Suburban Mazda of Troy

I did want to take a moment to mention my service advisor, Melanie K.. She has been my contact at Suburban Mazda for the past 18 months or so and has always provided the very best customer service advisor, Melanie K.. She has been my contact at Suburban Mazda for the past 18 months or so and has always provided the very best customer service. She is personable, knowledgeable, has taken the time to get to know me (and my beloved '6) and *always* goes above and beyond to ensure I am completely satisfied. Her considerable efforts to work around my hectic schedule are greatly appreciated. She has established a level of trust by being straightforward and honest in terms of the servicing of my vehicle. While she always makes the appropriate recommendations in terms of 'upselling', I never feel overly pressured or as if I'm being manipulated. This is a trait to be valued in your industry. I have shared with my friends and family my opinion that Suburban Mazda provides a level of engagement and customer service that rivals many of the luxury brands, and Melanie is an important part of that impression. Please pass along my appreciation, and know she is representing your company at the highest level of competency, professionalism and in taking care of your customers. Warmest Regards, Quinn A. More

Our experience at Suburban Mazda was fantastic! My wife wanted to get a new car and despite our difficult schedules, Jane Demulder was kind enough to actually bring the car to our house. My wife took it fo wanted to get a new car and despite our difficult schedules, Jane Demulder was kind enough to actually bring the car to our house. My wife took it for a test drive, loved it and we did the paperwork at our kitchen table. No hassle trying to figure out how we were going to make it out to Troy from Chesterfield. We were so happy with this great service that I even took my own used car out to them and they bought it from me--no listing my car on scary public websites. Check is on its way and now I'm driving my wife's old car. Everybody is happy. And if you'd like to be happy as well, then you should buy your next car (or all your cars for the rest of your life) at Suburban Mazda!! More

My wife and I were both in the market for new cars at the same time. Bottom-line, this is the best dealership we have ever worked with. Specifically, we were extremely impressed with how well everybody worke same time. Bottom-line, this is the best dealership we have ever worked with. Specifically, we were extremely impressed with how well everybody worked together. Our primary contacts were Mathew and Che, who are both top-notch. However, there were a couple times I stopped in where they were not available at the moment. This is where Mike and Derrick jumped in to ensure everything flowed smoothly. Also impressed with Matt and Che's product knowledge, but also their ability to let the products speak for themselves in regard to our specific needs. The lack of high-pressure sales tactics kept the entire process enjoyable and stress-free. Although my wife ultimately purchased a different make of vehicle (only because the specific model itself met her needs a little more), she actually expressed remorse she wasn't buying here, only because she was so impressed with the quality of this dealership compared to the one she was working with. Bottom line, I would not hesitate to recommend this dealer. More

Me and my husband went to this dealership for a vehicle confuse and undecided what to buy. Jane welcome us and show us few cars first the one we had in mind. She was very calm and pleasant, not like other confuse and undecided what to buy. Jane welcome us and show us few cars first the one we had in mind. She was very calm and pleasant, not like other dealers I have visit in last month at Toyota and Ford. They were into making sale not what we wanted. She was not like many sales person I have known for over 20 years. My husband don't speak much English and she kept cool and tried to understand what he wanted. She suggested a car with low miles and price to fit out budget. She was the best Sales person we worked with who care what the customer need was, not just adding another sale to her list. We highly appreciated for all her help and understanding to get a good car for our family. Her manager was very nice and pleasant to work with too. We walked away with Almost New Mazda 3 with warranty. Thank you very much. Wishes you the best with your future. We be back for our next vehicle. More

Derrick was an expert at giving me the reasons I needed to make the decision too buy a mazda6 over other brands. I'm lovin my new car. to make the decision too buy a mazda6 over other brands. I'm lovin my new car. More

I recently bought a new Maxda CX5 from Suburban Mazda. Jane DeMulder and Che Shaydak were a pleasure to work with. I drove away with a great car at a great price. I highly recommend this dealership. Jane DeMulder and Che Shaydak were a pleasure to work with. I drove away with a great car at a great price. I highly recommend this dealership. More

We are very satisified with the quality of service we recieved, Che and Jane are very professional and they really worked with us and got us into a new lease with the monthly payment we had in mind, wher recieved, Che and Jane are very professional and they really worked with us and got us into a new lease with the monthly payment we had in mind, where other mazda dealerships didn't even try. If you are looking to buy or lease we highly recommend Che and Jane ; they want your buisness and they will work with you and accomidate you in the best way they can. Also Greg (the financial guy) is great to work with; he explained severything to us and answered all of our questions and concerns, very friendly, highly recomended. More