Suburban Honda - Service Center

I had purchased my Honda CR-V Hybrid from Suburban in Oct ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for h ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for him, & I drove away Completely Satisfied. So, on Wed 5/29/24, I drove in again, & asked for Jeff, so he could set up my 1st oil, filter & tire rotation (7,400mi). Jeff was off that day, but Brenden Miller was there, and checked to see the wait time for today. He returned & told me 1hr 10min, so I left my CR-V, and after 25min, Brenden announced that my car was ready! Brenden was the perfect “fill-in” for Jeff Smith, Both having excellent Customer Service Skills! My newest opinion of Suburban Honda is that “Every employee here should be teaching Customer Service Skills to Honda USA Corporate Staff! Suburban is the BEST!!…. More

First met Jeff when he supported Acura cars about 10 years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to a years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to advise of the service my mom's car needed so that i would be in the loop of what's going on. I am and always will be grateful for his thoroughness and consultative expertise. Great listener, even better explainer of situations as it pertains to repairs. I seek Jeff out when i have to return, and I'm always pleased when he is available. More

The worst experience I have ever faced. I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all four tires as they don’t have Michelin tires. I just replaced all my tires 6 months back.🤔 I have been using their services for the last 3 years, and I was a little skeptical about their charges, as they were charging a lot for the normal services. But I was blown away by their demands this time. The service advisor informed me that I have to change the transmission fluid, which will cost around $700–800, and that the spark valve adjustment will take another $300. I am not sure how he thought I would believe him. They are robbing us, and I am not going to go to them now and will tell my friends to avoid them too. Earlier, I used to pay the bill in the cashier's office, but these advisors are now charging the money in their cubicles. Is it a new policy or something? I am skeptical about it. Sorry, I don’t want to give it a single star either. More

Evan is my guy. He is always honest about what needs attention and what I can wait on. Evan is the best. He is always honest about what needs attention and what I can wait on. Evan is the best. More

I have given honda for check engine light problem. Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check o Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check on the back order part ( fuel injector ) and making calls different part centers to get the part as quickly as possible. More

I had to take my Honda CRV in for Recall work. I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they cared what I had going on. More

Extremely Unprofessional. Aggressive tone. Condescending communication. Similarly unconcerned about customer longevity. Very disappointing and frankly very sad. Aggressive tone. Condescending communication. Similarly unconcerned about customer longevity. Very disappointing and frankly very sad. More

Karl is a true professional in his field. He goes beyond the necessary to not only please his customers but to WOW them! I stand a testament to his outstanding customer interaction. Thanks ag He goes beyond the necessary to not only please his customers but to WOW them! I stand a testament to his outstanding customer interaction. Thanks again, Karl!! More

The service department tried to charge me for repairs on my certified Honda which I only had for about 10 days. All repairs were under the bumper to bumper warranty and also covered from being certified. Af my certified Honda which I only had for about 10 days. All repairs were under the bumper to bumper warranty and also covered from being certified. After giving me a long list of what needed repair the mechanic got mad at me saying that I never told him the car was certified, which I had made clear to him right from the start. Not sure knowing that should have changed what he claimed were "needed" repairs or why he did not see all that info from the vin number. I am a senior and only use the car to go to the store once a week. Due to covid and the need to quarantine the car was only driven once to the store and bank 5 miles from my house in the 10 days of purchasing the car. The mechanic then accused me of driving over 300 miles saying I was responsible for repairing the rotor. Which was completely false. In the end, the service repair manager told me that my rotor got rusty from not being driven!!! Really?? Not driving a car for a week is going to cause your rotors to rust?! This place are thieves who try to take advantage of elderly women. I would recommend never using this repair center! And i also reccomend driving your car daily so your rotors don't rust...at least that is what the "experts" at Suburban Honda service center say. What a joke!! More

Purchasing our Honda CRV from John Butler in sales we could not have felt more comfortable the way we were treated from the sale to the delivery of the vehicle. Needing service on the vehicle a few years could not have felt more comfortable the way we were treated from the sale to the delivery of the vehicle. Needing service on the vehicle a few years later Dan Bembas and Evan Granroth took the time to deal with our repair situation like it was his own car. I am very thankful to them and the excellent Honda Service team! Outstanding work! More