Suburban Toyota of Farmington Hills

We bought a new hybrid RAV4 base model. Alex and Michael helped us and were fantastic. They guided us throughout the process and provided straightforward and clear answers to our queries and doubts. Loved A helped us and were fantastic. They guided us throughout the process and provided straightforward and clear answers to our queries and doubts. Loved Alex's sense of humor. Fantastic experience More

All I can say is that Michael has done a miracle! At the time Toyota does not accept customer/dealer orders, so we have to buy a vehicle with the options and colors that Toyota builds and ships, Michael man time Toyota does not accept customer/dealer orders, so we have to buy a vehicle with the options and colors that Toyota builds and ships, Michael managed to have Toyota build a vehicle exactly to my spec. Nothing less and nothing more. Just everything I wanted, including the colors. I am truly amazed because these days all vehicles are sold before they even arrive at a dealership. The communication was easy, all questions answered promptly. It was a pleasure. On top of it - the price for the vehicle did not go up a dime. When my wife needs a new Toyota I know who to go to! More

This is my 4th toyota vehicle and never expected the process to be so quick, clear and easy to navigate the process. Lot of credit goes to how the dealership designed the purchase process to be more dig process to be so quick, clear and easy to navigate the process. Lot of credit goes to how the dealership designed the purchase process to be more digital and the staff, aiyad ahmed, don fu and jon, were knowledgeable and demonstrated care for the customer throughout the process. Very appreciative of their time. Thanks for the experience. More

Dealership was great! Everyone was kind and professional. Don was extremely helpful from start to finish. I hadn’t purchased a car in 10+ years and was hesitant about the process, but Don made me feel at eas Don was extremely helpful from start to finish. I hadn’t purchased a car in 10+ years and was hesitant about the process, but Don made me feel at ease and was very helpful in walking me through the process. I would recommend him to anyone I know looking to purchase/lease. I was happy with how quickly the car came in. Don was able to pull some strings to get me the exterior color I wanted. A couple things had to be installed after it was delivered to the dealership and Don got it done quickly and it was ready for pick-up a couple days later. He also spent time going over all of the interior features in the car, which was very helpful. More

Awring and everyone at suburban was absolutely amazing. I had been working with another Toyota dealer for 2 weeks already and wasn’t getting anywhere with them before I stopped in to see what suburban could had been working with another Toyota dealer for 2 weeks already and wasn’t getting anywhere with them before I stopped in to see what suburban could do. They were organized, quick to respond, and answered any and every question I had thoroughly. They gave me more for my trade in than any other dealer had offered me as well. Everyone I dealt with there treated me like I was an old friend. 11/10 will be recommending them to anyone I know in the market for a new car. More

Very good service, very nice communication, Very professional service thank you Alex Lavrov. Highly recommend working with him professional service thank you Alex Lavrov. Highly recommend working with him More

Alex was perfect. Great communicator and straight forward. We drove in late on Thursday, and he had everything ready to go. Thanks Alex! Additionally, Jon got us through financing quickly so the whol forward. We drove in late on Thursday, and he had everything ready to go. Thanks Alex! Additionally, Jon got us through financing quickly so the whole experience was fast, friendly and seamless. More

Aiyad and Colin were both extremely helpful and communicative throughout the entire process and handled my vehicle sale with the utmost level of professionalism. This is my favorite Toyota dealersh communicative throughout the entire process and handled my vehicle sale with the utmost level of professionalism. This is my favorite Toyota dealership in SE Michigan. More

I began looking to buy a new car in October of 2021. I soon discovered that things had changed tremendously since the last time I had bought a new car roughly thirteen years ago. The days when you could w soon discovered that things had changed tremendously since the last time I had bought a new car roughly thirteen years ago. The days when you could walk into a dealership and test drive a new car from a wide variety of vehicles on the lot, are over (at least for now). In today's world, in order to buy a new car you have to order it, hold it, wait until the company builds it, and then wait for it to be shipped to the dealership. This took roughly three months. Don Yu was my sales rep at Toyota Suburban in Farmington Hills. From the moment I met him he was friendly and very accommodating. He explained everything to me and made himself available if I had any questions. From time to time he would update me on where we were in the process. I believe he is a man of integrity. He answered all of my questions and navigated me very well through the entire process. It was a pleasure working with Don. It was also a pleasure doing business with Suburban Toyota of Farmington Hills as a whole. When I first walked in, I was greeted warmly and treated respectfully. I must say that this was the second Toyota dealership I had been to that day in October. At the first dealership (I won't mention the name) the sales rep behaved as though he wasn't really interested in assisting me in buying a new car and proceeded to tell me how difficult it would be, which is what led me to Suburban Toyota at Farmington Hills: totally different atmosphere. This dealership acted like they wanted to sell me a car; which was great, because I wanted to buy one. The environment at Suburban Toyota of Farmington Hills is very inviting. It is very clean, well kept, and state of the art. Five stars for both Don and Suburban Toyota of Farmington Hills! Great customer service! More

It was a pleasure to work with Don. He was honest about what he could deliver, stayed with us despite the 2021 vehicle shortages, and got us the exact set of options and colors we wanted. Thank you Don! what he could deliver, stayed with us despite the 2021 vehicle shortages, and got us the exact set of options and colors we wanted. Thank you Don! More