Suburban Ford of Waterford - Service Center

Very attentive, responding to every need, questions answered, options given. Overall, encouraging experience for future visits. answered, options given. Overall, encouraging experience for future visits. More

Suburban Ford of Waterford is always friendly and helpful, especially employee Parker Serrano. The team was available to service my car quickly. helpful, especially employee Parker Serrano. The team was available to service my car quickly. More

We dropped our MKX off for an oil change and tire rotation. We were told 1 1/2 hours. When we came back after 1 3/4 hours it was outside finished and waiting for us. rotation. We were told 1 1/2 hours. When we came back after 1 3/4 hours it was outside finished and waiting for us. More

Great service attentive care and listens to what I have to say very clean service area to say very clean service area More

Fast and great service! ! Thanks to the service department! And I loved that my car was washed too!!! ! Thanks to the service department! And I loved that my car was washed too!!! More

I have had a recurring issue that was due to my car being stolen. Curtis has been very helpful and the service team has been patient. I will continue to go to Suburban Ford. stolen. Curtis has been very helpful and the service team has been patient. I will continue to go to Suburban Ford. More

Fast friendly reliable Service. No surprises and my cars are always ready by the time quoted. The car wash is a nice touch. No surprises and my cars are always ready by the time quoted. The car wash is a nice touch. More

Took care of my service needs, in just a couple hours. Other dealers wanted days to do the same service. Five stars! Roland was great as well. Other dealers wanted days to do the same service. Five stars! Roland was great as well. More

With 3 seconds left on the clock, only a touchdown will save the franchise and the star player is asking to step in the game to save the day. That's pretty much what happened. I've had lots of trouble with save the franchise and the star player is asking to step in the game to save the day. That's pretty much what happened. I've had lots of trouble with a previous visit and was a very unhappy customer when Michael stepped up to the plate and personally assured me that he will make things right. He and his team saved the day. He not only took the time to listen but also took the time to make sure I was taken care of in the most impressive fashion. He used his decades of work experience, his knowledge of his team and his dedication to Suburban Ford Waterford to turn things around within 3 hours. My experience went from one of the worst experiences ever to the best ever. Not a small feat considering I've spent decades in a variety of national and international automotive positions, corporate and dealer. Thank you for saving my snowboard vacation, you'll have a customer for life - which is what you stated your goal was. More