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108 Reviews of Suburban Honda - Service Center
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May 14, 2017
Bad "service" I purchased my Honda Accord from Suburban Honda in April 2016, and have since had an issue with the driver's seat. I brought this to the attention of I purchased my Honda Accord from Suburban Honda in April 2016, and have since had an issue with the driver's seat. I brought this to the attention of one of the service staff and he was supposed to have the service manager contact me. It's been two months and I've heard nothing from this man. I've been back to the dealership three times - in the middle of the day - to talk to him specifically about this issue, but each time he "had left for the day." I was even told by another service member, "there's nothing I can do until he (service manager) gets in touch with you. Complete brush off! This type of treatment makes me wish I had never bought a vehicle from the Suburban flagship. More
by Om
Employees Worked With
May 12, 2017
SERVICE DEPARTMENT I bought my honda in Houston, Tx and recently moved back to Michigan. I was looking for a Honda dealership to take my care to for oil changes and any I bought my honda in Houston, Tx and recently moved back to Michigan. I was looking for a Honda dealership to take my care to for oil changes and any repairs that I might need and I wanted a Honda dealership so I could be assured that the repairs would be done right and I know that the dealership would honor and keep track of their work. I have found the best place ever!!! the service department is AWESOME, POLITE AND ABOVE ALL FAIR ON PRICING AND GREAT SERVICE.. KEEP IT UP SUBURBAN HONDA More
by rose zenko
July 20, 2016
Terrible Service Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other s Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other service work. More
by Tmully28
Employees Worked With
Don't know, I was handed off to someone by Maureen
May 12, 2016
Very soft-spoken and gentle. New exactly what he was talking about and pinpoint the problem and we fixed it. Was very helpful allowing me to know what the problem is with my ve New exactly what he was talking about and pinpoint the problem and we fixed it. Was very helpful allowing me to know what the problem is with my vehicle and what he recommended was exactly what he said More
by Kenny1234
Employees Worked With
Vince in service , Joseph Janosky
May 08, 2016
My Honada Civic Airbag Inflators got replaced I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! More
by Veera
Employees Worked With
Maureen Kelly
April 28, 2016
Service department is awful I have taken my Honda to their service department twice now for simple issues. The first time for an oil change. Before I could get the car home the w I have taken my Honda to their service department twice now for simple issues. The first time for an oil change. Before I could get the car home the warning light came on and I had to turn around and go back. Thinking this was an isolated incident I returned, this time for an oil change and tire rotation. Again, before I could get my car home after the service was completed the low tire pressure warning light came on. By this time the service department was closed so I had to be there when they opened the next morning. If they cannot be trusted to complete simple services like oil changes and tire rotation with out problems why would you trust them with larger issues. I will not go back. More
by Annoyed Customer
Employees Worked With
David Jock
April 24, 2016
10k maintainance Service advisor was very friendly and knowledgeable . Completed the recall and oil change along with other checks within promised time. Explained the Service advisor was very friendly and knowledgeable . Completed the recall and oil change along with other checks within promised time. Explained the details of the inspection More
by MyHonda2015
Employees Worked With
Murenn Kelley
December 14, 2015
oil change I got oil change done for my vehicles and it was very nice experience. I was given estimate of work and job was finished timely, multi point inspectio I got oil change done for my vehicles and it was very nice experience. I was given estimate of work and job was finished timely, multi point inspection was also done with car wash. Will come back again for major maintainance jobs and other repair needs. More
by mc
Employees Worked With
Bob Spurgeon, Jeff Smith
October 28, 2015
Am so happy with new car!!! I walked into dealership for oil change. I left with new car. So surprised and so pleased. Never gave a thought about getting out of 2013 lease and ge I walked into dealership for oil change. I left with new car. So surprised and so pleased. Never gave a thought about getting out of 2013 lease and getting new car. But Raj and Tod Got me rolling. Am very happy!! More
by Surprised girl 1424
Employees Worked With
Tod, Raj Pillai
July 31, 2015
Still #1 in customer service Suburban Honda of Farmington Hills is still #1 in customer service/satisfaction. No matter who takes care of me friendly and knowledgable Joe or as on Suburban Honda of Farmington Hills is still #1 in customer service/satisfaction. No matter who takes care of me friendly and knowledgable Joe or as on this visit it was Dave, same great attitude. You only get what you need done no gimmicks. Thanks for being our Honda driving family trusted service department. Sincerely, Stephanie More
by SPitts
Employees Worked With
Dave
