Suburban Honda - Service Center

Service Experience at Suburban Honda Air conditioner was intermittent. Thought I had a short. Shawn said they would have to test coolent level and also test for leaks. You did this. T Air conditioner was intermittent. Thought I had a short. Shawn said they would have to test coolent level and also test for leaks. You did this. Then you found an open relay in the compressor circuit. Shawn noticed rear wiper needed to be replaced and cleared this with me. You also took care of the fuel pump recall problem. Am not convinced you needed to test for leaks in as much the AC would cool when it was working. Seems that I would have saved a fair amount of money had you just replaced the defective relay. Ken Whise More

About Service Compare to other service centers visited in last few years, is more friendly, able to identify & address the problem correctly moreover explained the Compare to other service centers visited in last few years, is more friendly, able to identify & address the problem correctly moreover explained the problem in appropriate way and price looks to be reasonable. I think I found the correct people to handle my CAR More

No Pressure I love that when I come to the service center, I am made aware of what service my car is due for - but I am never pressured into doing that service. I love that when I come to the service center, I am made aware of what service my car is due for - but I am never pressured into doing that service. More

Customer Excellent service and friendly staff and quality work. The work is always done on time and do not have to wait too long for any service. I would recom Excellent service and friendly staff and quality work. The work is always done on time and do not have to wait too long for any service. I would recomend this dealership More

Service Excellent service and advice. Far better than expectations. Will be here again or future services and I think the Cost and time taken was perfect for Excellent service and advice. Far better than expectations. Will be here again or future services and I think the Cost and time taken was perfect for me. More

Service For the most part our experience was great. Price for Navigation system repair was high, but explained a set price. Only disappointment was not being For the most part our experience was great. Price for Navigation system repair was high, but explained a set price. Only disappointment was not being "in the loop" when the repaired unit had returned as we had to call several times, no initial contact from the dealership. More

I have never had a bad experience dealing with the service center employees. Have always been given a friendly greeting and listened to no matter how strange a problem I bring to the shop. Problems service center employees. Have always been given a friendly greeting and listened to no matter how strange a problem I bring to the shop. Problems are normally resolved on one visit. I have usually dealt with Bob, Julie, or Jeff and their attention to detail and manifestation of actual concern and interest in my experience with Honda service is a major reason I plan to stick with Suburban Honda - service or sales. More

Everyone was very friendly. I got a quick appointment, and they took as long with the car as they said they were going to- no delays. They have free muffins/coffee in the waiting room, which is nice. The and they took as long with the car as they said they were going to- no delays. They have free muffins/coffee in the waiting room, which is nice. The shuttle drove me to work, which was clean and the driver was friendly. I recommend this dealer for service. I know nothing about cars, so I could have been robbed blind with the $800 I paid for "routine maintenance" on my 2007 accord with 85000 miles, but I'm an optimist and I'm going to believe that everything they did was in my best interest. More

As usual the service experience was great. My next car will be a Honda based on my satisfaction with the service at Suburban Honda. Thank you will be a Honda based on my satisfaction with the service at Suburban Honda. Thank you More