Suburban Subaru

unsatisfied purchase Financial manager is not trust worthy to customers. He made us upset and lost confidence to buy new vehicle..I never experienced this before.He was t Financial manager is not trust worthy to customers. He made us upset and lost confidence to buy new vehicle..I never experienced this before.He was trying to make more add on plans and make big value of purchase and not considering customers budget...When asking cancel these plans , he was not ready to cancel. We lost trust of financial manager.. Finacial manager Eric Fleming is responsible for this horrible deal.. More

Great Service Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!! Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!!!! He deserves more money and more vacation time and maybe even his own assistant to do the scut work. More

Bait and Switch Had me come out to test drive a car and when I arrived, I was informed that the car had just been sold, but they'd be happy to show me something else. Had me come out to test drive a car and when I arrived, I was informed that the car had just been sold, but they'd be happy to show me something else. This was after the sales rep confirmed that morning that I'd be coming out for an appointment at 2PM. What a joke. Find another dealership to buy your Subaru where they value your time as a customer. More

Wonderful!! Two months ago I went into Suburban Subaru to trade in my Ford Focus and had the pleasure of working with Michael Avanzini. I have never experienced s Two months ago I went into Suburban Subaru to trade in my Ford Focus and had the pleasure of working with Michael Avanzini. I have never experienced such great customer service buying a car like I did with Michael. He helped me in every way he could in order to get me the best deal for my money and put me into a MUCH safer car. He was very professional, informative, quick and updated me through the whole process. He got me the exact color and model of car I wanted (went with a 2018 Impreza Sport!!!) Thank you so much Michael for helping me get into my FIRST brand new car! I absolutely love it and can't wait to work with you again in my future car buying needs!! More

Pre-judged on appearance and lied to me I went in to get some information on a WRX and spoke with Nuo. He looked at me and told me they had none in stock and had just sold the last one. I we I went in to get some information on a WRX and spoke with Nuo. He looked at me and told me they had none in stock and had just sold the last one. I went on the website to inquire about an in-stock model and got a call back within 15 minutes saying the vehicle was in stock and available to check out. I mentioned that I had been told all had been sold and was told that I had looked like a "benchmarker" and that was the reason they lied to me. After a half-hearted apology I came back in and was given a 5 cent tour of the car, with nothing more than answering a few questions. No literature, no offer to sit down to discuss, refused to take me on a test-drive because adding any miles to the car will lose a potential sale, and the general attitude that I was wasting their time. I'm not sure how they expect people to make a new car decision without checking out a car first, but they made no effort since I wasn't going to buy same-day. I've bought a Subaru from them before, as well as referred a friend who also purchased, but with their attitude they guaranteed themselves a lost sale. More

Great customer service Suburban Subaru is a dealership that works totally as a team. Brian Plauman was friendly, knowledgeable and I would recommend him as a sales represen Suburban Subaru is a dealership that works totally as a team. Brian Plauman was friendly, knowledgeable and I would recommend him as a sales representative. More