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Suburban Nissan of Troy
Troy, MI
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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393 Reviews of Suburban Nissan of Troy
February 13, 2018
Great Experience Me and my wife were just in there to purchase a new vehicle we were helped by Joshua Bianco one of the very professional and knowledgeable sales man t Me and my wife were just in there to purchase a new vehicle we were helped by Joshua Bianco one of the very professional and knowledgeable sales man that they offer, we are younger so we were pretty scared about getting taken advantage of however, Joshua made us feel very protected and very confident in our choice to purchase the vehicle we wanted.. Highy recommend these guys awesome work thanks again! More
by Jwayne123
Employees Worked With
Josh Bianco
January 19, 2018
Horrible experience I took my Nissan Armada 4x4 for a diagnostics because I felt there was something wrong with my truck and instead of fixing it they made the problem wo I took my Nissan Armada 4x4 for a diagnostics because I felt there was something wrong with my truck and instead of fixing it they made the problem worse. After they did the diagnostics they told me what needed to be done to fix the problem. After a day they called me and told me it was supposedly fixed and and ready to be picked up. I went to go pick up my truck but my 4x4 would not disengage. I told one of the service workers and they tried to disengage it themselves but had no luck. He told me to leave it there another day and so I did. I went back another day and yet again there was still the same problem. I left my truck there another yet another day so they could “fix” the problem. I went back to find that the 4x4 still wouldn't disengage. I went to go talk to one of the service workers and they told me they couldn't do more and they didn't know what was wrong with the truck. I ended up leaving because I was frustrated with the service. Throughout all of this after every time they fixed it they had told me that my truck was ready and and fixed so I paid them before seeing the truck trusting them that it was fixed. In the end my 4x4 still wont turn off and I basically had to pay for them to damage my truck. I am very upset with the service and want a refund. More
by sand2218
Employees Worked With
Jeffery Tarket
December 18, 2017
Excellent Service Just when I tnink Nissan of Troy could not get any better, I meet Jermaine Phill . What a great salesman. I leased my 5th Nissan from him ,He was gre Just when I tnink Nissan of Troy could not get any better, I meet Jermaine Phill . What a great salesman. I leased my 5th Nissan from him ,He was great , very kind and helpful, This dealership Is the best ( including service) would not go anywhere else More
by Marlene gregory
Employees Worked With
George in service, Jermaine Phill, Don Poley
December 11, 2017
New Lease/Exactly what I wanted Once Anthony took over the sale of my first lease, it was a seamless transition into my new vehicle. Anthony kept me very updated along the way and wa Once Anthony took over the sale of my first lease, it was a seamless transition into my new vehicle. Anthony kept me very updated along the way and was very considerate of what was important to me during the sale. More
by Lucasj
Employees Worked With
Anthony Stuckey, Anthony Stuckey
December 02, 2017
Very bad service experience I am regular customer for this suburban Nissan of Troy for my Nissan but last two service I did I had very bad experience. They have cross threaded on I am regular customer for this suburban Nissan of Troy for my Nissan but last two service I did I had very bad experience. They have cross threaded on bolt on my tire during tire rotation plus the service center representative was rude and doesn’t look like they care about their customer More
by Bhoskar
Employees Worked With
Don’t recall the name
November 03, 2017
New lease We drive Nissan cars for years and only through Suburban Nissan in Troy, MI. I had always an exceptional service with them and no matter what was th We drive Nissan cars for years and only through Suburban Nissan in Troy, MI. I had always an exceptional service with them and no matter what was the issue, either with the credit, or hardship with a down payment be it a lease or a purchase, or dealing with their car service- this dealership is just awesome. Thanks, Jermaine Phill for your wonderful customer service. Jermaine and his amazing manager Don are both the best team I ever had to work with. They are excellent thinkers who have a talent to close any deal in timely manner and just painlessly; Are very well organized and detail oriented. The result: you get a quality service on good terms without any errors during or after the process. I love Suburban Nissan in Troy and will be back! More
by Vladkalmsky17
Employees Worked With
Service: Dan is the best, Jermaine Phill, Don Poley
October 28, 2017
Fast and On time processing 5 rating is for the Dealer Agent James who made the deal very comfortable and smooth for us. The car was AS-IS described on the internet. 5 rating is for the Dealer Agent James who made the deal very comfortable and smooth for us. The car was AS-IS described on the internet. More
by Naveen
Employees Worked With
Robert Risse, James Sirr
September 30, 2017
Express Oil Change Service I took my vehicle in for a maintenance oil change recently. Dave, the gentleman, in the Service Department, did an excellent job handling the needed s I took my vehicle in for a maintenance oil change recently. Dave, the gentleman, in the Service Department, did an excellent job handling the needed service. Very friendly, polite, well-informed and willing to go the extra mile for customers. The service provided was done in record time and he made an otherwise mundane chore a very pleasant experience. He is a stellar employee and certainly an asset to Nissan. More
by slk5555
Employees Worked With
Dave, in the Service Department.
September 18, 2017
Great Customer Service Got a 2015 nissan alitma here. in great condition. Working with James Sirr was so easy and he was very helpful. Would recommend purchasing a car from Got a 2015 nissan alitma here. in great condition. Working with James Sirr was so easy and he was very helpful. Would recommend purchasing a car from him to everyone. More
by jbieglecki
Employees Worked With
James Sirr
September 11, 2017
Very bad experience, do no recommend I contacted this dealership when I saw a car i was interested in online. I made an appointment to test drive the car. When I arrived, the sales consul I contacted this dealership when I saw a car i was interested in online. I made an appointment to test drive the car. When I arrived, the sales consultant stated that the car I wanted to test drive had been sold. He showed me some other possible cars and drove my mother and I around the different lots to look at cars. I found a car that I was very interested in and ended up test driving it. I decided that I would like to purchase the car. The sales consultant then left my mother and I waiting at his desk for a quite some time, when he came back he stated that the title for the car was lost, and would take a couple of days to find it. He said he would contact me by Thursday (we were there on Monday), and we would be able to sign the paperwork and purchase the car. I also asked him to send the required paperwork to the credit union I was using for my loan. The sales consultant called me on Wednesday and asked that I come to the dealership. I asked him if he had talked to the credit union, and he assured me that he has been in contact with them and everything is figured out. I had my mother pick me up from Fenton (an hour drive from her house) and take me to the dealership (another hour drive), since I was convinced I would be driving away in my new car. When we arrived to the dealership the consultant had told me that I could not purchase the car that I was there for. The title was "lost" and would not be available for at least 60 days. When he noticed the disappointment on my face he left the desk, again for about 20 minutes. And when he came back he said he would be able to get the car to me by the next day. He was running me around in circles and at this point I was done, I no longer wanted to deal with this dealership or the sales consultant. As we were leaving he assured me he would call me tomorrow and the car was mine- never heard from him again after that, which is fine because I purchased a car from a different dealership. All in all I was very disappointed with the service. I would not recommend this dealership unless you want to get run around in circles and lied to. More
by disappointedcustomer
Employees Worked With
Joe Lacey
