Suburban Honda - Service Center

Excellent Service Experience The ease of making the appointment was the first positive. I like that I actually got an appointment within a day. Then once I got to the dealership The ease of making the appointment was the first positive. I like that I actually got an appointment within a day. Then once I got to the dealership I was met at my car by Sarah. She was super friendly and helpful. She worked with me in getting the service needed for my vehicle giving helpful suggestions that I greatly appreciated. Then on to the waiting area which was a definite plus. It seems like that wouldn't matter but having a clean, airy, comfortable location to wait is nothing short of nirvana. Seriously!! My car was serviced in a timely manner. I couldn't have asked for better service all around. Thanks for being the "go to" dealership for me!! More

Good service It was easy to make an appointment with the service department. The service was quick and I didn't have to wait long. Also the employee assisting me w It was easy to make an appointment with the service department. The service was quick and I didn't have to wait long. Also the employee assisting me was very nice and helpful. More

Great experience While I've been a customer of Suburban Honda for years, my visit yesterday was exemplary. It's always a pleasure being greeted by name - and before th While I've been a customer of Suburban Honda for years, my visit yesterday was exemplary. It's always a pleasure being greeted by name - and before they've had a chance to look you up in the computer. Additionally, my vehicle's service appointment was carried out quicker than expected, having me on the road in record time. More

Suburban Honda We have taken our Hondas to Suburban for the last 21 years and have had nothing but positive experiences. Courteous, responsive and good value -- the We have taken our Hondas to Suburban for the last 21 years and have had nothing but positive experiences. Courteous, responsive and good value -- they are the benchmark by which other dealers' service department should be measured. Thank you. More

Odyssey service I bought this van used from somewhere else. Took it back there for one oil change that took 3 hours. Have come back to Suburban since. They always tel I bought this van used from somewhere else. Took it back there for one oil change that took 3 hours. Have come back to Suburban since. They always tell me what needs to be done, what it will cost. They let me know if I can hold off on something for a while or need to do it right away. Will continue to bring my Odyssey here. This is my 2nd Odyssey. No one makes a vehicle this reliable. More

Great service every time I have been servicing my Honda Pilot at this dealership since I purchased in 2005. I always get great service and great value. I recommend it to every I have been servicing my Honda Pilot at this dealership since I purchased in 2005. I always get great service and great value. I recommend it to everyone. Bob Spurgeon is an excellent service consultant. More

Great Service I took my CRV 2012 in for service and Dave helped me to get the service. When I went to pick it up the technician was still working on it. When techni I took my CRV 2012 in for service and Dave helped me to get the service. When I went to pick it up the technician was still working on it. When technician got back from test drive he did take few minutes to explain what was the problem and what was done. I am very happy with the technician's explanation. More

Hassle free I recommend suburban Honda, I purchased my current car CRV.. I received the best offer from them, after shopping around in the area. The staff are I recommend suburban Honda, I purchased my current car CRV.. I received the best offer from them, after shopping around in the area. The staff are friendly and give you best offer available. Afterwards I started use them for both of my Honda cars for oil changes and any other services.. More

"Jeff" In the Service Dept ROCKS! I wanted to take a moment to compliment and THANK Jeff, who works in service for being so observant and for being so nice. I am leasing a brand new 2 I wanted to take a moment to compliment and THANK Jeff, who works in service for being so observant and for being so nice. I am leasing a brand new 2015 Honda Fit (which I love). Picked it up on Jan 22nd...went and bought new floor mats (wait, you are gonna love it), the last day I had used it was January 26th and on January 31st went to start my BRAND NEW CAR and it wouldn't start. I waited to call for a jump because the car was home, in our garage and the weather was so bad that I figured others deserved a jump before me. Got it jumped yesterday (Feb 10) and drove it over to Suburban thinking I needed to have it checked. Pulled in, Jeff came out to look at it...he sat in the car and it wouldn't start. He looked closely, said "wait a minute" and moved the front floor mat. GUESS WHAT? IT WAS MY FAULT! Not the car's! I didn't put the floor mat in properly and since I drive a stick, the clutch wouldn't go all the way down due to the floor mat being in the way. I was BEYOND embarrassed. To Jeff's credit, he NEVER LAUGHED! He was so kind, telling me it could have happened to anyone. I am grateful he was so observant and solved the problem INSTANTLY without the having to be serviced. So, the next time your NEW car doesn't start.........CHECK YOUR MATS!! THANK YOU JEFF for being so kind! More