Suburban Mazda of Farmington Hills

Excellent There was no pressure from Zack Maki for us to make a hurried decision on the CX5-GT. He was very professional and answered all our questions. This There was no pressure from Zack Maki for us to make a hurried decision on the CX5-GT. He was very professional and answered all our questions. This is the third CX model of Mazda that we have owned and also had two 626 models.We would recommend Zack to anyone. More

Average Dealership/Brand Dealership experience wasn't terrible, but it wasn't special either. Emailed a salesman named Zack to schedule a test drive but he never responded. Dealership experience wasn't terrible, but it wasn't special either. Emailed a salesman named Zack to schedule a test drive but he never responded. A sales rep named Shira notified me that Zack was no longer at the dealership but that she could schedule a test drive for me; when I replied to her email, she too, never responded (first strike). Second displeasure was the dealership itself. The already cramped Mazda building was being renovated which means everything except the service department was housed inside the adjacent Audi dealer; they're doing the best they can while renovations are being completed, but the logistical setup inside & out (constricted parking) was a bit whacky. I was setup on the test drive by "Z" Amhaz, who I believe may have been one of two Mazda sales people at the Audi dealer. I won't rate my experience w/her because the extent of our interaction was Z explaining a few things about the car before the test drive & then asking me if I wanted to discuss numbers after. She seemed decent enough in the 30 seconds I spoke to her. The most underwhelming aspect of my experience at this dealership, however, was the actual Mazda3 & its exorbitant price. I walked in w/the intention of negotiating the high price of the 2020 Mazda3 (after a test drive) as I had plenty of information on the dismal YTD sales (being outsold 6-1 by Honda Civic & Toyota Corolla) of the compact sedan and the "true dealer cost" of the vehicle (dealer invoice, factory invoice, "hold-backs" etc.), but decided to hand "Z" the keys and not discuss numbers after the test drive showed the Mazda3 to be a slightly above-average compact sedan. The car was nice - agile handling, decent engine, quality interior materials - but I wouldn't pay almost two-grand more than the price of the class-leader (Honda Civic) for just "nice." Here's my insight for prospective Mazda3 buyers... Although I didn't have a great experience, the biggest issue is not so much w/this dealership as it is w/the decision-making from Mazda executives here in the U.S. and Japan. Over the last few years, Mazda has attempted to elevate their profile from a conventional automaker to a luxury brand by retooling their vehicles & raising the MSRP to offset the new "premium quality" of those vehicles; but most consumers in the compact market - the folks who buy compact cars because of affordability, not premium quality - have soundly rejected the Mazda3 for less expensive sedans, just as wealthier buyers have disregarded the "3" in favor of a genuine luxury vehicle. If affluent car buyers want a compact luxury car, they wouldn't look to the compact class to get one - they would (and do) pony-up for a small 'Beamer,' Audi, or similar premium car because money isn't a deciding factor. I understand what Mazda is trying to do...create a niche group to justify a false premium "status" & the eyebrow raising prices on their low-selling cars, but there simply isn't a market for an overpriced sedan - the idea itself is a paradox, & one that has decimated Mazda3 sales for years. Although the "3" is a nice car, if Mazada doesn't make a deliberate decision on the brand status one way or another, this pricing purgatory will likely force them to discontinue the Mazda3 sooner than later. My advice: if you want a class-leading compact sedan (or coupe or hatch) with unrivaled performance, a stylish exterior and a reasonable price, do yourself a favor and test drive the new Honda Civic - I promise it'll be worth it. And if you're dead-set on getting the Mazda3 (and have the extra couple grand to do so), I would suggest shopping at a larger dealership like Ralph Thayer Mazda in Livonia. Hope this helps! More

Great dealer My husband and I had an excellent experience working with Rida when purchasing our Mazda CX-5. We had a limited time to trade in our other vehicle an My husband and I had an excellent experience working with Rida when purchasing our Mazda CX-5. We had a limited time to trade in our other vehicle and purchase this one prior to leaving on vacation. Rida was beyond accommodating and helpful. We are loving our new car! Will definitely return to this dealership and work with Rida in the future! More

I had a really good experience with Suburban Mazda. I was looking to purchase a new Mazda 3 and Z was very professional and was able to move things along very quickly. looking to purchase a new Mazda 3 and Z was very professional and was able to move things along very quickly. More

It has been a great experience leasing a car Zack has been very helpful and was understanding. Did not for one second felt pressured. I appreciate him and his help. Thank you Zack! I will recomm Zack has been very helpful and was understanding. Did not for one second felt pressured. I appreciate him and his help. Thank you Zack! I will recommend him definitely. More

Quick, No-Pressure Sales After my 2014 Mazda3 was totaled in an accident, I was looking for a quick, affordable replacement. Zack helped me find that with minimal hassle or sa After my 2014 Mazda3 was totaled in an accident, I was looking for a quick, affordable replacement. Zack helped me find that with minimal hassle or sales pressure. More

Zach listened to what we wanted and when the extra mile to make it happen. We appreciated him. And all he did to help us to make it happen. We appreciated him. And all he did to help us More

Rida is very pleasant and doesn't make the customer feel pressured. He genuinely wants to make his customer satisfied; meaning, he aims to please. pressured. He genuinely wants to make his customer satisfied; meaning, he aims to please. More

All around great experience I bought my Mazda CX-5 2019 from this dealership. It was a great experience all around. Rida was very thorough and showed me all of the ins and outs o I bought my Mazda CX-5 2019 from this dealership. It was a great experience all around. Rida was very thorough and showed me all of the ins and outs of this car. I was very happy. I made a great choice buying this car.. Thank you for everything. More

Great experiene Rida was friendly, informative and very helpful. He found a gorgeous Mazda for me at a great price, answered all my questions and encouraged me to ca Rida was friendly, informative and very helpful. He found a gorgeous Mazda for me at a great price, answered all my questions and encouraged me to call if I had any others. I highly recommend Rida and Suburban Mazda. Five stars. More