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Suburban Hyundai of Troy
Troy, MI
395 Reviews
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Showing 395 reviews
August 16, 2014
Service Visit I came in for a repair and found that Jacob Haji was very warm, friendly, professional and helpful to both me and my mother. He kept checking back wi I came in for a repair and found that Jacob Haji was very warm, friendly, professional and helpful to both me and my mother. He kept checking back with us in the waiting room to make sure we were comfortable and continually updated me on the progress of my vehicle. I have made the decision not to go to any other dealership besides this one! More
by Kimjstev
Employees Worked With
Jacob Haji
July 07, 2014
Third Hyundai more than satisfied Joe B. and Adamm were extremely help full. My experience with the entire staff was very professional and informative. I was very surprised with the w Joe B. and Adamm were extremely help full. My experience with the entire staff was very professional and informative. I was very surprised with the whole experience. This is my first SUV from Hyundai after driving cannot believe how well this SUV handles, very pleased. More
by jserra21
Employees Worked With
Adamm Davis, Joe Bulszewicz
June 09, 2014
Suburban Hyundai - Awesome Customer Service! Adamm and Joe were extremely helpful and made sure that none of my questions went unanswered. They were very accomodating and stayed after hours to fi Adamm and Joe were extremely helpful and made sure that none of my questions went unanswered. They were very accomodating and stayed after hours to finish my paperwork with me. They did an exceptional job! Especially compared to other dealerships that I've been to. Thank you!! More
by mbwestlake
Employees Worked With
Adamm Davis, Joe Bulszewicz
May 26, 2014
Great Car, Great Price, Great Service We are so excited about our experience in purchasing a 2012 Hyundai Sante Fe. When we arrived on a Saturday afternoon…we didn't know if we would get We are so excited about our experience in purchasing a 2012 Hyundai Sante Fe. When we arrived on a Saturday afternoon…we didn't know if we would get much help because we thought people would be trying to "get home" for the weekend. First, Paul Alexander, our sales agent, was very thorough in explaining the car situation to us, and he worked really hard to line everything up in a timely manner. We are very happy, and we never felt rushed through the process even though we took up a couple hours of their time on Saturday afternoon (they got home late because of us). My kids loved Paul's help because they were getting a little restless, and Paul pulled out a frisbee to help occupy their time while I was completing the paperwork. Thanks to all those who were involved in making our experience a great one at Suburban Hyundai in Troy. Thanks! More
by RT0878
Employees Worked With
Paul Alexander
April 28, 2014
Why Suburban Hyundai has my business Richard and Adamm were quick to respond to my requests for information, attentive to my concerns, while remaining most courteous and professional in t Richard and Adamm were quick to respond to my requests for information, attentive to my concerns, while remaining most courteous and professional in their efforts to assist me locate exactly what I want to purchase. They did not try to pressure or persuade me to purchase an in-stock vehicle from their lot like other dealerships have been doing. Thank you gentlemen.. I look forward to working with you in the future. More
by loyalhyundaiowner
Employees Worked With
Richard Kirsch, Adamm Davis
April 14, 2014
Recent New Car Purchase I recently purchased a new Hyundai Genesis from Suburban in Troy, Michigan. Low pressure environment. The showroom atmosphere was modern and comfort I recently purchased a new Hyundai Genesis from Suburban in Troy, Michigan. Low pressure environment. The showroom atmosphere was modern and comfortable. The sales team works together. I actually was able to finalize the price AND hold the vehicle I wanted (while arranging for insurance) through my sales rep's co-worker. Didnt have to go through the old outdated businesss model of "negotiating" back and forth with the "sales manager". Suburban honored the price and did not take the deposit I offered to confirm the deal. That was a first for me. Service department is clean and team members answered my service questions and the Hyundai model I was interested in pruchasing. Very good experience. More
by tshipps
Employees Worked With
Richard Kirsch, Adamm Davis, Jeff Bushar
March 28, 2014
