Suburban Hyundai of Troy

Excellent and Best Customer Service Experience I have been shopping for a new family car for three weeks. Making a big purchase such as buying a car can be a stressful experience. I had some stress I have been shopping for a new family car for three weeks. Making a big purchase such as buying a car can be a stressful experience. I had some stressful experiences dealing with sales representatives at other dealerships. I felt pressured to make a quick decision and commit to buying a car on my first visit. One visit to the Suburban Hyundai dealership in Troy changed my perspective about customer service. Other dealerships should learn from Suburban Hyundai staff about how to deal with their customers. Mr. Adamm Davis, Mr. Paul Alexander and Mr. Joseph Janosky III made buying a car as easy and painless as possible for me. My experience started with Mr. Alexander when I emailed the dealership to see if they have a 2017 Hyundai Santa Fe SE Ultimate with the ultimate Tech Package. Mr. Alexander was prompt in his email responses and was able to locate the car I was looking for and sent me the car details and price quotes I requested. I decided to visit the dealership and I met Mr. Adamm Davis, the Retail Operations Manager. He was a very busy manager but I noticed how he was doing his best to find ways to make things as easy and painless as possible for the customers waiting to meet him. Mr. Davis was a good listener, knowledgeable, and very patient from what I saw. After only one visit to the dealership and talking to its staff, I was pleased and decided to come the next day to purchase and sign the car paperwork. At the end, I met Mr. Janosky. He was very professional and explained to me all the warranties and maintenance offers to help protect my new vehicle. I do recommend anyone to visit the dealership and enjoy the same experience I encountered. Thank you Adamm, Paul, Joseph and all those who were involved in making my customer service experience a great one at Suburban Hyundai in Troy. More

Closing Car was ready to be delivered and nice and clean. I was surprised the paperwork was not ready to be signed. We had a scheduled appointment and figur Car was ready to be delivered and nice and clean. I was surprised the paperwork was not ready to be signed. We had a scheduled appointment and figured when we walked in we would sign paperwork and spend a majority of the time going over all the options on the vehicle. More

NEW SONATA The entire experience was great. Salesman got the paperwork and car ready quickly and efficiently - great job - I love Hyundai cars and will be back The entire experience was great. Salesman got the paperwork and car ready quickly and efficiently - great job - I love Hyundai cars and will be back for another when the time comes. I Highly recommend Hyundai More

Excellent service It was an excellent experience and I would recommend this dealership to my friends. Jay was very helpful as was.the gentleman in the finance departme It was an excellent experience and I would recommend this dealership to my friends. Jay was very helpful as was.the gentleman in the finance department. More

First Car Buying Experience Paul and the Sales Team at Suburban Hyundai have given our son a great and memorable experience in his first vehicle purchase. The professional, effi Paul and the Sales Team at Suburban Hyundai have given our son a great and memorable experience in his first vehicle purchase. The professional, efficient, and friendly service of this dealership has delivered a potential customer for life! He is thrilled with his new car! More

Great service Paul Alexander our salesman was a great and kind person to deal with. we defently recommend Subarban Hyundai of troy dealer. And Mr.Paul to do busines Paul Alexander our salesman was a great and kind person to deal with. we defently recommend Subarban Hyundai of troy dealer. And Mr.Paul to do business with. Thank you. More

Buy from there, You will be very happy Best place to buy a car from...they are so kind and so friendly and they will find the right car for you. Paul Alexander was our salesman he was so ki Best place to buy a car from...they are so kind and so friendly and they will find the right car for you. Paul Alexander was our salesman he was so kind and informative and explained all details for us..we went there last Monday at 8pm and Paul stayed with us until 10:15pm dispite of they do close at 9pm Mondays, so he stayed late for us just to explain all the options we needed to know. Buy from Subarban Hyundai of Troy and I highly recommend Mr. Paul Alexander. Thank you so much and it is great to do business with you guys. More

Best Dealership Experience I've Ever Had I initially came to Suburban thinking that I wanted a Sonata Limited 2.0T because I was impressed with the incentives and the amazing warranty that H I initially came to Suburban thinking that I wanted a Sonata Limited 2.0T because I was impressed with the incentives and the amazing warranty that Hyundai offers. Paul listened to my wants and needs and recommended that I drive a Santa Fe Sport 2.0T Ultimate before finally deciding on the Sonata. I fell in love and was lucky enough that one had just rolled off the truck in the color I wanted. Paul was extremely patient with me and fun to hang out with during the waiting process. It was also refreshing that I felt zero pressure to make the purchase. Both days I came into the dealership, they were extremely busy. But Adamm kept checking in with me and making sure that I was happy. I left feeling very satisfied and grateful for the free pizza and refreshments. Thank you again for the great experience! More

Great experience for the second time. Bought my second Elantra here. Great experience from Adamm Davis and my salesman Joe. Nice vehicle, fair price, good service. Would recommend them Bought my second Elantra here. Great experience from Adamm Davis and my salesman Joe. Nice vehicle, fair price, good service. Would recommend them to others. More