Suburban Hyundai of Troy
Troy, MI
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awesome service The staff at Suburban Hyundai went the extra mile to make this sale possible. I own a home in Oakland, MI but currently serve in the USCG and am legal The staff at Suburban Hyundai went the extra mile to make this sale possible. I own a home in Oakland, MI but currently serve in the USCG and am legal resident of Alaska. I was told that I was not able to purchase a vehicle (from another dealer) through the special M-pricing for residents of Detroit (last year) and then Michigan (this year) because I do not have a MI license although I met all other requirements of living in Michigan. Ben went out of his way to contact corporate Hyundai and finally the get answer we wanted. Once cleared to purchase, he met with me and my family to select the vehicle we wanted. We love our SantaFe Sport AWD. Thank you Ben and Suburban Hyundai. More
A Pleasure it was a great experience leasing this car - Ben and staff where outstanding he introduced me to the service manager as well as the finance manager. it was a great experience leasing this car - Ben and staff where outstanding he introduced me to the service manager as well as the finance manager. More
Treated horribly I went in to there with a promotion to test drive a car and receive a gift card. From the moment I walked in the door, I met Jamie Waters and I was tr I went in to there with a promotion to test drive a car and receive a gift card. From the moment I walked in the door, I met Jamie Waters and I was treated with contempt and disdain like I was "just wasting their time." They arbitrarily set hours they redeem the promotion and I was not within those hours. I explained I legitimately was there to try a vehicle, and was told by Jamie that "Tell you what, if you buy a car from me, I'll validate your promotion.". So I guess I wasn't outside their promotion hours after all. After being talked to rudely enough by the Jamie, I asked to speak to the manager, and met Jeff Bushar. I was there with a legitimate curiosity to learn more about Hyundai, and the promotion did it's job getting me to come there, which is the point of it. I thought that speaking to the manager would clear things up from the rude treatment I received from the front, but man I was wrong. I was once again dismissed as an annoyance, and when I explained that I wasn't there to waste anyone's time, I legit wanted to try one of their vehicles, Jeff then gave me a backhanded-apology, saying "He's sorry I was spoken to like that, but they get 100 people in the doors a day wanting the promotion and he gets to set the hours in which it is redeemed, as well as WHO he gets to redeem the promotion with." So you would think Hyundai would be happy to get 100 extra chances a DAY to convert people to their cars, but rather their salespeople would like to treat anyone like dirt and dismiss them without even asking me ANY questions other than "You got a coupon right?" I explained that I thought he'd like to know the treatment his customers are getting from the front desk, and he curtly told me, "Oh I am well aware of what's going on." So he must be perfectly fine with this treatment! I politely tore up my promotion, told him that him and his employees succeeded indeed in changing my mind about Hyundai, and left. Unfortunately, they changed it to never to bother walking in those doors again. I have NEVER left a car dealership feeling the way I did, and will be making sure their corporate office is aware of everything. What a jerk! More
Best service ever Great job by joe and Jeff. If you need a car see these guys haggle free pricing with a smile.the finance mgr Rick did a good job explaining my options Great job by joe and Jeff. If you need a car see these guys haggle free pricing with a smile.the finance mgr Rick did a good job explaining my options and extended warranties. More
Getting a new lease Suburban, especially Ben, makes terminating a getting a new lease easy! Having a new car is always enjoyable but getting to that point is not always, Suburban, especially Ben, makes terminating a getting a new lease easy! Having a new car is always enjoyable but getting to that point is not always, however getting it at Suburban has always been simple, straightforward and easy! I highly recommend them! More
Great First Buying Experience This was my first time buying a new car and Jamie put me at ease with the whole process. Everyone at the dealership was very kind and I love my new Tu This was my first time buying a new car and Jamie put me at ease with the whole process. Everyone at the dealership was very kind and I love my new Tucson! More
New Car Purchase This was my first Hyundai, Veloster, and the salesman, Ben, was very nice and very helpful. I already knew what I wanted, but he talked me through all This was my first Hyundai, Veloster, and the salesman, Ben, was very nice and very helpful. I already knew what I wanted, but he talked me through all the features and the differences between all the Veloster models which was very helpful in making my final purchase decision. Highly recommend Suburban. More
MacGregor Rocks MacGregor is an exceptional salesperson. He does not lead you on or try to make the process complicated. He does not play games or push you to do anyt MacGregor is an exceptional salesperson. He does not lead you on or try to make the process complicated. He does not play games or push you to do anything that you don't need or want. He keeps you informed throughout the purchase and is very helpful. More
Great dealership Suburban Hyundai has a very great preforming dealership.The climate of service is first class and the attention placed on customers needs ranks second Suburban Hyundai has a very great preforming dealership.The climate of service is first class and the attention placed on customers needs ranks second to none. More
Hyundai Dealership: Ben Ben was helpful and very straightforward! It was a very good and easy car buying experience. My family and I will be back in the future. Ben was helpful and very straightforward! It was a very good and easy car buying experience. My family and I will be back in the future. More