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103 Reviews of Suburban Honda - Service Center
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April 28, 2016
Service department is awful I have taken my Honda to their service department twice now for simple issues. The first time for an oil change. Before I could get the car home the w I have taken my Honda to their service department twice now for simple issues. The first time for an oil change. Before I could get the car home the warning light came on and I had to turn around and go back. Thinking this was an isolated incident I returned, this time for an oil change and tire rotation. Again, before I could get my car home after the service was completed the low tire pressure warning light came on. By this time the service department was closed so I had to be there when they opened the next morning. If they cannot be trusted to complete simple services like oil changes and tire rotation with out problems why would you trust them with larger issues. I will not go back. More
by Annoyed Customer
Employees Worked With
David Jock
April 24, 2016
10k maintainance Service advisor was very friendly and knowledgeable . Completed the recall and oil change along with other checks within promised time. Explained the Service advisor was very friendly and knowledgeable . Completed the recall and oil change along with other checks within promised time. Explained the details of the inspection More
by MyHonda2015
Employees Worked With
Murenn Kelley
December 14, 2015
oil change I got oil change done for my vehicles and it was very nice experience. I was given estimate of work and job was finished timely, multi point inspectio I got oil change done for my vehicles and it was very nice experience. I was given estimate of work and job was finished timely, multi point inspection was also done with car wash. Will come back again for major maintainance jobs and other repair needs. More
by mc
Employees Worked With
Bob Spurgeon, Jeff Smith
October 27, 2015
Am so happy with new car!!! I walked into dealership for oil change. I left with new car. So surprised and so pleased. Never gave a thought about getting out of 2013 lease and ge I walked into dealership for oil change. I left with new car. So surprised and so pleased. Never gave a thought about getting out of 2013 lease and getting new car. But Raj and Tod Got me rolling. Am very happy!! More
by Surprised girl 1424
Employees Worked With
Tod, Raj Pillai
July 31, 2015
Still #1 in customer service Suburban Honda of Farmington Hills is still #1 in customer service/satisfaction. No matter who takes care of me friendly and knowledgable Joe or as on Suburban Honda of Farmington Hills is still #1 in customer service/satisfaction. No matter who takes care of me friendly and knowledgable Joe or as on this visit it was Dave, same great attitude. You only get what you need done no gimmicks. Thanks for being our Honda driving family trusted service department. Sincerely, Stephanie More
by SPitts
Employees Worked With
Dave
July 17, 2015
Excellent and Efficient I came in for scheduled maintenance as well a brake rotor issue. Staff was quick to check the vehicle, inform me of the issue and pricing, schedule t I came in for scheduled maintenance as well a brake rotor issue. Staff was quick to check the vehicle, inform me of the issue and pricing, schedule the shuttle van. I expected to be without the car all day, and instead was back in my car in 2 hours. Pricing was very reasonable, compared to what I have come to expect from other dealers. More
by RichB65
Employees Worked With
Shawn Nagappa
July 16, 2015
Honda Pilot service In /out quickly. Provided service requested and offered a quick summary of total vehicle condition after all was said and done. Excellent Honda team. In /out quickly. Provided service requested and offered a quick summary of total vehicle condition after all was said and done. Excellent Honda team. Makes servicing vehicle a pleasure rather than a task. More
by jjyez
Employees Worked With
Shawn Nagappa
July 10, 2015
Answered my questions Mr. Spurgeon answered my questions about what maintenance work my Civic needed. He did not push unnecessary maintenance work at me. He also ordered a Mr. Spurgeon answered my questions about what maintenance work my Civic needed. He did not push unnecessary maintenance work at me. He also ordered a small part (sun visor clip) that I needed to replace a clip that broke one sub-zero morning. It's a small thing, but not having the clip was a daily frustration. More
by Hybridizer
Employees Worked With
Bob Spurgeon
July 07, 2015
Excellent Always have a good service/dealer experience Planning of purchasing another Honda because of brand and dealer experience. Special thanks to Bob Spur Always have a good service/dealer experience Planning of purchasing another Honda because of brand and dealer experience. Special thanks to Bob Spurgeon for his excellent customer service More
by Jgeronimo01
Employees Worked With
Bob Spurgeon
June 03, 2015
Friendly, competent and aim to please! Dave is always polite, interested in helping me with a smile and explains everything in detail. I feel like you want to please your customers! Dave is always polite, interested in helping me with a smile and explains everything in detail. I feel like you want to please your customers! More
by Debbie
Employees Worked With
Steve Nowel, Andrew Keller