Some nice key players here I am writing this 5 days after I purchased a used BMW X3 from this Hyundai dealership. DO NOT let them promise you that, "Dave is a good guy and m I am writing this 5 days after I purchased a used BMW X3 from this Hyundai dealership. DO NOT let them promise you that, "Dave is a good guy and might do that for you," Dave is a good guy, but get it in writing. Dave did take care of my main issue, so far. In closing, we drove 20 Miles one way and got delivered a FILTHY car that my wife spent half the day cleaning out. Maybe that's why it sat on the lot for a Month and they lowered the price substantially. Dog hair Everywhere! My wife wouldn't sit in it! It is now in overall good condition. Make sure you look it over top to bottom before you drive off. P.S. I would still like my .34 cents mailed to me please. More
by jonathen
Employees Worked With
Greg Merrrill, Shira, Cashier, Jeff Bushar
March 14, 2014
The only dealership you need to visit! Adamm Davis is The only dealership you need to visit! Adamm Davis is the manager at this dealership and he has always made sure that I leave satisfied. Not only th The only dealership you need to visit! Adamm Davis is the manager at this dealership and he has always made sure that I leave satisfied. Not only that, but he has gone way above my expectation of what a dealership stands for nowadays! I have purchased my own vehicle from them just over a year ago and keep referring people to them because I truly believe in their customer service and that they put the customer first! Hyundai has also been growing as a brand and their current vehicle lineup is sure to impress anyone. I will be sure to return to this dealership whenever possible and I would recommend this dealership and Adamm to anyone! More
by h2focus
Employees Worked With
Adamm Davis, Tim Pence
February 26, 2014
First of all, Chris Zeppa was Very unfriendly. We had come to your location yesterday, and put a $200 deposit on a 2011 Chevy Cruze. From the first moment, I had a bad taste in my mouth about our salesma come to your location yesterday, and put a $200 deposit on a 2011 Chevy Cruze. From the first moment, I had a bad taste in my mouth about our salesman. He showed us the car, and we noticed that he couldnt get the remote start to work. He stated he would look into it, and also we asked for the car to be detailed. Also, there was only 1 key for the car. We asked if there was another car key, and he stated it was in the business office, and he will get it. So, today we decided to come and take delivery of the car. My significant other had called and spoke with Chris, and asked him to detail it and we would be there about 5pm. We walk in, and Chris had his foot up on his desk, and was on his cell phone. After about a minute, he saw my significant other standing there. We walked in with $11,920.44 in a cashiers check. I am APPALLED that there was a $200 dock fee. For a cash paying customer, only having to review a few documents, this is unacceptable. We went outside to see the car, and to put on the license plate. I asked Chris if the remote start was fixed, or if he had looked at it. Chris told me that he had tried it twice but couldn't get it to work. I got out the owners manual and started looking though the pages to see if we could figure it out. As we did this, Chris said "Well, it was nice working with you" and walked inside, as we are standing in the freezing cold, looking at a manual by ourselves. there was another sales gentleman walking by, and I had to stop him and ask. Also, there is NO driver floormat, the car was not cleaned up, sticker glue was stuck still on the window, there was a CD in between the seat, crumbs etc. I really do like the car, its not the car that is the issue. The issue was our customer service. ALSO, Chris told us there was only 1 key, we asked him about the other one, and he basically shrugged his shoulders and stated we can get a key made for valet $10 at the store, the fob probably costs about $200. I am furious. I would NEVER recommend someone to him. The whole expierence was terrible. I am just so shocked at everything that happened. I spent over $11,000 at your location, and I was treated poorly. You are a dealership, you are widely known. Your dealership is not some crappy place to buy a car. I feel very taken advantage of, and I would not recommend any Suburban dealership to anyone. Please, I am the owner of the car, please call me, I would like to discuss this over the phone. My phone number is 586-215-4022. I may not answer, due to working 8am to 5pm tomorrow, but feel free to call my significant other, Eric, he is just as furious as I am. His phone number is 819-531-4564. Thanks, Markie Centala More
by markielouise
August 02, 2013
Our car was not running and we were desperate we called Suburban and Ben came over to our house and gave our Sonata a "jump" . So We Just Want To Thank Your Dealership and Ben From The Top And Bottom Of Ou Suburban and Ben came over to our house and gave our Sonata a "jump" . So We Just Want To Thank Your Dealership and Ben From The Top And Bottom Of Ou Hearts! More
by Siefmac
Employees Worked With
Ben Sliwinski
