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Suburban INFINITI of Troy
Troy, MI
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 139 reviews
July 07, 2016
Service Experience Thanks to Julian Gueringer and Tom Sicheneder for all there hard work. We searched, and searched for the perfect car and finally found something that Thanks to Julian Gueringer and Tom Sicheneder for all there hard work. We searched, and searched for the perfect car and finally found something that fit me perfect. Thanks for all your work! More
by Mia C Conley
Employees Worked With
Tom Sicheneder, Julian Gueringer
Helpful July 03, 2016
Service Experience The ability to schedule appointments via the on-line system is efficient. The check in system, the timeliness of meeting the service agent to the cour The ability to schedule appointments via the on-line system is efficient. The check in system, the timeliness of meeting the service agent to the courtesy car wash make for a professional and customer friendly experience. More
by Michael A Schultz
Employees Worked With
Service Rep in the first office on my date of service - Very professional and courteous. I have also worked with Marc Sturm on all of my purchases in the past and he is equally professional., Marc Sturm
June 24, 2016
Enjoyable experience! I had the pleasure of purchasing a used vehicle at suburban infinity of Troy. I worked directly with Emery Northington and found it to be a very pleas I had the pleasure of purchasing a used vehicle at suburban infinity of Troy. I worked directly with Emery Northington and found it to be a very pleasant experience.I felt I got a fair deal and drove away with a quality vehicle. More
by ZGuy
Employees Worked With
Emery Northington
June 23, 2016
Awesome We had a great experience. Gary and Marc are very professional to work with. Of course they have quality vehicles. Beat German dealership/cars on any We had a great experience. Gary and Marc are very professional to work with. Of course they have quality vehicles. Beat German dealership/cars on any day! More
by JS74
Employees Worked With
Marc Sturm, Gary Davis
May 27, 2016
Good experience..friendly Emery Northington and Tom were very friendly and helped me in getting a good car and also a reduced auto insurance rate.. I would really recommend thi Emery Northington and Tom were very friendly and helped me in getting a good car and also a reduced auto insurance rate.. I would really recommend this dealer.. More
by Jus4horror93
Employees Worked With
Emery Northington
May 20, 2016
Untrustworthy! I wasted my time. TERRIBLE EXPERIENCE. Terrible management. I'll keep this review short. There were multiple opportunities for the dealership to not waste my time but TERRIBLE EXPERIENCE. Terrible management. I'll keep this review short. There were multiple opportunities for the dealership to not waste my time but chose to play games to get me to come to their showroom in hopes of selling me off on another vehicle. It's a cheap tactic and very transparent. Basically, they had a vehicle listed as new and nine miles when it turns out the car was a demo with 16,000 miles. They had the gall to ask if that was a deal breaker? Yes. Yes it is. I spent a full morning driving to their location, after calling the night before to make sure I'd have no surprises. I even went as so far as to ask they send me the window sticker. Then they tried to see if I'd like to buy another vehicle for $4K MORE. UNPROFESSIONAL to say the least. I will certainly not recommend this location to others. I should have been contacted by a manager at a minimum for an apology. You'll have to make your own determination as you shop, but my experience was very bad. BEWARE. I've had great customer service with Beamers. More
by One guy's opinion
Employees Worked With
Tom, Patrick, Joe
May 20, 2016
Hassle-Free. Honesty. Trustworthy. I had the greatest experience leasing a new vehicle from Infiniti of Troy. I walked in and was introduced to the most genuine individual I have met I had the greatest experience leasing a new vehicle from Infiniti of Troy. I walked in and was introduced to the most genuine individual I have met in this particular industry. His name is Duane Hill. We sat down, he asked me what I was looking for, and in no time he located the car. He helped me feel very comfortable with my payments and did it in such a professional manner. He was honest and gained my trust and respect, immediately. Two days later, I picked up my new car!! thank you Duane!!! You are the sweetest! More
by Hap123
Employees Worked With
Duane Hill
April 27, 2016
Wonderful experience Everyone was great and reasonable. They gave me a fair deal and i was very grateful for it. I hope to be working with them in the future. Everyone was great and reasonable. They gave me a fair deal and i was very grateful for it. I hope to be working with them in the future. More
by Dr car
Employees Worked With
Marc Sturm, Duane Hill
April 20, 2016
Dans the man!! Dan was great. I was very picky but he did everything he could and then some to make sure I left 100% happy and satisfied. Love my new Infiniti. Would Dan was great. I was very picky but he did everything he could and then some to make sure I left 100% happy and satisfied. Love my new Infiniti. Would recommend Dan and Suburban Infiniti of Troy to anyone!! More
by alvincholagh
Employees Worked With
Dan Stroinski
April 18, 2016
very good service people it is always good to go to troy infiniti. not a lot of people waiting, good service, and i can get a vehicle to drive while my car is under service it is always good to go to troy infiniti. not a lot of people waiting, good service, and i can get a vehicle to drive while my car is under service More
by snake
Employees Worked With
Bill Anger
