Suburban INFINITI of Troy

Great experience buying first car The sales team and management were great, they were nonpushy and very helpful in me getting my first car. The car sold itself and they seemed like the The sales team and management were great, they were nonpushy and very helpful in me getting my first car. The car sold itself and they seemed like they were there to make the process as easy as possible for me. More

Purchase of Pre-Owned 2013 Hyundai Santa Fe I had a wonderful experience purchasing a pre-owned vehicle from Julian this past weekend. He and his manager Tom worked with us so patiently as we as I had a wonderful experience purchasing a pre-owned vehicle from Julian this past weekend. He and his manager Tom worked with us so patiently as we assessed our options for ending our lease and purchasing a newer pre owned car. The courtesy and respect we were treated with, coupled with their helpful attitudes and vast knowledgebase regarding purchasing options, car types and financing made the entire experience very enjoyable. I had previously leased a new Infiniti from another dealership where my customer experience was less than optimal. The team at Suburban made my purchase of a pre-owned non luxury class vehicle feel like a luxury experience. Thanks so much to the team and we will definitely be coming back to Julian for our next vehicle purchase. More

Bad Customer Service On Aug 26, 2016 I learned that my 2007 Subaru Legacy had been moved from Suburban Imports of Troy Nissan to Suburban Imports of Troy Infinity. Where I On Aug 26, 2016 I learned that my 2007 Subaru Legacy had been moved from Suburban Imports of Troy Nissan to Suburban Imports of Troy Infinity. Where I meet with Bill Anger about the warranty on my vehicle and the service needing to be done. I was told the part would be in by the latest Monday and I would have my car back Tuesday. I called Bill Anger early Tuesday and left a voicemail and then another Wednesday morning. Then I tried to call the service department several times and got no answer but voicemails. So, I went into the dealership and meet with Mr. Anger whom only could give me half xxx answers to why he did not answer my calls. I feel like I could have been kept in the loop on what was or was not going on with my car. More

Excellent Service Julian Gueringer and Thomas S were nice and friendly, I love my new car, wish them the best, I really don't have any negative thing to say. Julian Gueringer and Thomas S were nice and friendly, I love my new car, wish them the best, I really don't have any negative thing to say. More

Great Service We came in late on a Friday and Julian and Tom stayed with us past closing to answer our questions. We came back on Saturday morning to finalize the We came in late on a Friday and Julian and Tom stayed with us past closing to answer our questions. We came back on Saturday morning to finalize the sale and everything went very smooth. More

Satisfied Another satisfied customer! When I visited Infiniti of Troy, I was not expecting to leave with my dream car! My dealer Julian Gueringer and his manage Another satisfied customer! When I visited Infiniti of Troy, I was not expecting to leave with my dream car! My dealer Julian Gueringer and his manager Thomas S. worked their magic! More

Great experience Was able to get the car of my dreams at a rate I couldn't beat. Also, I was recommended to an insurance company that gave me a much lower monthly rate Was able to get the car of my dreams at a rate I couldn't beat. Also, I was recommended to an insurance company that gave me a much lower monthly rate for my new vehicle. Overall the salesman was generous, all of my requests were granted, and was a highly professional. If I were to make another purchase in the future, my destination would be back here! More

Helpful!! Julian Gueringer and tom sicheneder were very helpful and patancie with me making my Decison on purchasing my new car. They talked me through everyth Julian Gueringer and tom sicheneder were very helpful and patancie with me making my Decison on purchasing my new car. They talked me through everything and answered all questions. They were very easy to work with and I would recommend for others. More

Over wonderful experience My experience at the dealership was great. Julian went above and beyond to help me find the right vehicle. He came in on his day off to help me out! I My experience at the dealership was great. Julian went above and beyond to help me find the right vehicle. He came in on his day off to help me out! It was Great..I picked my car out within two hours thanks to Julian and tom they helped me pick the perfect car in my price range and the car best for me. They were very helpful Everything was done very professionally and quick..Julian and Tom even helped my mother get into a vehicle a day after I drove off in my car..very helpful. I definitely would recommend this dealership and my sales guy! He made my experience great! More

Excellent Service I was very pleased with Julian Gueringer, and Tom Sicheneder. He went over and beyond what I imagined or expected. I have referred him to others, bec I was very pleased with Julian Gueringer, and Tom Sicheneder. He went over and beyond what I imagined or expected. I have referred him to others, because he have shown me there are yet honest people with integrity. More