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Suburban Toyota of Farmington Hills - Service Center
Farmington, MI
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of Suburban Toyota of Farmington Hills - Service Center
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January 20, 2021
Excellent service, my vehicle felt brand new after the 90k service. Also received a 12 months or 12k warranty on the services which is good. Service Agent was attentive and responded to all my questions a 90k service. Also received a 12 months or 12k warranty on the services which is good. Service Agent was attentive and responded to all my questions and concerns. Trust worthy service and would definitely recommend to everyone. More
by Kiruba
Employees Worked With
December 05, 2020
Dropped off my 2020 Corolla for first service. They said it takes an hour didn’t hear from them for over two hours, and they close in an hour. Called thrice and no response from service dept. never coming b it takes an hour didn’t hear from them for over two hours, and they close in an hour. Called thrice and no response from service dept. never coming back once I get my car back. Update : received my car after repeated calls. Gave them a very clean car expecting it to be clean, but they made it all smudgy and sprayed some white stuff on the dash didn’t clean it left the sticker half peeled leaving residue on the windshield. Mud on the driver side door. Terrible service! More
by akhil
Employees Worked With
Shannon Richards
August 10, 2020
I sent message to cancel Gap Insurance on July 9th to Zach. He said he can take care of & requested paperwork that I did send to him. I emailed him 2 times to follow up to see if task was completed. He n Zach. He said he can take care of & requested paperwork that I did send to him. I emailed him 2 times to follow up to see if task was completed. He never responded back it’s been over 30 days since original request on 7/7 to salesperson. More
by martinandrea14
Employees Worked With
Zach Lukenbill
July 23, 2020
Service Department I sent internal reviews to Suburban, no response. From appointment setting to expectations of service, no one listened and I am not going to spend ene I sent internal reviews to Suburban, no response. From appointment setting to expectations of service, no one listened and I am not going to spend energy stating it again. Look up the emails that were sent. Thank you. More
by lisa
Employees Worked With
Please look up my service order and the emails.
January 31, 2020
Came in to look at a few car and Yvette help us. She is so sweet and kind, help us look for cars and just answering questions. Thank you so much for the wonderful experience at toyota. so sweet and kind, help us look for cars and just answering questions. Thank you so much for the wonderful experience at toyota. More
by bbyang21
Employees Worked With
Yvette Speight
January 23, 2020
Very unprofessional! They have some unprofessional individuals working in their service area. They could take a lesson from other local dealerships. Customer service is to They have some unprofessional individuals working in their service area. They could take a lesson from other local dealerships. Customer service is tough sometimes but an effort should be made. When they fixed the issue, they acted like they did us a favor. More
by Nursey1
Employees Worked With
Magdy Saleh
December 27, 2019
Was it because I was a Woman???? I brought my Rav4 into service for a noise underneath. I also inquired about buying/installing a new hood ornament. Service could not find the noise I brought my Rav4 into service for a noise underneath. I also inquired about buying/installing a new hood ornament. Service could not find the noise but said I needed all new breaks and the water-pump needed replaced. With the ornament, the cost was $1800. We took my car to a friend that is a licensed mechanic and he said only the front brakes needed replaced. The water-pump had a tiny hole, but said it is fine for now. The mechanic replace the front brakes with new routers. The back brakes are absolutely fine. The cost, with the installation of the hood ornament was $270. REALLY!!!! More
by TB
Employees Worked With
Seth Croucher
December 03, 2019
I found Dave to be extremely helpful and would highly recommend him. He was professional and prompt in answering my questions and I was very satisfied with my experience with both he and Suburban Toyota. recommend him. He was professional and prompt in answering my questions and I was very satisfied with my experience with both he and Suburban Toyota. More
by Walt Sabat
Employees Worked With
Dave Davis
October 03, 2019
I was promised some work on my car and it was taken care of immediately . I was given a loaner vehicle to use for the weekend so I would not be without transportation. That was a kind thing for them to do f of immediately . I was given a loaner vehicle to use for the weekend so I would not be without transportation. That was a kind thing for them to do for me. I really do appreciate it. More
by Not Happy
Employees Worked With
Kelvin Toma
May 18, 2019
Team members going above and beyond Everyone was Great...Matt Marzielli went out fo his way to get my Tacoma serviced and detailed in the shortest possible time line, plus he kept me inf Everyone was Great...Matt Marzielli went out fo his way to get my Tacoma serviced and detailed in the shortest possible time line, plus he kept me informed during the entire process More
by Bob
