Suburban Honda - Service Center

Evan has always been great to work with. He has taken the time to explain and answer all my questions. He is very informative and professional. He is one of my go to people at this deale He has taken the time to explain and answer all my questions. He is very informative and professional. He is one of my go to people at this dealership. He is wonderful to work with More

Bob is one of the best service manager out there. He has always provided me with excellent service. He is very quick to solve any issues I might have and is a pleasure to work with He has always provided me with excellent service. He is very quick to solve any issues I might have and is a pleasure to work with More

Dan Bembas is a top notch person. Dan has gone out of his way to make my service experience easy. Very informative, communicates well and professional all the way. He is an honest Dan has gone out of his way to make my service experience easy. Very informative, communicates well and professional all the way. He is an honesty and straight forward approach has been a great experience. He an asset to Surburban Honda, More

Dan knows his stuff and has taken care of me for many years! Thanks again Dan we will be back. years! Thanks again Dan we will be back. More

Rishi is perfect in his work,very patient. good customer rship and approach to clients good customer rship and approach to clients More

I had purchased my Honda CR-V Hybrid from Suburban in Oct ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for h ‘23. I came back in Jan ‘24, & spoke with Svc mgr Jeff Smith, who was Extremely Helpful & Informative in answering a bundle of questions I had for him, & I drove away Completely Satisfied. So, on Wed 5/29/24, I drove in again, & asked for Jeff, so he could set up my 1st oil, filter & tire rotation (7,400mi). Jeff was off that day, but Brenden Miller was there, and checked to see the wait time for today. He returned & told me 1hr 10min, so I left my CR-V, and after 25min, Brenden announced that my car was ready! Brenden was the perfect “fill-in” for Jeff Smith, Both having excellent Customer Service Skills! My newest opinion of Suburban Honda is that “Every employee here should be teaching Customer Service Skills to Honda USA Corporate Staff! Suburban is the BEST!!…. More

First met Jeff when he supported Acura cars about 10 years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to a years ago. He transitioned over to Honda, so our interaction was limited until I purchased a Civic for my mom. Jeff has always reached out to me to advise of the service my mom's car needed so that i would be in the loop of what's going on. I am and always will be grateful for his thoroughness and consultative expertise. Great listener, even better explainer of situations as it pertains to repairs. I seek Jeff out when i have to return, and I'm always pleased when he is available. More

The worst experience I have ever faced. I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all I left my car for an oil change, and after 1 hour, Mr. Jeff Smith called me and told me that one of my tires had a nail and they wanted to change all four tires as they don’t have Michelin tires. I just replaced all my tires 6 months back.🤔 I have been using their services for the last 3 years, and I was a little skeptical about their charges, as they were charging a lot for the normal services. But I was blown away by their demands this time. The service advisor informed me that I have to change the transmission fluid, which will cost around $700–800, and that the spark valve adjustment will take another $300. I am not sure how he thought I would believe him. They are robbing us, and I am not going to go to them now and will tell my friends to avoid them too. Earlier, I used to pay the bill in the cashier's office, but these advisors are now charging the money in their cubicles. Is it a new policy or something? I am skeptical about it. Sorry, I don’t want to give it a single star either. More

Evan is my guy. He is always honest about what needs attention and what I can wait on. Evan is the best. He is always honest about what needs attention and what I can wait on. Evan is the best. More

I have given honda for check engine light problem. Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check o Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check on the back order part ( fuel injector ) and making calls different part centers to get the part as quickly as possible. More