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Suburban Toyota of Farmington Hills - Service Center

Farmington, MI

3.8
48 Reviews

48 Reviews of Suburban Toyota of Farmington Hills - Service Center

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February 25, 2025

Have some issues with attitude of some service advisors, with initial review but was contacted by several managers which showing they care about company reputation. Workers attitude not always representing More

by andrew.popovs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Kalowick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Suburban Toyota of Farmington Hills responded

Good morning, Andrew, I am sorry to see your review. We will be calling you shortly to discuss your experience and what we can do to keep you a customer for life. Your business is highly appreciated and we look forward to bettering ourselves so that you will come back to us for all your future service. Jamey Mitchell Suburban Toyota

January 07, 2025

Always thorough. Friendly and keeps me up to date on service a recall status. Much appreciated. More

by RRZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Cole
Jan 07, 2025 -

Suburban Toyota of Farmington Hills responded

Hi, We appreciate the review. We are glad your time with us was a friendly experience. We hope to see you again here at Suburban Toyota of Farmington Hills.

November 09, 2024

Wow. . based on reviews by other customers, it would appear that Suburban Toyota's lack of service by its 'service staff' (..service is in the job title!) More

by Dwayne 2017
Recommend Dealer
No
Employees Worked With
Nov 11, 2024 -

Suburban Toyota of Farmington Hills responded

Dwayne, would you please reach out to Jamey Mitchell at Suburban Toyota to discuss your experience? My direct line is 248-991-8543.

September 27, 2024

I had a disappointing experience with Roger at Toyota. Before visiting, my local mechanic identified a canister issue but suggested I go to Toyota since they would be more knowledgeable about the canister More

by Ratna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Gilbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Cole
Sep 30, 2024 -

Suburban Toyota of Farmington Hills responded

Hello Ratna, Thank you for bringing this to my attention. It is regrettable to hear about this. If you are willing, I would like to discuss your experience in further detail so we may address this properly and get a better understanding of your experience. Contact me at your earliest convenience at the contact provided below. Adam Gilbert - Service Manager - (248) 991-8562

August 12, 2024

Need to take customer facing or soft skills course. Thinks he is funny and he is not. Awkward. I try to get other advisors when I go to Suburban. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Skowronski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Cole
Aug 12, 2024 -

Suburban Toyota of Farmington Hills responded

Hi Alan, Thank you for the review. We will connect with our team to discuss this. We hope to see you again in the future.

June 12, 2024

She is great at her job and she is very friendly and kind to the staff More

by Cameronherald11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Lux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Suburban Toyota of Farmington Hills responded

Hi Cameron, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Suburban Toyota of Farmington Hills.

June 04, 2024

When I first got there he quoted me nearly 1000 dollars in services most of which would cost far less anywhere else although not his fault. Then he was also rude when I went to ask him how much longer, he More

by randomperson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Cole
Jun 06, 2024 -

Suburban Toyota of Farmington Hills responded

Hi, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Adam Gilbert - Service Manager - (248) 991-8562

February 27, 2024

Roger in service was wonderful. He helped out and got me in when I really needed it, he even worked with me on the cost. Highly recommend. More

by KC Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Employees : Roger Cole
Feb 28, 2024 -

Suburban Toyota of Farmington Hills responded

KC, we're delighted to know that Roger was able to assist you effectively at Suburban Toyota of Farmington Hills. Thank you for recommending us!

January 19, 2024

He definitely need to improve his soft skills as he is in a customer facing role. More

by Piku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Cole
Feb 13, 2024 -

Suburban Toyota of Farmington Hills responded

Hi Piku, We appreciate your feedback and would like the opportunity to learn more about your experience so we can work toward a resolution together. Adam Gilbert - Service Manager - (248) 991-8562

January 12, 2024

The dealership did a great job in taking care of diagnostic testing and correcting the issues they found wrong with my car. Thank you. They also provided a ride to and from my home when I took my More

by WillEbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Skowronski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zoellener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Jan 15, 2024 -

Suburban Toyota of Farmington Hills responded

It's great to know that our team at Suburban Toyota of Farmington Hills was able to assist you effectively and efficiently. We're especially glad Mikey could help with your Navigation System concerns! Thanks for the review!

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