Suburban Mazda of Troy

Great buying experience Doug St.Louis was great!!! He'd pull the 5-star rating for the dealership for me here. He really went above and beyond in helping me to purchase my ne Doug St.Louis was great!!! He'd pull the 5-star rating for the dealership for me here. He really went above and beyond in helping me to purchase my new car. As soon as I walked in, I felt comfortable and didn't have any worry about overpaying or getting roped into a bad deal. He took the time to let me test drive it and then bring my family back to check it out as well. There was never any sense of rush, and he was able to easily answer every question - super knowledgeable about the cars. When it came to purchasing the car, he went out of his way checking into every option to get me the best price possible. I would recommend him to anyone! On the other hand... I also worked with Melissa in finance - and I pulled the rating down to 4 stars because of her. I found her to be rude and a little unprofessional. She made a bit of small talk when we walked over to her office, and upon learning a personal life detail, her response was "shut up!!" Yes I know this is silly and a joke, but we aren't in middle school anymore, please try not to have that be a response to something a customer says. My main issues with her were that while we were filling out paperwork, she screamed for the salesman out in the sales area while sitting in her chair. Multiple times. I found this not only a bit rude to your customers, but also disrespectful to your salesmen. Is it really that difficult to get up, walk out, and speak to them like they are your co-workers? After she explained some of the warranty packages available for purchase, I declined to buy one - and afterwards her attitude completely changed. She was short and a bit impatient. Overall this was a great car-buying experience and I will recommend it, there are just a couple of small things that could've knocked it out of the park. More

Excellent leasing experience! Just leased a Mazda CX-5 and am thoroughly happy with both this beautiful car and my salesperson mike Dugan. Mike was upfront with various printed out Just leased a Mazda CX-5 and am thoroughly happy with both this beautiful car and my salesperson mike Dugan. Mike was upfront with various printed out leasing options, helped me think through some choices I e whether to prebuy more miles. He was considerate, very friendly, on time with our appointment, and all around very pleasant to deal with. Mike arranged for Mazda to buy out the remainder of my old lease on a ford and made part of the transaction totally easy and straightforward I also want to commend Melissa in the finance dept. I have leased many cars over the years and this was my best expetience. Melissa was very helpful, clear, patient with all my questions All around good transaction with her! So thank you suburban Maxda. I look forward to years of good experiences Ahead! More

excellent service and follow up Mike Dugan searched very hard to find me the best deal. He matched the other best deals I could find and followed up promptly with any new deal he cou Mike Dugan searched very hard to find me the best deal. He matched the other best deals I could find and followed up promptly with any new deal he could find. He made the purchase easy for me. More

Look at a Mazda? See Reeven Sana at Suburban Mazda of Troy If you are thinking about leasing or purchasing a Mazda, I highly recommend you visit Suburban Mazda of Troy and ask for Reeven Sana. From the time we If you are thinking about leasing or purchasing a Mazda, I highly recommend you visit Suburban Mazda of Troy and ask for Reeven Sana. From the time we walked into the dealership to check out the CX-5 Reeven was the perfect guide. We visited the dealership on a busy Saturday afternoon and test drove both a 2015 CX-5 and a 2016 CX-5. While we were on our test drive Reeven had our current vehicle appraised to see the trade in value. The value came in a touch higher than we were hoping, and we decided on the 2016 CX-5. Reeven and Nate the Sales Manager showed us payment options that were within our desired range. We filled out the loan paperwork, and agreed to finish everything else up via email on Monday. We finalized everything with Reeven via email on Monday, arrived at the dealership at 6:30PM, signed paperwork, Reeven explained all the features on the vehicle and we were on our way. Truly one of the easiest auto purchases I have ever had. If you are looking for a very laid back, informative, honest car dealer, go ask for Reeven Sana at Suburban Mazda in Troy! More

Fair prices and great service This was the first auto purchase I had made and it was very easy at Suburban Mazda of Troy. Rob Risse was the salesman I worked with who was very help This was the first auto purchase I had made and it was very easy at Suburban Mazda of Troy. Rob Risse was the salesman I worked with who was very helpful during and after the purchase, especially with the financing process. All my questions were answered and he went through all the necessary steps for registration, etc. More

Excellent experience!! I have a great experience in Mazda Troy. I love the cx-5 I got. My customer service Reeven Sana is friendly and very professional, all my questions we I have a great experience in Mazda Troy. I love the cx-5 I got. My customer service Reeven Sana is friendly and very professional, all my questions were answered. Everything was fantastic! More

Very good service and guidance I am new to usa and struggling for credit score. Doug St. Louis helped me very well throughout process and made car lease possible with in budget. I am new to usa and struggling for credit score. Doug St. Louis helped me very well throughout process and made car lease possible with in budget. More

Customer satisfaction #1 priority My sales person was Derrick Walker, He was always attentive and polite, striving for high customer satisfaction. From my initial internet inquiry, t My sales person was Derrick Walker, He was always attentive and polite, striving for high customer satisfaction. From my initial internet inquiry, test drive, locating a car with my requirements, through final preparation and delivery, Derrick did a fantastic job! He was able to meet the TrueCar price and on top of it found an extra rebate through financing that became available 2 days after I picked a car. I have high standards and he made sure his dealership and he met them with the final presentation of my new car. It probably took longer than usual, but I was never rushed. He is very trustworthy. I recommend this dealership, and ask for Derrick! More

Understanding the Details Doug St. Louis fully understood what I was looking for aside from the obvious specs in a new car. He made the process seamless & exciting. Doug St. Louis fully understood what I was looking for aside from the obvious specs in a new car. He made the process seamless & exciting. More

Quick and easy! I have leased from Suburban Mazda three times. Great service with friendly and helpful employees! I have been able to finish up each lease within a fe I have leased from Suburban Mazda three times. Great service with friendly and helpful employees! I have been able to finish up each lease within a few hours. More