and he will give u all the time that you need in the world. Thank you Ray Shirley, My sales Consultant, worked with me so hard, and gave me all the time jumping with me from one car to another to test drive until I did made my choice.need some improvement please focus on the features type more than how to operate the car or to use the feature. you may use more comparisons to other car brands within the same class even if a Toyota car is not comparable. still a good job with gr8 efforts to satisfy me as a customer. Although you did not give me a full tank of gas I do appreciate your efforts. Thank you Shirley Dennis, the floor Manager, the guy who said NO to my discount, he didn't go an extra mile on the discount but he did make few steps. :) Dennis you r lucky that I loved the car. :), Thank you Dennis. Every body else Thank you for your efforts. More

Our total experience with Michael and then Raymond was excellent. Michael was very helpful and patient with all of our questions. The entire experience was wonderful. It was a very professional and yet excellent. Michael was very helpful and patient with all of our questions. The entire experience was wonderful. It was a very professional and yet personal experience. We couldn't be happier!! More

This was my first visit at this dealer. I just moved here and was unsure of where to go. When I called they were able to fit me right in for my oil change. It took less than an hour and everyone was extremel and was unsure of where to go. When I called they were able to fit me right in for my oil change. It took less than an hour and everyone was extremely nice. I will definatly be returning for all of my future work. More

Great experience, Dennis and Steve handled the sales end then Dominic the financial part of the sale. I was very pleased with the way I was treated from beginning to end, by all 3 gentlemen and I guess the then Dominic the financial part of the sale. I was very pleased with the way I was treated from beginning to end, by all 3 gentlemen and I guess the proof of that is that I walked out with a new vehicle and had no intention of buying that day! A week later I absolutely love the car and Steve has already followed up with me to make sure things are good. First rate all around. More

I have given this dealer these high rating because they care about people needs and wants. This dealership goes over & beyond their own expectation to secure the expectations of their customers. I told th care about people needs and wants. This dealership goes over & beyond their own expectation to secure the expectations of their customers. I told this dealership I want to be driving in a new car in two days & this dealership made it happen in two days and I got the vehicle of my dreams. I am please and grateful. More

I wanted a used car that could fit in my budget and also have all the goodness of a new a car. After talking about all my needs and consideration with the Anthony Martin, Sales Person at this Toyota dealer, have all the goodness of a new a car. After talking about all my needs and consideration with the Anthony Martin, Sales Person at this Toyota dealer, he helped me in getting what I wanted. I am very much satisfied that I purchased the used car from reliable dealer and it was a worry free business. More