Suburban Mazda of Farmington Hills

Masterful service from the initial contact by Chase, to a “wow” vehicle presentation, by Levi to straightforward paperwork signing by MJ. People here are really nice too. 5 stars! “wow” vehicle presentation, by Levi to straightforward paperwork signing by MJ. People here are really nice too. 5 stars! More

I had an appointment at 11:00am with Amber and I noticed the vehicle that I was interested in parked in front of the business. I walked inside and stood at the front desk waiting for assistance. There were the vehicle that I was interested in parked in front of the business. I walked inside and stood at the front desk waiting for assistance. There were several offices with employees by themselves. Amber did not welcome me nor did anyone else. At 11:15 I left the business. At 11:22, I received a call from an employee named “Chase” who asked if I was coming in to see the vehicle. I explained the circumstances and he asked why I didn’t go ask for Amber. I said well if Amber knows I have an appointment at 11:00 and I was the only person standing at the front desk from 11:00-11:15 then maybe Amber would approach and ask if I was Jeff regarding the appointment at 11:00? “Chase” then became argumentative. I discontinued the phone call and “Chase” called back continuing to argue with me blaming me for not walking around asking for Amber. Wow! Horrible customer service. Do Not Buy A Vehicle from Suburban Mazda of Farmington Hills. I was very interested in the vehicle and they lost a sale. More

Suburban Mazda of Farmington Hills I had an appointment at 11:00am with Amber and I noticed the vehicle that I was interested in parked in front of the business. I walked inside and stood at th appointment at 11:00am with Amber and I noticed the vehicle that I was interested in parked in front of the business. I walked inside and stood at the front desk waiting for assistance. There were several offices with employees by themselves. Amber did not welcome me nor did anyone else. At 11:15 I left the business. At 11:22, I received a call from an employee named “Chase” who asked if I was coming in to see the vehicle. I explained the circumstances and he asked why I didn’t go ask for Amber. I said well if Amber knows I have an appointment at 11:00 and I was the only person standing at the front desk from 11:00-11:15 then maybe Amber would approach and ask if I was Jeff regarding the appointment at 11:00? “Chase” then became argumentative. I discontinued the phone call and “Chase” called back continuing to argue with me blaming me for not walking around asking for Amber. Wow! Horrible customer service. Do Not Buy A Vehicle from Suburban Mazda of Farmington Hills. I was very interested in the vehicle and they lost a sale. More

Each member of the team met my high expectations: Sharon was well-matched to my needs, Blake managed the deal with integrity, and Michael moved me along with the paperwork. Would recommend Suburban Mazda. was well-matched to my needs, Blake managed the deal with integrity, and Michael moved me along with the paperwork. Would recommend Suburban Mazda. More

They had a good used car selection and willing to negotiate on price. Clean dealership. negotiate on price. Clean dealership. More

The dealership seemed overall very fair and sincere! We were kindly greeted and had quick and easy negotiation, with a fair pricing in the end. Overall, I would recommend this dealership. We were kindly greeted and had quick and easy negotiation, with a fair pricing in the end. Overall, I would recommend this dealership. More

Suburban Mazda of Farmington Hills was amazing. Sharon helped us with the best deal on a used Mazda CX5. Full stars for their services! Sharon helped us with the best deal on a used Mazda CX5. Full stars for their services! More

Super helpful and super kind, very professional and well informed. Very friendly and so nice. informed. Very friendly and so nice. More

Amber is very nice and I appreciate her helping me out to find a good car. find a good car. More

This was my first time going through this dealership. Even under less than stellar conditions, everyone here was awesome and honest. As in, actual people. I didn't feel like a number or a sale. I'll make Even under less than stellar conditions, everyone here was awesome and honest. As in, actual people. I didn't feel like a number or a sale. I'll make the drive again in the future, and point others in the right direction. More