Suburban Hyundai of Troy

The sales team was responsive and flexible. I belive I received a fair deal and team found a vehicle that aligned with my specs. I belive I received a fair deal and team found a vehicle that aligned with my specs. More

I’m leaving this review to help future buyers avoid a misleading experience. The vehicle I purchased was advertised on Cars.com as having remote start, listed alongside built-in features like adaptive misleading experience. The vehicle I purchased was advertised on Cars.com as having remote start, listed alongside built-in features like adaptive cruise control, heated seats, keyless entry, push-button start, and a power liftgate. Based on how it was presented, it was completely reasonable to believe remote start was a built-in feature of the vehicle. After purchase, I discovered the vehicle does not have a traditional remote start. The only way to use remote start is through a paid subscription, currently $150 per year. This recurring cost was not disclosed prior to purchase. When I raised the issue, the dealership offered $75 to cover only 1/2 year of the subscription. That does not come close to matching the value of what was advertised. A remote start is typically a one-time, permanent feature — not an ongoing expense the buyer must continue paying for year after year. This feels misleading, and the resolution offered does not fairly address the issue. I would strongly encourage future buyers to verify every listed feature in writing and ask whether anything requires a paid subscription before purchasing. Very disappointed in how this was handled. More

Friendly service and the staff are accommodating. The staff in the garage were super nice The staff in the garage were super nice More

Excellent customer service ; very personable and professional - I have been a customer for many years and have not been disappointed professional - I have been a customer for many years and have not been disappointed More

Very friendly and helpful staff! They work together. Did not feel at all like they were hard driving salespeople which appealed to me. Clean and bright showroom They work together. Did not feel at all like they were hard driving salespeople which appealed to me. Clean and bright showroom More

We worked with Geo to purchase a Tucson for our son. He was easy and pleasant to work with and made what is often a painful process (purchasing a new car) easy and stress-free. We would definitely work He was easy and pleasant to work with and made what is often a painful process (purchasing a new car) easy and stress-free. We would definitely work with Geo again! While we were pre-approved through our bank, we ended up financing with Hyundai, the process was simple, and the team even stayed late so we could take the car home the same day. More

Michael was very accommodating and was a pleasure to work with. All our questions were answered. We will definitely return. with. All our questions were answered. We will definitely return. More

The staff is helpful, friendly, and informative during the process. They answered all of my questions and patiently went through the Hyundai app setup with me. The facility is clean and comfortable while the process. They answered all of my questions and patiently went through the Hyundai app setup with me. The facility is clean and comfortable while you wait. More

Finally! A top tier dealer experience that earned my trust from purchase and lease to maintenance to trade-in A top tier dealer experience that earned my trust from purchase and lease to maintenance to trade-in More

Excellent dealership, service was prompt. Service rep was exceptionally nice and knowledgeable Will definitely return. Service rep was exceptionally nice and knowledgeable Will definitely return. More