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Suburban Toyota of Farmington Hills - Service Center

Farmington, MI

3.7
50 Reviews

50 Reviews of Suburban Toyota of Farmington Hills - Service Center

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April 01, 2025

I had a great experience at the Suburban dealership. I would highly recommend anybody to work with Mikey Z and the Suburban team! More

by Kathleen Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zoellener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Suburban Toyota of Farmington Hills responded

Hi Kathleen, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Suburban Toyota of Farmington Hills.

March 27, 2025

I strongly suggest to remove adam from your team i had a very bad time with him He talks rubish More

by mohd.hayyan98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Gilbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Suburban Toyota of Farmington Hills responded

Hi Mohd, Thank you for bringing this to my attention. I hear your frustration and it is regrettable to hear about your experience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. James Mitchell - Assistant General Manager - 541-776-6401

February 25, 2025

Have some issues with attitude of some service advisors, with initial review but was contacted by several managers which showing they care about company reputation. Workers attitude not always representing More

by andrew.popovs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Kalowick
Feb 26, 2025 -

Suburban Toyota of Farmington Hills responded

Good morning, Andrew, I am sorry to see your review. We will be calling you shortly to discuss your experience and what we can do to keep you a customer for life. Your business is highly appreciated and we look forward to bettering ourselves so that you will come back to us for all your future service. Jamey Mitchell Suburban Toyota

January 07, 2025

Always thorough. Friendly and keeps me up to date on service a recall status. Much appreciated. More

by RRZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Cole
Jan 07, 2025 -

Suburban Toyota of Farmington Hills responded

Hi, We appreciate the review. We are glad your time with us was a friendly experience. We hope to see you again here at Suburban Toyota of Farmington Hills.

November 09, 2024

Wow. . based on reviews by other customers, it would appear that Suburban Toyota's lack of service by its 'service staff' (..service is in the job title!) More

by Dwayne 2017
Recommend Dealer
No
Employees Worked With
Nov 11, 2024 -

Suburban Toyota of Farmington Hills responded

Dwayne, would you please reach out to Jamey Mitchell at Suburban Toyota to discuss your experience? My direct line is 248-991-8543.

September 27, 2024

I had a disappointing experience with Roger at Toyota. Before visiting, my local mechanic identified a canister issue but suggested I go to Toyota since they would be more knowledgeable about the canister More

by Ratna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Gilbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Cole
Sep 30, 2024 -

Suburban Toyota of Farmington Hills responded

Hello Ratna, Thank you for bringing this to my attention. It is regrettable to hear about this. If you are willing, I would like to discuss your experience in further detail so we may address this properly and get a better understanding of your experience. Contact me at your earliest convenience at the contact provided below. Adam Gilbert - Service Manager - (248) 991-8562

August 12, 2024

Need to take customer facing or soft skills course. Thinks he is funny and he is not. Awkward. I try to get other advisors when I go to Suburban. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Skowronski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Cole
Aug 12, 2024 -

Suburban Toyota of Farmington Hills responded

Hi Alan, Thank you for the review. We will connect with our team to discuss this. We hope to see you again in the future.

June 12, 2024

She is great at her job and she is very friendly and kind to the staff More

by Cameronherald11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Lux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Suburban Toyota of Farmington Hills responded

Hi Cameron, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Suburban Toyota of Farmington Hills.

June 04, 2024

When I first got there he quoted me nearly 1000 dollars in services most of which would cost far less anywhere else although not his fault. Then he was also rude when I went to ask him how much longer, he More

by randomperson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Cole
Jun 06, 2024 -

Suburban Toyota of Farmington Hills responded

Hi, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Adam Gilbert - Service Manager - (248) 991-8562

February 27, 2024

Roger in service was wonderful. He helped out and got me in when I really needed it, he even worked with me on the cost. Highly recommend. More

by KC Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Employees : Roger Cole
Feb 28, 2024 -

Suburban Toyota of Farmington Hills responded

KC, we're delighted to know that Roger was able to assist you effectively at Suburban Toyota of Farmington Hills. Thank you for recommending us!

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