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Suburban Mazda of Troy
Troy, MI
177 Reviews
About The Suburban Collection
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 177 reviews
October 13, 2018
Suburban. Mazda of Troy Amir the supervisor took over my case and was very helpful. He explained what had happened and assured me that this will not happen again. I Will cont Amir the supervisor took over my case and was very helpful. He explained what had happened and assured me that this will not happen again. I Will continue to monitor but because of him I changed my 1 Star to a 5 star. More
by Nayeem
Employees Worked With
Steven
October 11, 2018
Good prices but not doing what promised The buying experience is good with certified pre-owned cars, I've got two from this dealership, they are good quality and they offer a fair price. The buying experience is good with certified pre-owned cars, I've got two from this dealership, they are good quality and they offer a fair price. But they don't do what they promised no fix for the trunk lid oxidation as they said, the ozone was poor or not done, the car still smells bad, they told me that there was no time to check the noise from the suspension and the installation of the heated seats was poor for the driver's side. I've left the car with you for two days and except a so an so cleaning, the heated seats installation and the spare key nothing else was done. So you will not see me again, first experience with James Sirr was very good, but the second with Josh, not so good. By the way Josh 30 minutes since our last visit experied like almost two weeks ago and I still didn't receive a phone call from you to tell me how we fix the rest of things. More
by Cristi Perieanu
Employees Worked With
Josh Bianco, James Sirr, Rob Risse
September 19, 2018
Great Experience! Suburban Imports of Troy has an unbelievable amount of cars to choose from, as well as a knowledgable and friendly staff. I went in hoping to purchas Suburban Imports of Troy has an unbelievable amount of cars to choose from, as well as a knowledgable and friendly staff. I went in hoping to purchase a pre-owned Mazda CX-3, but ended up instead purchasing a pre-owned Mazda CX-5. I found the CX-3 wasn't large enough to suit my needs, and James immediately suggested taking a peek at their larger SUV inventory. I was able to directly compare both the Nissan Rogue and several Mazda CX-5's, and ended up with the perfect car for my needs. The dealership was able to help me get some of the options my car was missing with minimal hassle, and James worked hard to solve any small issues that arose quickly and efficiently. I highly recommend Suburban Imports, and would also highly recommend you ask for James Sirr! More
by Alex K.
Employees Worked With
James Sirr
September 18, 2018
Forgot about me They told me they'd hold a car for me for 2 days then sold it after only 1 day. After this, they tried to sell me a car for $1,500 more with less feat They told me they'd hold a car for me for 2 days then sold it after only 1 day. After this, they tried to sell me a car for $1,500 more with less features. No thanks! More
by Dazzmin
Employees Worked With
Josh Bianco
August 28, 2018
Good collection of cars and smooth buying process The first time I went to suburban for a pre-owned car we dealt with an agent who was a bit condescending. He thought it was hilarious that we didn't k The first time I went to suburban for a pre-owned car we dealt with an agent who was a bit condescending. He thought it was hilarious that we didn't know anything about 'trim levels'. It felt like he thought he was wasting his time on us. So we just got up and left. But amongst all the pre-owned cars we'd checked online suburban had the best collection so I decided to give it another shot. This time I was helped by James Sirr who was very patient and helpful. He explained everything to me without trying to push us to buy the car. The purchase process was also very smooth and I didn't feel like I was forced to buy any extras like extended warranty etc. So if you're at Suburban Nissan of Troy ask for James Sirr. More
by Pankaj C.
Employees Worked With
James Sirr
August 21, 2018
Best experience ever!!! Justin is a great salesman. He is very knowledgeable and I didn’t feel pressured at all. I will say that the sign he has posted in his cube that I cou Justin is a great salesman. He is very knowledgeable and I didn’t feel pressured at all. I will say that the sign he has posted in his cube that I could made me act right away! I hope he never removes that sign! People like me read that and just feel the need to move forward with the process instead of waiting. Since there was no reason to wait because Justin had answer for all my questions I ended up with the best used vehicle you can get. I truly believe that! Justin rocks! I will send him business for sure. More
by Anne
Employees Worked With
Justin Pantoya, Joe the finance guy! He’s great too!
July 03, 2018
Alarm issues. Hopeful for an answer/fix, I made an appointment with Steven Lesh at Suburban Mazda of Troy. I appreciated that he had researched the problem and tal Hopeful for an answer/fix, I made an appointment with Steven Lesh at Suburban Mazda of Troy. I appreciated that he had researched the problem and talked with one of their technicians. I was treated very cordially and was delighted to leave with my alarm issues being fixed! I would certainly recommend this dealership to all Mazda owners!! More
by Happy Customer
Employees Worked With
Steven Lesh - Service Consultant
June 26, 2018
Josh was very helpful and accommodating. Josh helped me as soon as o arrived the first time. Pulled up several options for the cars I was looking at. Helpful with our questions and had no pro Josh helped me as soon as o arrived the first time. Pulled up several options for the cars I was looking at. Helpful with our questions and had no problem with me looking elsewhere after first visit. When I purchased and picked up the car he was helpful in making sure that all of our needs were met in the best way possible. More
by Gscheids
Employees Worked With
Josh Bianco, Joe Claiborne
June 15, 2018
Used Mazda It was really nice how James coordinated with me throughout knowing how urgent it was for me to get the car and helped me to expedite the process. It was really nice how James coordinated with me throughout knowing how urgent it was for me to get the car and helped me to expedite the process. More
by Komal18
Employees Worked With
James Sirr
June 12, 2018
Good experience I had a good car buying experience last weekend. I was very happy with the customer service I received from Justin. He did a great job making me feel I had a good car buying experience last weekend. I was very happy with the customer service I received from Justin. He did a great job making me feel comfortable with the purchase of my "new" vehicle. Justin was very knowlegable and friendly. They were really busy that day, but he did a good job juggling everything on his plate. I think the only issue I had was when dealing with the actual purchase of the vehicle. I had to say no to purchasing gap coverage four times. It was incredibly uncomfortable, and I was about to walk out of the dealership without a car, because of it. Way too much pressure, and it made me feel like I was doing something wrong by saying no. Aside from that and the fact I was there for six hours (the longest I've ever had to wait to purchase a car), I was still very happy with my purchase. I smile every time I look at my "new" vehicle. More
by Freehaus1
Employees Worked With
Justin Pantoya, Joe Claiborne
