Suburban Mazda of Farmington Hills

Dishonest business practices Arrived at about 7am for repairs needed due to a recall. My first question to "advisor" Larry Debaker was whether they had the items needed to perform Arrived at about 7am for repairs needed due to a recall. My first question to "advisor" Larry Debaker was whether they had the items needed to perform the required repairs. He said yes and I agreed to the recall repairs along with routine maintenance. The estimated costs of the routine maintenance service was $440. The recall repairs were under warranty, therefore free. Four hours later, when I noticed that my vehicle was parked outside the bldg., Debaker admitted that Mazda chose to perform the services that they could bill for. He also admitted that Mazda could not perform the recall repairs because they didn't have the parts. I am deeply disturbed by the blatant dishonesty of this frachise. More

Great Buying Experience My daughter and I purchased a new car from Suburban Mazda in Farmington Hills. Our Salesperson, Alex, went above and beyond to find us the right car a My daughter and I purchased a new car from Suburban Mazda in Farmington Hills. Our Salesperson, Alex, went above and beyond to find us the right car and worked hard to get us a great deal. We went to 3 other dealers and got the best deal from Suburban, thanks to Alex. We will be coming back to see him for our next car purchase. Sincerly Robert More

Drove in to browse, drove out in my new rig. Everyone we encountered was helpful. We were just casually looking for a new (to us) car. In a matter of a couple of hours we test drove, were finance Everyone we encountered was helpful. We were just casually looking for a new (to us) car. In a matter of a couple of hours we test drove, were financed, and closed our deal. John DeSanto was easy to work with and Dave Simmons was very thorough and helpful on the finance end. More

2016 CX5 Purchase I really dislike the whole experience of buying a car in the US but the team at Suburban Mazda of Farmington Hills made it much more of a pleasure. S I really dislike the whole experience of buying a car in the US but the team at Suburban Mazda of Farmington Hills made it much more of a pleasure. Sonya and Darren were not only helpful, there was no pressure from them, just needed information. They made me more willing to go back to their dealership to vet the vehicle and to want to close the purchase. I would definitely recommend seeking them out and will go back to their dealership for any future purchases and services. Aly Wright More

2016 Mazda 3 5-Dr Hatch purchase Had a great experience shopping and purchasing the vehicle at Suburban of FH MI dealer. Sales lady was knowledgeable, forthcoming with info and perfo Had a great experience shopping and purchasing the vehicle at Suburban of FH MI dealer. Sales lady was knowledgeable, forthcoming with info and performed a wide search for the vehicle we wanted. Even made arrangements to get it from a Ohio based dealer. Vehicle was delivered on time. Purchase Contract was not a high pressure one. Facts were presented, and we chose the options we wanted. All in all - great experience. More

One of the best car buying experiences I've had The staff at this dealership are all extremely helpful and friendly. I dealt primarily with Alex Esse and Mark Schankowski. They were very efficient The staff at this dealership are all extremely helpful and friendly. I dealt primarily with Alex Esse and Mark Schankowski. They were very efficient and responded promptly to questions. I got exactly the vehicle I was looking for and everything went very smoothly. Highly recommended. More

Great Experience! Had a really great experience at Suburban leasing my new car. Sonya Harris was so friendly and helpful, as was the manager Mark. I switched to this Had a really great experience at Suburban leasing my new car. Sonya Harris was so friendly and helpful, as was the manager Mark. I switched to this dealership after having a terrible experience at another dealership, and I'm glad I did! We will definitely be back. More

Great Experience Dan Ferrara was very helpful and answered all the questions I had. We went to 5 other dealerships looking at vehicles and decided that the Mazda CX-3 Dan Ferrara was very helpful and answered all the questions I had. We went to 5 other dealerships looking at vehicles and decided that the Mazda CX-3 was the vehicle for me. There was no pressure at all and I was just given good information. We decided on the SUV on a Saturday and they found it in the color and options we wanted and got it to us on Monday. The pricing was good. Overall my experience was excellent. Definitely would refer this dealership and would go back myself. More

Very good car leasing Experience with Suburban Mazda! Before walking in the Suburban Mazda dealership, I must have dealt with at least 5-6 dealers regarding my car leasing deals. My terms were pretty stra Before walking in the Suburban Mazda dealership, I must have dealt with at least 5-6 dealers regarding my car leasing deals. My terms were pretty straight forward: choice of car, per month budget, max down payment and features I need. Most of those dealers I went to, made things really complicated and finally nothing came to fruition. With Diane Richmond, it was exactly opposite! First thing we did, we went out for a test-drive where she explained all things about Mazda 3. Hats off to her for doing her homework. So much knowledge about the car, the brand and more! Then it came down to negotiations. no hassle, no pressure, I told her this is what I can afford and boom, I got the car! I will Highly recommend her and the dealership to my friends and family. Thanks a Ton Diane!! More

Excellent!! Sonya is really helpful and was very prompt with all the questions I had. There was no pressure at all from the beginning. Sonya along with Mark was v Sonya is really helpful and was very prompt with all the questions I had. There was no pressure at all from the beginning. Sonya along with Mark was very helpful in assessing my situation and suggesting an optimal solution. When I went to pick up the car, she had all the documents ready to go and I was able to be on my way in less than 45 mins. Overall a great and very pleasant buying experience. I am loving my new Mazda!! More