Suburban Toyota of Troy

Do you want to buy a new car? Are you unsure if you should purchase or lease a vehicle? Then go to this dealership and ask for Becky Bennett. I was very leary of how this whold experience would work f should purchase or lease a vehicle? Then go to this dealership and ask for Becky Bennett. I was very leary of how this whold experience would work for me. First off, the dealership is conveniently located in a motor mall. Secondly, all the employees are polite and courtious. Thirdly, the sales consultant I worked with was interested in me as a person. She didn't try and sell me something that "she would like". She listened to what I wanted and didn't want in a new car. AMAZING RIGHT? Becky was even willing to help me locate the car I wanted even if it was not sitting in her lot! I went home after my first visit Suburban Toyota knowing I had made the best decision for my particular wants and needs. I picked up my new car, which by the way was a 2012 Toyota Venza on Sataurday! I love the car, and I love this dealership. No, it was not the dealer I could have gone to just down the road from me, but it will be the dealership that I go to again! Thank you Suburban Toyota, and thank you Becky. More

My salesperson went above and beyond to get me the exact Toyota RAV4 that I wanted. Becky even set my phone up for me to the bluetooth in my new car. I will always go to Suburban Toyota because of Jim and t Toyota RAV4 that I wanted. Becky even set my phone up for me to the bluetooth in my new car. I will always go to Suburban Toyota because of Jim and the great service department they have. This is my second car from them. More

The sales team did an excellent job of showing the cars and explaining the features of the vehicles. They encouraged me to take a test drive and they did not apply any stress or pressure to buy. They wer and explaining the features of the vehicles. They encouraged me to take a test drive and they did not apply any stress or pressure to buy. They were more interested in me being completely comfortable with my purchase than "forcing" me to make an immediate decision to buy More

Easy transaction; fair price; welcoming atmosphere; smooth closing. I have bought cars from this dealership for more than 20 years and have never had a bad experience smooth closing. I have bought cars from this dealership for more than 20 years and have never had a bad experience More

I AM GIVING THIS REVIEW BECAUSE I THINK THAT SUBURBAN OF TROY TOYOTA IS A VERY NICE DEALERSHIP TO BUY A CAR. THE WORKERS THERE ARE GOOD AT WHAT THEY DO AND SEEM TO MAKE EVERYTHING WORK FOR THE CUSTOMER. T TROY TOYOTA IS A VERY NICE DEALERSHIP TO BUY A CAR. THE WORKERS THERE ARE GOOD AT WHAT THEY DO AND SEEM TO MAKE EVERYTHING WORK FOR THE CUSTOMER. THIS IS THE PLACE TO BE WHEN YOU WANT TO DO BUSINESS. YOU CAN REST ASSURED THAT YOU WILL BE VERY HAPPY, AS I AM. More

Last week I bought a Toyota Camry 2012 SE model. It was a great experience with Suburban toyota of troy. Out of several dealers I met Andy proved to be best dealer in the town. I live in Farmington Hills great experience with Suburban toyota of troy. Out of several dealers I met Andy proved to be best dealer in the town. I live in Farmington Hills but still got car from Troy because of the prices they offered, customer satisfaction, friendliness. Andy is calm, very hardworking and he will see to it that we can get best deal by applying maximum discounts. I had to wait couple of hours for delivery of car but I would say it was worth it when you get excellent price and great customer care. I will definately return to Suburban Toyota in the future for all my Toyota needs! I highly recommend to meet Andy before finalizing any other toyota deal from other dealers. Great experience. More

I visit the dealer to buy a Toyota Camry. Becky Bennett is the sale agent. She is very knowledgeble and helpful, explaining to me the difference of Camry series cars, warranty and the purchasing process pa is the sale agent. She is very knowledgeble and helpful, explaining to me the difference of Camry series cars, warranty and the purchasing process patiently. She responds quickly to my concern and gives me the answer I am looking for. I end up with buying a Toyota Camry SE. On the delivery day, she explained in detail the basic feature for operatong the vehicle, maintenence schedule and so forth. It is a very pleasant experience there. When I have some concerns about my new Toyota Camry, I contact her many times. Although it may not be her job, She always answer my email quickly and introduce me to serve dept as quickly as possible. From sale to customer service, She has shown great quality of work. Thank you,Becky Bennett,for your help! More

I wasn't looking forward to shopping for a used car, primarily because I don't like dealing with the hard sell of car sales and the less than forthright information that sometimes goes along with that. primarily because I don't like dealing with the hard sell of car sales and the less than forthright information that sometimes goes along with that. Suburban Toyota Troy and Andy Shayota changed that. Each of the staff I encountered at Suburan Toyota Troy were very friendly and helpful. They allowed space to look and not pressure but were very accomodating when I requested help or information. I worked directly with Andy Shayota. He had a great upbeat personality. He seemed invested in the relationships with his clients. He was friendly and helpful and shared some history of the dealership itself and in doing so made it clear that they value honesty in the sale as their reputation is more important than just the sale of a car. I've given the highest ratings to Andy and the dealership because they made the experience of shopping for a pre-owned vehicle (which I was dreading) a great experience and their pre-owned vehicles were very competitve for other cars in the area. Andy took care of every aspect of the sale with little effort on my part to get things together so that when I came in for the paperwork it was ready and quick with no hassle. Within two weeks, my parents also went to Andy to purchase a new vehicle and were happy with their experience as well. More

All aspects of the sale, great. Andy was great to work with. The whole experience was positive and I would recommend dealership and Andy to friends and family. with. The whole experience was positive and I would recommend dealership and Andy to friends and family. More

I went to the dealer based on what was posted on their website. My rep was very helpful, but would not honor what was on the website, which was why I went to the dealership in the first place. The store website. My rep was very helpful, but would not honor what was on the website, which was why I went to the dealership in the first place. The store manager said it was a mistake, and that the warranty was incorrect. I asked what the store could do, and they gave me one extra year of bumper to bumper for an extra thousand dollars. I wasn't impressed. The used 2009 Civic had a carfax, but the dealership had no idea about the actual history of the car; it had no documentation of previous service, and no owner history. I was not impressed with the dealership. I will not go back, nor recommend it. More