Suburban Honda - Service Center

Suburban Honda has been servicing my Honda Odyssey for the last 13 years. This dealership fixes things right the first time. Julie Danielson is my go- to person. Half the time, she is able to answer my the last 13 years. This dealership fixes things right the first time. Julie Danielson is my go- to person. Half the time, she is able to answer my questions over the phone. While she has been forthright in explaining that she cannot provide a diagnosis over the phone, after numerous calls over the years, I gotta say that Julie has never been wrong. I go to Will when Julie is not there. He does not have the same experience that Julie has, but he never hesitates to get back with me with the information that I need. I routinely check Julie's and the attending mechanic's advice, by going to other service centers (usually to look for a better price) and I can confirm that Julie and Suburban Honda have always been straight with me. I have been feeling pressure to buy American, but I have been hesitant because this dealership treats me so well. From free rides to work during service, to doughnuts and coffee, to free WiFi, I am always made to feel comfortable. More

Kind service and a comfortable environment. I'm glad for the new extended hours. Service was smooth and fast. They were able to let me know about some other issues. It was a mo pressure environment! for the new extended hours. Service was smooth and fast. They were able to let me know about some other issues. It was a mo pressure environment! More

Jeff was great pricing service I requested and explaining the findings of potential up-coming service needed. Also your driver taking me home and picking me up to get my car was friendly and professional. the findings of potential up-coming service needed. Also your driver taking me home and picking me up to get my car was friendly and professional. More

I brought my car in for repair because I was not happy with the place I was going to before. Everyone did a great job and you have a customer for life. Thank you so much. with the place I was going to before. Everyone did a great job and you have a customer for life. Thank you so much. More

This was my first experience with Suburban Honda, and overall it was excellent. My car had to be towed to the dealership on a Saturday, and all of the employees, especially Jennifer in service, were ver overall it was excellent. My car had to be towed to the dealership on a Saturday, and all of the employees, especially Jennifer in service, were very accomodating. The Master Technician did a very extensive inspection of my car and provided a detailed list of both required and recommended services. The only negative mark was the cost of the repair - the manual transmission service was more expensive than I anticipated but probably in line with most independent shops. More

Car was purchased @ Suburban Honda. Service has been very good since purchase. I had an oil change and 45K work done. The car was ready 20 minutes prior to the ETA. very good since purchase. I had an oil change and 45K work done. The car was ready 20 minutes prior to the ETA. More

I have had a great experience with the service department..always.. I was very surprised that no one said " Hello" or offered to help me when I went into the new car showroom and looked at the ne department..always.. I was very surprised that no one said " Hello" or offered to help me when I went into the new car showroom and looked at the new Pilot. I know some dealerships do not like to deal with women. Well I am one who decides what she will drive. And my car is paid for and 6 yrs old! More

Service was fast - professional -. Your service rep that wrote up my order was a great asset to your dealership. I can comfortably recommend your dealership to others. wrote up my order was a great asset to your dealership. I can comfortably recommend your dealership to others. More

Jeff Smith in Honda Service Dept is the best advisor they have. He does not try to sell you a bunch of unneeded services or repairs. If your looking for an HONEST person see Jeff Smith. have. He does not try to sell you a bunch of unneeded services or repairs. If your looking for an HONEST person see Jeff Smith. More

I recently brought my car in for service and was extremely happy with the level of customer service I received from Michael Hernandez. He went above and beyond to ensure that he met my needs and wa extremely happy with the level of customer service I received from Michael Hernandez. He went above and beyond to ensure that he met my needs and was more than willing to answer all of my questions. I am very pleased with this dealership and would recommend them to anyone. Thank you for everything! More