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Suburban Honda - Service Center

Farmington Hills, MI

3.9
103 Reviews

103 Reviews of Suburban Honda - Service Center

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January 19, 2015

Service Excellence I always get great service at Surbuban Honda! Never a hard sale and always top notch work! Anytime I need work done on my vehicle I know I can trus More

by 2pitts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
January 19, 2015

Oil change and tire rotation They treat you like family. Went in for maintenance but I will definately take my car in for all future needs. I usually do my own oil changes which More

by cwei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Nagappa
January 15, 2015

2010 HONDA ACCORD B1 service I have had my car for about 5 months and it recently notified me that it needed service, a "B1" service to be specific. After researching what a "B1" More

by itsjustme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
January 14, 2015

Wonderful Service Center I have visited Suburban Honda several times. With the exception of one visit, I have found the service satisfactory. Even with the exception of the o More

by D. H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Nagappa
December 24, 2014

Replaced Starter on my CR-V This is the most honest Dealership in Michigan, The service adviser and mechanic made sure the car was perfect before letting us have the car for my More

by chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
December 01, 2014

oil change and recall fix The appointment making process was smooth and efficient. The car was done at the approximate time that was given. The oil change is a great price! More

by Richard Mui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon, Jeff Smith
October 23, 2014

Poor Service Experience I brought my Honda Civic si to the dealership to repair a slipping clutch. It cost me $125.17 for Shawn Nagappa to give me an estimate of $2,500.00. More

by unhappy honda owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Nagappa
Oct 24, 2014 -

Suburban Honda responded

Thank you for your feedback. Customer service and satisfaction is and always has been our number one priority. We are always striving to improve our customers experience. Firstly we're glad to hear that your car is now in proper working order again. After speaking with the service department it appears our original estimate of $2230.67 included parts and labor for a flywheel we weren't certain whether or not you'd need, in addition to the clutch replacement. Obviously cost, work quality, and the overall customer experience ultimately all play a part in making a decision on who services your vehicle. We pride ourselves on being competitive with anyone in all of those aspects. Other than cost, if there are any other areas you think we can improve on we would really appreciate your additional feedback. We hope to do business with you again in the future. - Suburban Honda

October 07, 2014

Great service I am a regular customer to Suburban honda.I find the customer treatment and price for the service very reasonable .I would recommend Suburban to every More

by R.ch77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
October 06, 2014

Just a small minor comment Total quality was great. The only thing I'm not 100% satisfied is my steering wheel & seat positions were adjusted and had not been put back this time More

by yoskilim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember as I don't have the slip on hand right now.
August 18, 2014

Great service you can trust as always. Have my daughter bring in her car and know they will take care of her and that I do not have to worry. More

by Jw6853
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
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