Suburban Honda - Service Center

Service Department Could Use Corporate Help I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. I have been going to Suburban Honda to service my vehicles for about 15 years. Back then the service was stellar, but now there is more to be desired. Sometime over the years they changed policy on not taking appointments for an oil change. It's already bad enough that you sit there for 30-45 minutes when having an appointment, but to be forced to wait hours (potentially) in unnerving. I was told previous to today that no appointments were allowed for an oil change. I showed up today at 4:30pm, hours posted say they close at 6pm, and I got turned away. Luckily, this time I was now allowed to make an appointment for a Saturday (the reason for the 2nd star as opposed to 1 star). If all you are doing is allowing pickups and drop offs for that last hour, then it shouldn't count as an hour of operation. Corporate needs to help these service advisors out by having that information posted - online, on the door, on mailers, etc. They should not have to disappoint potential customers or turn business away. More

Was confirmed for oil change but didn’t take me after reachi I called service and was told that they will take me if I reach before 5 pm. I left work early drive all the way from Bloomfield Hills and was at Ser I called service and was told that they will take me if I reach before 5 pm. I left work early drive all the way from Bloomfield Hills and was at Service at 4:30 pm. Still they didn’t take me. Why they have to confirm if they were not able to take me in today? This service dept can’t be trusted Drove* More

Appreciate for B. Spurgeon I’ve known Bob Spurgeon in your Service Dept. for many years now and appreciated him so much. He is a true professional. He listens very well to you a I’ve known Bob Spurgeon in your Service Dept. for many years now and appreciated him so much. He is a true professional. He listens very well to you as a customer, has excellent communication skills, shows patience and is great at problem-solving issues. I can not explain how much I appreciate him. My family will continue to come to Suburban Honda for our cars because of him. Thank you Bob for all you’ve for us. C. Curran More

The worst No basic respect of customers' time. Promised 4-5 hours to finish work while waiting in the store. Turned out it was not even touched after 5 hours wa No basic respect of customers' time. Promised 4-5 hours to finish work while waiting in the store. Turned out it was not even touched after 5 hours waiting. The worst Honda dealer service I have ever met. More

I have had a very bad experience with the service..." I have been there for oil change few years never had like this time the service rep. was very bad to me, ever their casher saw that unbelievable t I have been there for oil change few years never had like this time the service rep. was very bad to me, ever their casher saw that unbelievable the service rep. so terrible to the customer. the place not like used to, More

SERVICE DEPARTMENT I bought my honda in Houston, Tx and recently moved back to Michigan. I was looking for a Honda dealership to take my care to for oil changes and any I bought my honda in Houston, Tx and recently moved back to Michigan. I was looking for a Honda dealership to take my care to for oil changes and any repairs that I might need and I wanted a Honda dealership so I could be assured that the repairs would be done right and I know that the dealership would honor and keep track of their work. I have found the best place ever!!! the service department is AWESOME, POLITE AND ABOVE ALL FAIR ON PRICING AND GREAT SERVICE.. KEEP IT UP SUBURBAN HONDA More

Terrible Service Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other s Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other service work. More

Very soft-spoken and gentle. New exactly what he was talking about and pinpoint the problem and we fixed it. Was very helpful allowing me to know what the problem is with my ve New exactly what he was talking about and pinpoint the problem and we fixed it. Was very helpful allowing me to know what the problem is with my vehicle and what he recommended was exactly what he said More

My Honada Civic Airbag Inflators got replaced I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! More