Suburban Honda - Service Center

I had to take my Honda CRV in for Recall work. I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they cared what I had going on. More

Extremely Unprofessional. Aggressive tone. Condescending communication. Similarly unconcerned about customer longevity. Very disappointing and frankly very sad. Aggressive tone. Condescending communication. Similarly unconcerned about customer longevity. Very disappointing and frankly very sad. More

Karl is a true professional in his field. He goes beyond the necessary to not only please his customers but to WOW them! I stand a testament to his outstanding customer interaction. Thanks ag He goes beyond the necessary to not only please his customers but to WOW them! I stand a testament to his outstanding customer interaction. Thanks again, Karl!! More

The service department tried to charge me for repairs on my certified Honda which I only had for about 10 days. All repairs were under the bumper to bumper warranty and also covered from being certified. Af my certified Honda which I only had for about 10 days. All repairs were under the bumper to bumper warranty and also covered from being certified. After giving me a long list of what needed repair the mechanic got mad at me saying that I never told him the car was certified, which I had made clear to him right from the start. Not sure knowing that should have changed what he claimed were "needed" repairs or why he did not see all that info from the vin number. I am a senior and only use the car to go to the store once a week. Due to covid and the need to quarantine the car was only driven once to the store and bank 5 miles from my house in the 10 days of purchasing the car. The mechanic then accused me of driving over 300 miles saying I was responsible for repairing the rotor. Which was completely false. In the end, the service repair manager told me that my rotor got rusty from not being driven!!! Really?? Not driving a car for a week is going to cause your rotors to rust?! This place are thieves who try to take advantage of elderly women. I would recommend never using this repair center! And i also reccomend driving your car daily so your rotors don't rust...at least that is what the "experts" at Suburban Honda service center say. What a joke!! More

Purchasing our Honda CRV from John Butler in sales we could not have felt more comfortable the way we were treated from the sale to the delivery of the vehicle. Needing service on the vehicle a few years could not have felt more comfortable the way we were treated from the sale to the delivery of the vehicle. Needing service on the vehicle a few years later Dan Bembas and Evan Granroth took the time to deal with our repair situation like it was his own car. I am very thankful to them and the excellent Honda Service team! Outstanding work! More

I have been going to this Honda dealership for service on my vehicle for over 6 years. Up till now, I have had an extremely professional and valuable experience. I have done all the scheduled maintenance and my vehicle for over 6 years. Up till now, I have had an extremely professional and valuable experience. I have done all the scheduled maintenance and the Honda recommended maintenance, paying the extra for the dealership warranty. So, I have spent thousands of dollars repairing my vehicle that is now not worth that. In 2019, it was recommended by Honda to change my spark plugs and some other items on the car. I follow through with most of their recommendations that time. In July 2021, there was another recommendation to change a spark plug and coil (#2), which I reluctantly did. In January 2022, spark plug and coil (#2) blew up in my car. This was within the 12 month and 12,000 mile warranty. The spark plug and coil that they replaced a few months prior blew out again. This totals to about $1600 on spark plugs and this spark plug issue. . . The warranty was not honored as the service manager, citing that the thread on the spark plug is what broke, not the parts replaced. A costly repair that they won't warranty likely caused by the labor on the previous repair that they won't warranty, makes me doubt the Suburban brand all together. Why pay extra for dealership repairs from Suburban Honda if they do not honor their warranty? Thank you for the loner car on Day 2 and Day 3 much appreciated, but not having a car available on Day 1 was rough but understandable. More

Pat was very helpful when I brought in a newly purchased used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to fa used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to factory settings. He was courteous, knowledgeable and very helpful. Tom Morse More

I just picked up my 2009 Honda Accord from having service. Even though it could have been a very stressful situation for me, Jesse, with his professional manner, was so thorough in his explanations service. Even though it could have been a very stressful situation for me, Jesse, with his professional manner, was so thorough in his explanations as to what needed to be done and kept me informed as the job progressed. Thank you, Jesse. You made my day. More

Jesse is very professional. I had an AC problem and I tried to get it taken care of outside a dealer because I actually thought I would end up with a bill of $1,000 to $2,500. Firestone has done mainten tried to get it taken care of outside a dealer because I actually thought I would end up with a bill of $1,000 to $2,500. Firestone has done maintenance on my last 4 vehicles. All Honda CRVs. This CRV had a weird problem and Firestone told me they do not have the equipment to find the problem. I had nowhere to turn so here I was. There was nothing the dealer ever did to me for my attitude. I was like a liberal all emotional, misinformed and had this conviction without basis. Jesse made me feel a little better with his demeanor and I was stuck. I was hoping for as little as little as $800 to be expected. They could have replaced parts of the AC and how could I dispute it? That was not what happened. I told Jesse I thought it had to be a switch, he must have passed it on the the exceptional tech. It was not a switch it was a wiring problem. Took a little over an hour and the total bill shocked me, $342!!! I was so relieved and because of Jesse, I am going to be a future pain to him because he changed by entire attitude about the service department. he is an incredible asset to Suburban Honda More

I drive out of my way to work with Jeff. When it comes to repairing and maintaining my vehicle, Jeff is the only service rep I trust. Jeff's opinions and recommendations I highly value. repairing and maintaining my vehicle, Jeff is the only service rep I trust. Jeff's opinions and recommendations I highly value. More