Suburban Mazda of Troy

Customer Service I have to take my Mazda 6 in for a recall and when I called the dealership I was directed to Chris Lange, even though he was not the Chris that I have I have to take my Mazda 6 in for a recall and when I called the dealership I was directed to Chris Lange, even though he was not the Chris that I have been working with, Chris did not hesitate to take care of me. He answered all my questions and was patience with me. I have worked most of my life in a customer service environment and I know how people like to be treated and I expect the same. Consumers will always go back to the place that gave them great customer service and word of mouth is a testimony of that. More

Service Center Recently I was in for servicing on one of my tires. It was brought upon me that a screw was right in the center of my rear tires. It was a busy Fri Recently I was in for servicing on one of my tires. It was brought upon me that a screw was right in the center of my rear tires. It was a busy Friday and I stopped in, they told me it was a long wait, however the shuttle took me home. I was contacted so fast that my tired had been fixed, quicker than I thought it would be. Chris, the service Manger is one of the best, appreciate you guys up at Suburban Mazda. More

Good experience. They were really great at fixing my car. I am glad I went to the Troy surburban mazda. I would come back if something were wrong with my car. They were really great at fixing my car. I am glad I went to the Troy surburban mazda. I would come back if something were wrong with my car. More

Awful Service "Awful service at the service dept" I had to way almost 2 week for next appt available today 7-21 I cant wait what they going to say in regardin "Awful service at the service dept" I had to way almost 2 week for next appt available today 7-21 I cant wait what they going to say in regarding my vibration problem with my 5 months tires that I purchase there I have 3 times rotation balancing and alignment and my cx5 2015 still the same problem and when I go on 60 up to 80 my front end vibrate really bad that's roadforce balancing ( bad tires )They better to replace my tires !!! And when there to the dealer they told that was normal because we got bad roads in Michigan...... I took m59 everyday to crooks and the road is in good conditions....... My cx-5 started with that problem when i got my tires from there. Even they lie because when I purchase the tires they told me we did a tires rotation and balancing they never did it !!! My car was worse !!!! I won't never lease again with Mazda ever again !!! I can't wait to done with my lease or deal with suburban collection again I would like to speak with Mr. David T Fischer the CEO thanks More

Great Experience! I've worked with Steve Elich when purchasing both new and certified pre-owned vehicles and he was extremely helpful both times. I highly recommend St I've worked with Steve Elich when purchasing both new and certified pre-owned vehicles and he was extremely helpful both times. I highly recommend Steve and Suburban Mazda of Troy. More

Great experience! Dorothy was so kind and willing to work for us in any way she could. Our new cars were a great deal for leasing and we already love them! Thanks! Dan Dorothy was so kind and willing to work for us in any way she could. Our new cars were a great deal for leasing and we already love them! Thanks! Dan and Amanda More

Beat out 7 other dealerships hands down! Car buying these days depends mainly on how you are treated during the process. Since research is at your fingertips online, you can walk in informed Car buying these days depends mainly on how you are treated during the process. Since research is at your fingertips online, you can walk in informed and with options. The difference comes down to interactions dealership staff. People make the difference...oh the horror stories I could tell you about purchasing cars over the years as a woman of color...they would make you cringe. But Steve and his colleagues at Suburban of Troy completely changed the game and were fantastic. This experience was amazing and honestly, a breath of fresh air, far surpassing the seven other dealerships I visited during the process. Steve was knowledgable, kind and transparent about the entire process. Even people who weren't working with directly me were engaging and helpful. Steve took the time to figure out how we could both walk away with a good deal. You all have a client for life. I will go back to Steve and the Suburban folks the minute I'm ready to buy again. Am also recommending this group to all my circles of friends and family. More

My experience with buying my first Certified Preowned vehicle was wonderful thanks to Joe Lacey. He followed through with everything he said he would and then some. He was extremely friendly, courteous vehicle was wonderful thanks to Joe Lacey. He followed through with everything he said he would and then some. He was extremely friendly, courteous, and knowledgeable about the CX-5 I was purchasing. He was never pushy and always greeted me with a smile. I would highly recommend Joe to my friends and family (which I have already done :-). I am looking forward to working with the service department in keeping my Mazda in tip top shape. The previous dealership that I used in Canton, Michigan was a pleasure to deal with and I am sure Mazda of Troy will be the same. I am an extremely highly satisfied customer. Thanks again for a pleasant experience. More