Suburban Honda - Service Center

Patrick Wilson and Bob Spurgeon were very helpful to me at service. They both provided A+ service! My sensors on my Honda Accord were not working properly. I called Bob on Friday around 5:30 pm, before t at service. They both provided A+ service! My sensors on my Honda Accord were not working properly. I called Bob on Friday around 5:30 pm, before they were closed for the day. I got his voicemail, and left a message, and he called me 2 minutes later and set up an appointment on Monday. When I arrived Monday, Patrick took care of me, and as soon as I got the diagnostic about my car, he explained everything thoroughly. He made sure I got a complementary ride home as they needed a part to be ordered, and were going to be able to get to it the next morning. As soon as the job was done, Patrick called me and even offered to have my car delivered to my house if more convenient for me. I was able to get a ride, and picked up the car in person, and I personally thanked Patrick and Bob in person for their help. Going forward I know that for oil changes, or any other maintenance issues for my car, I will be coming back to Suburban Honda for all my service. They made me feel very important, and my customer experience was top notch! I highly recommend them to anyone! More

Friendly and fair. Cares about the customers and staff. Had an issue with battery and had the team look at it right of way and all the better. Had an issue with battery and had the team look at it right of way and all the better. More

I emailed Mr. Bembas regarding a parts issue and he contacted me right away. He had all my information and resolved the issue in a timely manner. He contacted Honda Care and told me that the part was contacted me right away. He had all my information and resolved the issue in a timely manner. He contacted Honda Care and told me that the part was covered. I appreciated his urgency regarding this matter.😁 Hertha (Penny} Williams More

Unscheduled Service Visit I was visiting relatives in the area and one of the problem indicator lights on my Accord came on. I was facing a 360 mile drive home and was not com I was visiting relatives in the area and one of the problem indicator lights on my Accord came on. I was facing a 360 mile drive home and was not comfortable making the drive, knowing there was an issue. I came in at 8:15 on a Monday morning without an appointment. Your service team fixed the problem and I was back on the road in 20 minutes. This is the fourth Honda I've purchased and I buy Honda because of reliability and because of the great service I receive from my local Honda dealer. You guys reminded me and confirmed why Honda is the brand for me. Thank you. John Maher - Lexington KY More

Another great experience Jesse was able to get my car (and me) in and out quickly once again. This dealership has kept my Honda with over 160,000 miles running like new. Jesse was able to get my car (and me) in and out quickly once again. This dealership has kept my Honda with over 160,000 miles running like new. More

Service Department Could Use Corporate Help I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. Sometime over the years they changed policy on not taking appointments for an oil change. It's already bad enough that you sit there for 30-45 minutes when having an appointment, but to be forced to wait hours (potentially) in unnerving. I was told previous to today that no appointments were allowed for an oil change. I showed up today at 4:30pm, hours posted say they close at 6pm, and I got turned away. Luckily, this time I was now allowed to make an appointment for a Saturday (the reason for the 2nd star as opposed to 1 star). If all you are doing is allowing pickups and drop offs for that last hour, then it shouldn't count as an hour of operation. Corporate needs to help these service advisors out by having that information posted - online, on the door, on mailers, etc. They should not have to disappoint potential customers or turn business away. More

Was confirmed for oil change but didn’t take me after reachi I called service and was told that they will take me if I reach before 5 pm. I left work early drive all the way from Bloomfield Hills and was at Ser I called service and was told that they will take me if I reach before 5 pm. I left work early drive all the way from Bloomfield Hills and was at Service at 4:30 pm. Still they didn’t take me. Why they have to confirm if they were not able to take me in today? This service dept can’t be trusted Drove* More

Appreciate for B. Spurgeon I’ve known Bob Spurgeon in your Service Dept. for many years now and appreciated him so much. He is a true professional. He listens very well to you a I’ve known Bob Spurgeon in your Service Dept. for many years now and appreciated him so much. He is a true professional. He listens very well to you as a customer, has excellent communication skills, shows patience and is great at problem-solving issues. I can not explain how much I appreciate him. My family will continue to come to Suburban Honda for our cars because of him. Thank you Bob for all you’ve for us. C. Curran More

The worst No basic respect of customers' time. Promised 4-5 hours to finish work while waiting in the store. Turned out it was not even touched after 5 hours wa No basic respect of customers' time. Promised 4-5 hours to finish work while waiting in the store. Turned out it was not even touched after 5 hours waiting. The worst Honda dealer service I have ever met. More

I have had a very bad experience with the service..." I have been there for oil change few years never had like this time the service rep. was very bad to me, ever their casher saw that unbelievable t I have been there for oil change few years never had like this time the service rep. was very bad to me, ever their casher saw that unbelievable the service rep. so terrible to the customer. the place not like used to, More