Suburban Mazda of Troy

Credit to the salesman Josh did an excellent job! He made sure we were comfortable with everything, he was very straight forward, honest and friendly. It was greatly appreci Josh did an excellent job! He made sure we were comfortable with everything, he was very straight forward, honest and friendly. It was greatly appreciated! More

A pleasure to work worh James was very helpful in answering my questions and helping me find what I was looking for. He followed up in a timely way as well. My one negative w James was very helpful in answering my questions and helping me find what I was looking for. He followed up in a timely way as well. My one negative with the experience was having to wait an extended amount of time to finalize the purchase with the financing department. More

Great Experience w/ Doug StLouis and Suburban Mazda of Troy I called with a car and reasonable deal in mind. By the time I got there the car was ready and waiting, as was the paperwork. I was treated as a cus I called with a car and reasonable deal in mind. By the time I got there the car was ready and waiting, as was the paperwork. I was treated as a customer should be, with respect and caring. I was in and out and driving away in my new car which I love in no time. Doug StLouis was amazingly helpful with every detail. I was surprised by the level of good customer service. Thank you! More

Took Me 9 weeks and 3 Visits To get Things Fixed My car had 17k mile, there were several minor things need to be repaired. such as rear seat latch, trunk trim piece, etc. I came in 9/2/17, The servi My car had 17k mile, there were several minor things need to be repaired. such as rear seat latch, trunk trim piece, etc. I came in 9/2/17, The service advisor Ron wrote a work order, I was told I will get a call, no response after 9 days, finally, I reached service manager John, he said nothing will be covered under warranty. I filed an online complain through BBB, Mazda customer care informed me and John that Mazda will cover the repairs. John insisted that I need to came in for his technician to examine the rear seat latch, so I came in second time, waited one and half hour, John told me nothing was wrong, so I pulled rear seat latch in front of him, seat will not come down, then John tried, did not work, He said then this should cover under warranty. waited another week, I called John with no response, another service advisor answered the phone, stating all parts were in stock, so I scheduled the 3nd appointment a few days later, on the day of the appointment, I reached out service department, John told me no one told him parts are ready, I got a post card from parts department stating parts are ready. I contacted john again, he set an appointment a week later. on 11/7/17, I spent over 2 hours there, many other customers came in after me got service finished before me. I never heard a word from John that "I am sorry", instead, he was doing things to punish me to go through BBB. His knowledge about bump to bump warranty is very poor, he never admits even he was wrong, like the rear latch. So please go somewhere else for you vehicle service, if you have to use this one, make sure don't let John doing the similar things on you! More

good. helpful and nice, fixed my problems. joe claiborne was a great salesman. i love my car. i don't believe in warranty's though. warranty's don't help. helpful and nice, fixed my problems. joe claiborne was a great salesman. i love my car. i don't believe in warranty's though. warranty's don't help. More

Friendly Service James Sirr was a great sales person. We arrived late in the day to test drive a vehicle I found online. I liked the vehicle but I didn't love it. Desp James Sirr was a great sales person. We arrived late in the day to test drive a vehicle I found online. I liked the vehicle but I didn't love it. Despite it being close to closing time James took the time to find us another model they had in stock with all the features I wanted and a better engine. He was always courteous, and never made us feel like jerks for being there so late. James was always upfront and made us feel comfortable with our purchase. I definitely look forward to working with James for future purchases. More