Suburban Hyundai of Troy

The radio in my 2006 Sonata wouldn't turn on after the battery died last night and had it jumped. We called Suburban Hyundai and Christine advised we bring it in for Service to look at to find a solution battery died last night and had it jumped. We called Suburban Hyundai and Christine advised we bring it in for Service to look at to find a solution. Christine, Craig, and Eric were extremely friendly and Craig replaced the fuse and gave it a car wash. Very grateful they helped! It was very important to replace the radio fuse because I am driving back to Atlanta tomorrow to ensure a better drive; the team made this possible by putting forth all effort to replace the fuse and clean up my car. More

Ms. Christine Wentzel was very helpful, polite and explained everything before and after the service. I really appreciate such a nice representative from this dealership. Good work! explained everything before and after the service. I really appreciate such a nice representative from this dealership. Good work! More

Christine has been very helpful every time I have come in for routine checkups. She was very professional and got me in and out quickly. I'd recommend Suburban Hyundai to anyone looking for a professional an for routine checkups. She was very professional and got me in and out quickly. I'd recommend Suburban Hyundai to anyone looking for a professional and fairly priced dealership. More

I had a relatively complicated problem with my 10-year-old Hyundai, which required several phone calls back and forth. My service rep, Christine, was excellent every step of the way. She knows how 10-year-old Hyundai, which required several phone calls back and forth. My service rep, Christine, was excellent every step of the way. She knows how to communicate in a friendly, patient, and detailed manner. More so than most. Based on my experience with her and the mechanic Craig, I wouldn't hesitate to return there or recommend others to do the same. Suburban has a great asset in Christine and I hope they realize that. Thank you. More

This is the second time I have had the pleasure of working with Christine and she does not disappoint, neither does her team. I had dropped in without an appointment and was prepared to have to come b working with Christine and she does not disappoint, neither does her team. I had dropped in without an appointment and was prepared to have to come back. Christine and her team worked me in without a problem and without making me feel like an inconvenience. She also remembered me from a previous visit which always makes me feel special. Who doesn't enjoy feeling special? I have worked with the public for over 20 years myself and it is a rare quality to balance sincerity with friendliness...Christine does that with ease and I will never hesitate to contact her with any future issues with my Hyundai. More

This is my second time visiting the dealership and working with Christine for service. She is phenomenal! I was expecting to receive a lift home during my second visit for my 30K mile maintenance bu working with Christine for service. She is phenomenal! I was expecting to receive a lift home during my second visit for my 30K mile maintenance but she gave me the WOW experience by allowing me to drive the Genesis while my car was being serviced. Very nice ride- had me wishing I had purchased one of those instead of my Sonata which I'm also happy with. Thanks for the exceptional customer service Christine and I look forward to working with you in the future. More

A+ sales and service at Suburban Hyundai. Christine is always a breath of fresh air when it's time for my vehicle to be serviced. The technicians are always fast, efficient, and most importantly knowledga always a breath of fresh air when it's time for my vehicle to be serviced. The technicians are always fast, efficient, and most importantly knowledgable. I wouldn't buy or service a vehicle anywhere else. More

Excellent attention, very professional and courteous, and superb humor. Every time I have any issues with my car, I just schedule an appointment online (no matter it's a last minute appointment), and still C superb humor. Every time I have any issues with my car, I just schedule an appointment online (no matter it's a last minute appointment), and still Christine gives me a phone call to see how she can best accommodate the service timing to fit my schedule, and calls me when the part have arrived. Clearly she excels by far as the best employee at the Suburban Hyundai. More

While visiting my daughter in Rochester Hills, MI I collided with a deer and damaged the radiator of my 2012 Hyundai Santa Fe Ltd. It was towed to Suburban Hyundai in Troy for repairs and Christine collided with a deer and damaged the radiator of my 2012 Hyundai Santa Fe Ltd. It was towed to Suburban Hyundai in Troy for repairs and Christine Wentzel handled my problem. Needless to say, being crippled 1,000 miles from home generated considerable stress and anxiety. Christine greeted me with her usual winning smile and her demeanor led me to believe that I was in good hands and would be back on the road quickly. I was provided with a rental car and about 10 days later I was back in business. I am now back home and the car is running cool and flawles. Christine deserves special commendation for easing my anxiety during the repair process. She backed up her claims and was on the phone often to appraise me of progress of the repairs. She was very reassuring in my moment of stress. How fortunate is Suburban to have her on their staff. I wish I lived in MI so I could bring me car to Suburban for service. Sincerely, Robert A. Bosco More

I can't say enough about Christine Wentzel, she was the best customer service representative Hyundai has ever had in all my years I've been coming to the dealership for sales and service. Her personality best customer service representative Hyundai has ever had in all my years I've been coming to the dealership for sales and service. Her personality exudes kindness and efficientness. I couldn't of been more happy with her approach, her demeanor and her communications skills to inform me in detail about my car issues / solutions with me. You guys have a winner then, don't lose her. I'll be back! Judy Herod 2009 Hyundai Genesis 313-623-5233 More