Suburban Hyundai of Troy

I came to get my routine oil change and check up on 9/8/11. The last time I was there to get a check up, the service rep told me I needed a Trans Service and Power steering service. I lost my job a 9/8/11. The last time I was there to get a check up, the service rep told me I needed a Trans Service and Power steering service. I lost my job a year ago this October and couldn't get it done and couldn't afford it and the service rep (Jeff Dwyer) said when I came in for my next oil change he would take around $70.00 off. When I brought my car in last Thursday the new rep (I believe his name is Chris)said their prices have raised since my last oil change and they could not take anything off as I had been told by Jeff who was no longer with the dealership. Chris brought in George and George said the same thing. I am now on Social Security and I could not afford to get this done and said just take care of the oil change and I would not be able to come back to the dealership anymore because I could not afford it and that my son who lives in Midland (I live in Troy) would help me to find someone in my neighborhood. I went to sit down and wait for my oil to be changed and George called me back in his office and said they would take care of everything. I did not pay one cent for the work. I was absolutely astounded and very, very thankful. I love my car, which is a 2004 I bought brand new in Nevada and moved to MI 6 years ago and it only has 46,000 miles on it and I take very good care of it. I thank everyone again at Hyundai, it was one of the nicest experiences that has ever happened to me. Thank you agin.... Caroline Michael More

I recently bought a used car from Suburban Hyundai. The salesman was Rick Szepytowski. Here is a copy of the letter I subsequently wrote to Rick's supervisor: Suburban Hyundai 1814 Maplelawn Troy, Mi salesman was Rick Szepytowski. Here is a copy of the letter I subsequently wrote to Rick's supervisor: Suburban Hyundai 1814 Maplelawn Troy, Michigan 48084 ATTENTION: David Arndt Dear Mr. Arndt: I just recently completed the purchase of a pre-owned vehicle from your dealership. Although I rarely write this sort of letter, I feel compelled to call to your attention the outstanding performance of Rick Szepytowski, who worked with me through the process. Rick earns top marks from me in all areas. He was knowledgeable, and wasn’t afraid to say he didn’t know when he didn’t. But then he went and found out. He was friendly and courteous to a fault. He made the purchase of the vehicle our mutual goal, and was willing to reason with me as we looked for the best way to accomplish it. He made buying the car a team effort, enlisting the help and support of the rest of your staff whenever necessary. He made me feel I was being take care of by experts, and that there wasn’t anything we couldn’t accomplish together. In addition to all of that, we made friends. You can be sure that the next time I am interested in a vehicle of any sort, Rick will be the first one I contact, so that I can have the experience again. Thank you, Rick Belloff More

He was very nice and helpful. I felt that he had covered all the information on the car and helped me with my decision. I had only planned to go in for a test drive and walked out with a new car. all the information on the car and helped me with my decision. I had only planned to go in for a test drive and walked out with a new car. More

seriously? I am waiting basically 1week for my car to be finished , just for ONE part, which should take 10mins to insert. and because it's under warrenty still, i'm guessing they're not getting money from finished , just for ONE part, which should take 10mins to insert. and because it's under warrenty still, i'm guessing they're not getting money from this, so they're delaying it. Pissing me off. Ironically enough they tell me that it'll be done by friday, yet it's been dragged out long enough. More

I had a great experience at Suburban, Diondre and his team were able to find me the perfect car and get the financing that I needed to fit my budget. I will defiantly visit the Suburban family for my nex team were able to find me the perfect car and get the financing that I needed to fit my budget. I will defiantly visit the Suburban family for my next vehicle and I have already recommended Diondre and Suburban to many of my friends, family, and coworkers. More

Customer Service is outstanding. Friendly, and very obliging. Fast, and excellent workmanship. I would recommend this service department to any and all. They did all my service promptly, and gave me a obliging. Fast, and excellent workmanship. I would recommend this service department to any and all. They did all my service promptly, and gave me an estimate before they started. The estimate was right on, and no other charges. Just a fine place to service your Hyundai. More

We worked with Diondre for our lease which was our first Hyundai. He showed us a lot of newspaper and magazine articles which showcased the great aesthetic and safety features of our Sonata. We love our car Hyundai. He showed us a lot of newspaper and magazine articles which showcased the great aesthetic and safety features of our Sonata. We love our car and Diondre was wonderful! The night I took possession of the vehicle, we had been there for hours and once the car was ready, Diondre noticed a scratch on the hood. Within a week, he picked up the car from my workplace, had the scratch repaired, and had my vehicle back to my workplace before I had to leave for the day. The staff at Suburban Hyundai is super friendly and I would recommend Diondre to everyone! More

I had a great experience with this dealership, especially considering it was my first time leasing. My salesperson, Diondre, took the time to explain everything to me thoroughly, was very knowledgable, and w considering it was my first time leasing. My salesperson, Diondre, took the time to explain everything to me thoroughly, was very knowledgable, and was never pushy. The sales team worked hard to make sure I was happy with the price. Top-notch service, very nice people. I would definitely recommend Suburban Hyundai, especially to first-timers. More

I just finalized the lease on my second Hyundai from Diondre at Suburban Hyundai and I couldn't be more pleased with my sales experience. There was no haggling with the price - sign and drive was exact Diondre at Suburban Hyundai and I couldn't be more pleased with my sales experience. There was no haggling with the price - sign and drive was exactly as they advertised. I would recommend Suburban Hyundai and my salesperson to anyone. In fact, I am in insurance sales and I tell everyone how pleased I am with my Tuscon. It is the most comfortable vehicle I have ever had. I have a bad back and I can drive comfortably in my Tuscon. I drove to Chicago this past weekend and had no problems with my back and the gas mileage is great. More

I reviewed their website and I called about a specific vehicle I was interested in. When I got there (less than an hour later) they told me the car had been sold and the price for the vehicles thay had i vehicle I was interested in. When I got there (less than an hour later) they told me the car had been sold and the price for the vehicles thay had in stock was almost $2,000 higher They refused to find me a car for the sale price COMPLETE BAIT & SWITCH AVOID THIS DEALERSHIP!!!!! More