Suburban Subaru

Awesome!! Mike Guido was awesome and knowledgeable, and represented the Subaru brand very well. Got me in and out the same day and I live my new vehicle. Mike Guido was awesome and knowledgeable, and represented the Subaru brand very well. Got me in and out the same day and I live my new vehicle. More

Worst car buying experience ever I have been purchasing cars for nearly 30 years. I have the purchase of my 2016 Subaru outback was probably the poorest car purchase experience that I have been purchasing cars for nearly 30 years. I have the purchase of my 2016 Subaru outback was probably the poorest car purchase experience that I have ever had. 1) The Finance discussion felt more like a high pressure timeshare condo sales pitch. We were repeatedly offered multiple Maintenance & Warranty Options even though we continually stated we did not want any. It took over an hour to “escape” the sales office after declining the extras. 2) After this ordeal, we were told that our name had been spelled incorrectly on the documents, so we had to wait for new ones to be printed and sign all over again. 3) A week or so after the purchase I was called by the finance manager letting me know that we had “missed” several places that required my signature. This was yet another error and he asked me to drive in to the dealership to re-sign. 4) The finance manager did end up sending a driver to my home to sign the documents which I appreciated. However, the driver then notified me of yet another error with the title. Apparently the wrong lien holder address was placed on the title and I will need to mail it back to the dealership so that a new/corrected title can be sent. 5) upon receiving the incorrect Title, I contacted the Sales Manager for further guidance but have not yet received a response. I will never do business at Suburban Subaru and will discourage my friends and Family from doing so as well. More

Excellent. much better than the usual I looked at three possible cars and found the Subaru Legacy exactly what I was looking for. It helped that the showroom staff was so knowledgeable hel I looked at three possible cars and found the Subaru Legacy exactly what I was looking for. It helped that the showroom staff was so knowledgeable helpful and the paperwork lady friendly and very efficient. More

Excellent service Brain was very knowledgeable about the car. He answered all questions. The best thing is he did not call too much. We are happy with the service an Brain was very knowledgeable about the car. He answered all questions. The best thing is he did not call too much. We are happy with the service and our new Subaru. More

A different Approach By all accounts, Subaru makes a quality product. This was substantiated by my test drive of eight competing makes. The Forester won hands down. In my By all accounts, Subaru makes a quality product. This was substantiated by my test drive of eight competing makes. The Forester won hands down. In my view when you buy/lease a vehicle you also buy the dealership. I had a lot of questions for our sales consultant Michael Guido. Michael proved there is a big difference between a consultant and a salesperson. Michael was patient and professional. I never felt pressured. He said he wanted our business and backed it up with his actions. I will be recommending Michael and Suburban Subaru. More

SUBARU FORESTER BUYING EXPERIENCE Highly recommend Suburban subaru. From test drives to purchase of the vehicle everything went smoothly. Truly "They are not selling the vehicles, They Highly recommend Suburban subaru. From test drives to purchase of the vehicle everything went smoothly. Truly "They are not selling the vehicles, They will help you to buy the Vehicle". More

New Car Purchase I worked with Chris to purchase my 1st Subaru. He was friendly and answered all of my questions . The whole process was fairly simple and he worked I worked with Chris to purchase my 1st Subaru. He was friendly and answered all of my questions . The whole process was fairly simple and he worked with his manager on my counter-offer for the purchase. I ultimately got the payment and car I wanted. No high pressure to upgrade to a model I was not interested in - good overall experience. More

Incredible service! I worked with Dustin in my car purchasing process. He is very patient and nice. He worked very hard to meet all my demands including car model, color, I worked with Dustin in my car purchasing process. He is very patient and nice. He worked very hard to meet all my demands including car model, color, price, accessories, etc. I got a 2016 Subaru forester 2.0XT premium and I really love it! More

Above and Beyond Ask for Dustin C. he went above and beyond to help us get our 2016 Outback. Made sure to meet our needs. Fast, friendly service. Ask for Dustin C. he went above and beyond to help us get our 2016 Outback. Made sure to meet our needs. Fast, friendly service. More

Extraudanary All individuals I came into contact were very pleasant, knowledgable, and easy to negotiate with. I especially appreciated not experiencing typical d All individuals I came into contact were very pleasant, knowledgable, and easy to negotiate with. I especially appreciated not experiencing typical dealership "no can do" attitude. In addition, no hard press on any issue and a relaxed, friendly experience. More