Suburban Toyota of Troy

Matthew Hinkley made our car-buying experience smooth and enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, and attentive, making sure we had all the information we needed to make confident decisions. Matthew streamlined every step of the process, saving us time and reducing any stress. We highly recommend working with Matthew for anyone looking for a hassle-free and professional car-buying experience! More

Cornielius, stationed in the welcome center, was a joy to deal with. Sam, from the service center, who was engageing and friendly, did an exceptional job. Rosie was most pleasant and very helpful. Thank y deal with. Sam, from the service center, who was engageing and friendly, did an exceptional job. Rosie was most pleasant and very helpful. Thank you all for making my day. I'll be back! John More

Unfortunately, after more than 15 years of time with your team, I will not be staying with the Toyota brand at this time, nor the forseeable future. I had several short but extremely unpleasant experiences a team, I will not be staying with the Toyota brand at this time, nor the forseeable future. I had several short but extremely unpleasant experiences and discussions with members of the floor team and sales staff that have lost Toyota a customer. car sales work already has a quite alarming reputation in the public eye for dishonesty and fraud, and the team at suburban Troy has made that exceedingly worse for me. The quality of Toyota has gone quite downhill from the standard I had come to expect, which no longer feel safe- and the pricing for very simple base model sedan vehicles that I was offered should never be normalized. the senior staff member I spoke with was rude, had a total lack of transparency, and remained dishonest and vague via email, and face to face discussion about my options in an attempt to keep me with toyota, or burden me with substantial debt going forward. After that, a manager walked by in jest and proceeded to insult the other car brands that I was looking into. I was able to find a safer and more affordable choice for my transportation needs. I’m thankful to be completing this chapter and moving into safer options. Thank You, best of luck. Michael More

From my initial contact with Rosie Jang, she sounded like my kind of salesperson. First of all, she answered the phone, encouraged me to make an appointment as she thought she might have the automobile that my kind of salesperson. First of all, she answered the phone, encouraged me to make an appointment as she thought she might have the automobile that I described ‘on the floor!’ Because of her warmth & encouragement, I did take a ride to Troy & she met me in the dealership parking lot! My late husband & I have been longterm 30+ years patrons @Suburban Toyota Farmington Hills but to my dismay & disappointment, no one even answered my phone call .. sad, customer lost. I’ve since purchased my 2022 Supra 3.0 through Rosie Jang & cannot express how pleased I am with her capabilities & cordial service. She has gone above & beyond to make me comfortable & answered every question/concern with accuracy & respect for an 81 year old! BRAVA! 5️⃣ stars ⭐️ 🌟⭐️🌟⭐️ I will spread the word of my satisfaction with the awesome team @Suburban Toyota ofTroy, Sincerely, Laurie Blum More

Outstanding, smooth, seamless, professional, and very efficient experience to purchase a Toyota Tacoma. I would highly recommend Suburban Toyota of Troy. Ms. Leng Huang was the sales professional we we efficient experience to purchase a Toyota Tacoma. I would highly recommend Suburban Toyota of Troy. Ms. Leng Huang was the sales professional we were delighted to work with. She was knowledgeable, an outstanding listener, and provided the fantastic communication throughout the process. Everything was prepared and ready for a quick and seamless delivery of our new Tacoma. Thank you to Suburban Toyota of Troy and to Ms. Leng Huang, our sales professional. I would highly recommend Ms. Leng Huang for your next Toyota purchase. More

Rosie was so polite, professional, and helpful. She made a tough time so much easier with her patience and assistance - what she may or may not have guessed: I am mentally Different, with social an She made a tough time so much easier with her patience and assistance - what she may or may not have guessed: I am mentally Different, with social anxiety that usually requires the accompaniment of an emotional support animal or very close friend. She handled my outbursts of frustration or confusion with such a calm manner.. As if she didn't notice.. that I was able to regain my composure easily. I gave 5 stars for Rosie Jeng and my new Toyota, as for the dealership? 0 Stars. It took a MONTH to get my car. It wasnt special order, it was supposed to be in the US already on the way. Go to Rosie Jeng, she's honest friendly and professional. More

Terrible, liars and thieves. I spent $252 on an estimate based on a check engine light and got an estimate of over $4300. I am pretty sure they only read the codes and decided to I spent $252 on an estimate based on a check engine light and got an estimate of over $4300. I am pretty sure they only read the codes and decided to estimate any possible diagnoses and some extras thrown in. I went somewhere else and paid $200 for a new O2 sensor installed. I will be taking 3 other cars in my family elsewhere in the future and tell the tale whenever I have the opportunity. Cornelius Brown. More

Was looking for a new 2024 Tacoma and Nataliia was very helpful in getting me into a new vehicle while working around my schedule. Very happy with the whole process and love my new truck! helpful in getting me into a new vehicle while working around my schedule. Very happy with the whole process and love my new truck! More

Toubee was the definition of professional. Insanely fast responses on every question I had. Brought the car to my work for an easy test drive on my lunch, helped me get some fees knock Insanely fast responses on every question I had. Brought the car to my work for an easy test drive on my lunch, helped me get some fees knocked off, could not have been a better experience. 10/10 make sure you ask for him. More

Great place but not much inventory. My sister and I came looking to finance 2 cars. Toubee greeted us and was great from the start, trying to accommodate our request, answered all quest My sister and I came looking to finance 2 cars. Toubee greeted us and was great from the start, trying to accommodate our request, answered all questions, tried to find something that could fit our budget. Was not pushing at all unlike other dealerships. Unfortunately, we didn’t find anything suitable to our needs but he tried his best. More