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Suburban Subaru

Troy, MI

3.8
188 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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1821 Maplelawn Rd

Troy, MI

48084

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Showing 188 reviews

November 30, 2015

Great experience Excellent!!! Thank you for a great deal. First time to buy an import and the experience was great. Kudos to Leon and James. These guys are good. Would More

by 1stsubaru
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leon Potts, James Cagle
Dec 07, 2015 -

Suburban Subaru responded

Thanks for the great feedback! Customer service and satisfaction is always a top priority, and we're glad to hear that you had a positive experience with us! Congratulations, and enjoy your first new import! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

November 29, 2015

Excellent experience Leon Potts provided excellent service for my recent purchase of a new Subaru. Leon was friendly, patient and efficient at the same time. The buying pr More

by Outback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Potts
Dec 08, 2015 -

Suburban Subaru responded

It is so great to know that your experience with Leon was smooth and efficient! We love to know that our customers walk out feeling satisfied with their car buying experience here. Congratulations on the new Subaru and we look forward to working with you again in the near future!

November 29, 2015

Perfect The staff was very friendly and helpful. I got a great price on the vehicle I wanted. Can't ask for more. I definitely recommend working with Leon More

by Skashat86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Potts
Dec 08, 2015 -

Suburban Subaru responded

Thank you for the friendly feedback! It is great to know that you got the vehicle and price that you desired. Customer service and satisfaction is our top priority and we are happy you could experience that with us! Enjoy your new vehicle and we look forward to working with you again!

November 28, 2015

2016 outback Brian Plauman was superb in handling my lease of 2016 Outback. The lease terms he presented were over $80 per month less than a nearby competing deal More

by Rvnmike1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cagle, Brian Plauman
Dec 08, 2015 -

Suburban Subaru responded

We are so happy to know that Brian made your experience such a pleasurable one. It is great that you and your wife were able to get the vehicle you wanted in an easy and timely manner! Enjoy your new 2016 Outback and we really hope that we can work with you again soon!

November 24, 2015

Excellent experience I gave Suburban Subaru an excellent rating because I had an excellent experience leasing my 2015 Legacy. Leon Potts was personable, professional, thor More

by Edie L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Potts
Dec 08, 2015 -

Suburban Subaru responded

Edie, we are happy to know that your first experience with us was such an excellent one. Customer service and satisfaction is our top priority and it is great that Leon made sure you walked out satisfied with your purchase. Congratulations on your new 2015 Legacy and we hope we can help you find your next!

November 24, 2015

Purchase of Forester from Dustin Ciccarelli Purchased a new Forester for my company. Dustin was courteous, efficient, and made the process easy. We chose the Forester for its top consumer rating More

by JohnWallace
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
Dec 08, 2015 -

Suburban Subaru responded

John, thank you for your business and great feedback! It is great to hear that Dustin could make your car buying experience easy and efficient! Congratulations on your new Forester and we hope to work with you again soon and service all of your cars needs in between!

November 23, 2015

very knowledgeable and helpful Brian Plauman was a pleasure to work with. He was extremely knowledgeable, i told him what I was looking for in a car and right away he knew the perfe More

by shadowcat22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Plauman
Dec 08, 2015 -

Suburban Subaru responded

We are happy you had such a great experience at our dealership with Brian. Customer service is our number one priority and we look forward to working with you again in the near future!

November 22, 2015

Friendly professional sales staff. My experience at Suburban Subaru was wonderful! My sales person, Leon Potts, was friendly, knowledgeable and did not apply high pressure to purchase More

by janet53
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leon Potts, James Cagle
Dec 08, 2015 -

Suburban Subaru responded

Janet, we strive to make sure that every customer walk out of our dealership satisfied with their experience and we are so happy Leon made that happen for you. We appreciate your positive feedback and we hope you enjoy your new vehicle! We look forward to work with you again in the future!

November 22, 2015

Easy Transaction I like things simple and that's what it was with Dustin Ciccarelli and Suburban Subaru. Dustin LISTENED to what I wanted and did not try to over sell More

by cdh123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli, James Cagle
Dec 08, 2015 -

Suburban Subaru responded

Thank you for your business and the great feedback! It is great that Dustin was able to get what you desired and did not try to do anything you did not want to do. We hope you enjoy your new car and we are looking forward to helping you find the fourth!

November 22, 2015

Very helpful, informative and patient. Brian was helpful and patient in answering all my questions before buying my Legacy and afterward. He remembers you by name when you visit the dealer More

by junel513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Plauman
Dec 08, 2015 -

Suburban Subaru responded

Customer service and satisfaction is something we strive for and it is awesome that Brian was able to make your experience here such a pleasurable one! We hope you enjoy your new vehicle and we look forward to working with you again soon while servicing all of your cars needs in between!

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