Suburban Toyota of Farmington Hills - Service Center

Wow. . based on reviews by other customers, it would appear that Suburban Toyota's lack of service by its 'service staff' (..service is in the job title!) . based on reviews by other customers, it would appear that Suburban Toyota's lack of service by its 'service staff' (..service is in the job title!) mimics the same 1 star rating the Suburban Chrysler Jeep, Ram dealership is also know for. So sad, I wanted to bring my Toyota there ...but I'll avoid the disappointment. More

My experience with Adam, the service manager at Toyota, was incredibly disappointing. When I approached him about my situation with Roger regarding a canister issue, he was rude and dismissive. Despite my was incredibly disappointing. When I approached him about my situation with Roger regarding a canister issue, he was rude and dismissive. Despite my local mechanic already identifying the problem as an evap and canister issue, Adam insisted that a gas cap was typically the solution. His response, “I can’t predict the future,” was not only unprofessional but unnecessary, as I had already communicated my concerns clearly. Instead of addressing the issue at hand, he brushed me off. When I mentioned that the dealership service prices were high, he simply laughed and dismissed my local mechanic’s lower labor costs, showing a lack of respect for my perspective. Adam’s attitude reflects poorly on Toyota as a whole. If this is how the manager treats customers, I can only imagine how the staff he supervises interact with clients. More

I had a disappointing experience with Roger at Toyota. Before visiting, my local mechanic identified a canister issue but suggested I go to Toyota since they would be more knowledgeable about the canister Before visiting, my local mechanic identified a canister issue but suggested I go to Toyota since they would be more knowledgeable about the canister that would be compatible with my car. My mechanic did not charge me anything because of this. Unfortunately, Roger’s service was frustrating from the start. First, his communication about pricing was poor. I received a jumble of charges that were unclear and excessive. I later discovered I could have gotten the same servicing done elsewhere for half the price. When I asked about the issue, Roger insisted the problem was with the gas cap, despite my suggestion to check the canister. He assured me I’d be fine, but just two days later, the check engine light came back on. When I returned, he finally acknowledged the canister leak I had already mentioned. It’s alarming how he overlooked my concerns and failed to provide helpful advice on saving money. Instead, he seemed more focused on overcharging than on offering quality service. The labor costs were exorbitant, and I left feeling uncertain about the work done, as I wasn't there to verify it. Roger’s low rating is well-deserved, and it’s clear he doesn’t prioritize customer care or effective communication. I wish I had paid attention to the reviews before visiting. it seems that I wasted my time and money. The lack of transparency and apparent incompetence was disappointing, I wish I could get my money back because the service was HORRIBLE! More

Need to take customer facing or soft skills course. Thinks he is funny and he is not. Awkward. I try to get other advisors when I go to Suburban. Thinks he is funny and he is not. Awkward. I try to get other advisors when I go to Suburban. More

She is great at her job and she is very friendly and kind to the staff to the staff More

When I first got there he quoted me nearly 1000 dollars in services most of which would cost far less anywhere else although not his fault. Then he was also rude when I went to ask him how much longer, he in services most of which would cost far less anywhere else although not his fault. Then he was also rude when I went to ask him how much longer, he didn't look up from his computer and told me he didn't know in a cold voice and then as I went back to sit down I saw his focus was on ordering his JIMMY JOHNS SANDWICH. He also kept misquoting the time of my cars being done. At 1:45 after 2 hours, he said another hour. Then at 3:30, he said 4. In the end, I got my car at 5:10 More

Roger in service was wonderful. He helped out and got me in when I really needed it, he even worked with me on the cost. Highly recommend. He helped out and got me in when I really needed it, he even worked with me on the cost. Highly recommend. More

He definitely need to improve his soft skills as he is in a customer facing role. in a customer facing role. More

The dealership did a great job in taking care of diagnostic testing and correcting the issues they found wrong with my car. Thank you. They also provided a ride to and from my home when I took my diagnostic testing and correcting the issues they found wrong with my car. Thank you. They also provided a ride to and from my home when I took my car in this morning.😊. Mikey was not my original salesperson, today he went above and beyond to help me with concerns I had with my Navigation System. He got in my car and he figured out the problem with my Navigation System and corrected the problem. He was very patient with me, and he made sure I understood what it was doing during the process. Amazing job from Mikey. Thank you so much Mikey. 😊😊 More

Mikey was extremely helpful. We didn't even purchase a vehicle from michael but helped reconnect the phone to our vehicle! We will be buying our next car from suburban toyota! We didn't even purchase a vehicle from michael but helped reconnect the phone to our vehicle! We will be buying our next car from suburban toyota! More