Suburban Toyota of Troy

I had the pleasure of working with Becky Bennett - she made the whole experience of buying my new car outstanding! She is knowledgable & helpful. The staff is friendly. Suburban Toyota is a great place made the whole experience of buying my new car outstanding! She is knowledgable & helpful. The staff is friendly. Suburban Toyota is a great place to do your research and buy your Toyota!! More

I found the Suburban toyota delarship to be friendly and responsive. Sales consultant Kamil abdullah very clearly explained the features of Camry and the available finance options. He was friendly and well responsive. Sales consultant Kamil abdullah very clearly explained the features of Camry and the available finance options. He was friendly and well informed. More

Excellent service today from the service department! They worked on my Prius which was in for a recall. Thank you to Jim and the other guys! They worked on my Prius which was in for a recall. Thank you to Jim and the other guys! More

Our household too a hit in the 2008 recession. But Jay Edwards, and Andy from financing made sure that our being Prius drivers for the better part of a decade meant something to them, and to Toyota Financ Edwards, and Andy from financing made sure that our being Prius drivers for the better part of a decade meant something to them, and to Toyota Financial. We weren't just stats on a form. Jay and Andy guided our application through making sure we stayed Prius drivers for another 3 years. And we're grateful to Jay and Andy for making us feel like family. More

Dennis Barrera is the best Sales person that I have ever work with, he did everything from showing the cars to me to the credit information, I do not like it when you have to share your information with alo work with, he did everything from showing the cars to me to the credit information, I do not like it when you have to share your information with alot of different people and he told me he would work it out so I would just work with him during the sale of my new car, he is such a nice man, always with a smile and ready to make sure the customer is happy with the perfect car or truck that is for them. Looking forward to my getting my next new car from Dennis, I think every two years or so it a good time to get a new car and I know Dennis is just a phone call away to find the best car for me. I appreciate him and his kindness so much. More

Suburban Toyota helped me out of a horrible sitation. I was involved in a horrific car accident and was completely carless. I was in a panic and had no idea what to do. From the time I stepped foot in the was involved in a horrific car accident and was completely carless. I was in a panic and had no idea what to do. From the time I stepped foot in the door of Suburban Toyota, to the time I left with my car, I was welcomed with open arms. Anthony Martin helped me out to begin. He was extremely friendly and understanding of my situation. He did not try to push anything on me and offered to help look at all options and find a car within my means. After I found a car I liked, Mike Talampas helped me to finance the car. He was unbelievable. He found me an outstanding price and really cared about my situation and genuinely wanted to help. I cannot tell you how many people in car sales try to take advantage of a person in a panicked situation. He treated me with the utmost respect and I can truly say I will recommend them to any and everyone I come in contact with. If you want excellent customer service and a deal you can get nowhere else, go to Suburban Toyota! More

We went to this dealership because we wanted to see the 2012 4-Runner they had in their new vehicle inventory. We saw it on their website, but wanted to see it in person. We were pretty sure this was the o 2012 4-Runner they had in their new vehicle inventory. We saw it on their website, but wanted to see it in person. We were pretty sure this was the one we wanted. My husband's 1996 4-Runner was totaled in an accident and he needed a new one. He loved his 4-Runner and wanted another one. We were met outside by Garrett and he immediately showed us the vehicle. It was love at first sight. We went inside and started the purchasing process. We felt very comfortable from the moment we met Garrett. The whole atmosphere of the dealership was very warm and friendly. Garrett even drove us to the bank so we could get a cashiers check for the down payment. I really appreciated it because we had driven from Canton and I was not familiar with the area. We then were introduced to Raymond Borg to finalize the deal and sign all the necessary papers. He was very easy to talk to and explained everything in detail. He made us feel very comfortable. The whole experience of this purchase was the best we have ever had. Never felt intimidated or pressured. We love our new 4-Runner. Thank you again Suburban and especially Garrett and Raymond. More

The technicians at this dealership could not figure out the problem that i took the car in for 3 visits. Each time they claimed it was a different part, ordered it, and then the day they were to install it the problem that i took the car in for 3 visits. Each time they claimed it was a different part, ordered it, and then the day they were to install it, suddenly it was a different part. An outside company evaluated the car and could tell me in 5 minutes it was the amp--something it took this dealership hours and days to diagnose Further, since they made me pay for a part they did not put it, they told me they would give me a refund. They then proceeded to ignore all my calls and not call me for 2 weeks even though i left several messages. I finally left a message with the main manager telling him I have put the issue into credit card dispute and suddenly he called back and said the check will be in the mail today. NEVER TAKE YOUR CAR HERE. More

My previous lease was ending, and they made it so easy to transition into a new one. The were helpful in explaining financing to me, as well as various features of the new car. They actually made the buyin transition into a new one. The were helpful in explaining financing to me, as well as various features of the new car. They actually made the buying/leasing experience pleasant! Special thanks to Jay Edwards and Ray Borg. I would heartily recommend this dealership, and these two gentleman, to any other prospective buyer/leasee. More

I came to this dealer based on US news recommendation to get fair price for Camry SE. I am a busy professional and I do not have time for the usual dealer games! I send them email to verify the price, and I get fair price for Camry SE. I am a busy professional and I do not have time for the usual dealer games! I send them email to verify the price, and I went with my wife in the evening to test drive the car and sign up on the price that we agreed on. Wow the first time for more than 20 years I buy a new car from the first time without the need to go back and forth. The staff was very professional, straightforward, and honest. I had to change my previous -false- impression that suburban Toyota is princelier than other dealers. Becky was very calm, nice and helpful. Five stars experience. I strongly recommend them. More