Suburban Mazda of Troy

Great service. I needed some help last minute and Amir and his team were able to get me in and out. I would highly recommend. I needed some help last minute and Amir and his team were able to get me in and out. I would highly recommend. More

He made buying a car easy, and was quick to help me out with whatever I needed during the buying process. Would definitely return to him. with whatever I needed during the buying process. Would definitely return to him. More

Charles made the purchase of our new CX-90 easy. He was courteous, knowledgeable, and helped us through the process quickly. I recommend seeking our Charles when you visit the dealership. He was courteous, knowledgeable, and helped us through the process quickly. I recommend seeking our Charles when you visit the dealership. More

The reviews on this website are very good. I wish I could say the same.. The engine light on my 2021 CX5 came on and the display had disappeared.. MY Mazda app said to service the vehicle im I wish I could say the same.. The engine light on my 2021 CX5 came on and the display had disappeared.. MY Mazda app said to service the vehicle immediately. Suburban of Troy service would not schedule service until June 23, 2023. I was immediately informed that a loaner is not available. This is not 4 star service, it is 1 star service at best. Beware! More

Great service advisor. Mazda of Troy is lucky to have Sean Kowalik. Five out of five stars! Mazda of Troy is lucky to have Sean Kowalik. Five out of five stars! More

Charles made the car buying experience easy and was thorough. He made sure I understood how to use all the tech in the car and navigate it. The only negative experience I had is when I came in to sign thorough. He made sure I understood how to use all the tech in the car and navigate it. The only negative experience I had is when I came in to sign all the paperwork, the financial employee was pushy with the extended warranty. I declined all warranties a couple of times and he wouldn't move forward. It kinda took the excitement away. More

My daughter's first car purchase has been discouraging. Driving home, she turned on the defroster and was shocked to hear a very loud clicking noise. She was afraid something bad was happening. The deal Driving home, she turned on the defroster and was shocked to hear a very loud clicking noise. She was afraid something bad was happening. The dealer's multi-point inspection should have caught the noise -possible faulty actuator. The dealership has not responded to multiple requests to fairly resolve the issue. Jackie, their Customer Care Assistant, initially reached out via e-mail, but has not responded back to our inquiries. The dealership's posted sales price does not include a non-negotiable $399 PermaPlate interior & exterior protectant charge. Charging $399 to protect a 13 year-old vehicle should be the customer's decision. The dealership's used car photos failed to show significant flaws; severely rusted fender wells and a melted dashboard (yes, Mazda had this problem). All the above leave us with a level of mistrust not expected with this company. More

Jennifer made the leasing process smooth and mostly stress free. I'm glad I worked with her and am happy to keep working with Suburban Mazda. stress free. I'm glad I worked with her and am happy to keep working with Suburban Mazda. More

Jennifer was very kind and stayed there the whole process even 1 hour after her end of day time. She was very helpful when looking to different options and she was also very patient with me, a non-native En even 1 hour after her end of day time. She was very helpful when looking to different options and she was also very patient with me, a non-native English speaker. More